Hampton Inn & Suites Providence-Warwick Airport

We woke up to a million ants all over the tv stand and side tables. They got into our drinks and everything

bathroom was not clean.

Todo bien

Pool was closed the entire weekend of my stay during one of the hottest weekends in July. Was told by the staff that the beaches weren’t too far from the hotel. The air conditioning leaked carpet was wet.

Dirty room bathroom not clean no remote for TV fridge removed

Have been requesting an invoice from them for over a month and I can’t get a response from them.

Yogurt had an off taste.

Mildew smells in the rooms. Condition of bathrooms in the rooms

There was stains on the blankets, sheets and on the wall. In the bathroom the Ventilation in the bathroom was very dusted. we changed room the second day but it didn't matter it still have problems in the new room................. I personally will not stay there again no recommend it to anyone.

Unfortunately, our experience with the front desk associate was disappointing. He was not welcoming, and his attitude did not create a positive first impression.

We arrived expecting to use the pool, only to find that it was out of service. When we asked about it, his response was, "You are only coming for the pool?" There was no apology or acknowledgment of the inconvenience. When we explained that the closure had not been posted on the website, he replied, "I posted it myself." However, we double-checked the website while we were there, and no notice about the pool closure was posted.

As we were booking another hotel before canceling our reservation, we also observed two other guests expressing concerns. One guest questioned an unexpected charge that appeared on their receipt, while another complained about children making excessive noise while other guests were trying to rest.

Based on our experience, the lack of customer service, poor communication, and unprofessional responses made us decide to stay elsewhere.

Awkward to walk to car rental facility and terminal.

The staff is absolutely horrible. We were talked down to, were not informed of certain things and when asked about them were told that we didn’t have to stay there, but since the world cup was in town good luck finding another hotel. We observed cross contamination during breakfast and as someone in multi organ failure with severe dietary allergies, watching the staff touch all the food, trash and other items with the same glove without changing it, posed concerns. When told about it, we were told that the staff had done nothing wrong and everything was fine. Will not be going back to a Hilton in RI if this is how they are and how they treat customers.

Floors were sticky, trash was never emptied even though we were there three nights, pull out couch was broken and non-useable, bath tub was clogged, and there was no hot breakfast for entire stay.

Pool was closed

The pool wasn’t working, the breakfast was only toast/waffles, the tub did not drain, the sink faucet wasn’t secured, the phone jack was ripped from the wall and the thermostat was barely covering a gaping hole.