Hilton Garden Inn Charleston / Mt. Pleasant

Hotels
Hilton Garden Inn
9.2 (380 reviews)
300 Wingo Way , Charleston , us

Children allowed
Pets allowed

Facilities

ATM/banking
Shopping on site
Front desk (limited hours)
Express check-in
Free wired internet
Golfing on site
Beach umbrellas
Pool sun loungers
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Unexpected fees
Poor communication on inclusives

Categories

Cleanliness
9.13
Clean, but guests reported some confusion about amenities.
Service
9.6
Staff received numerous compliments for their helpfulness and friendliness.
Location
9.64
Convenient and ideal location praised by multiple guests.
Room Quality
9.09
Rooms are clean and generally comfortable, but some concerns about bed hardness.
Amenities
8.62
Some amenities were either not included or not clearly communicated, causing dissatisfaction.
Value for Money
9.08
Charges for parking and breakfast were unexpected, impacting perception of value.
Food and Beverage
8.63
Good breakfast options, but confusion on charges has led to dissatisfaction.
Overall Experience
9.8
Overall guest satisfaction is high despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:31

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hilton Garden Inn Mount Pleasant SC, where each guest room is equipped with a dining area, microwave, refrigerator, and coffee machine. Relax in a private bathroom with bath or shower, and enjoy amenities like ironing facilities and cable TV.

Top-Notch Facilities
Take advantage of the on-site fitness center to stay active during your stay, or utilize the business center for any work needs. With a 24-hour reception, safety deposit box, and room service, your comfort and convenience are our top priorities.

Prime Location
Explore nearby attractions such as USS Yorktown State Park, Patriots Point, and Historic Charleston City Market, all just a short distance away. Plus, with Charleston International Airport only a 16-minute drive from the hotel, your travels are made easy.

Book your stay at Hilton Garden Inn Mount Pleasant SC for a memorable and relaxing experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

9.2
Based on 380 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 8.62
Value for Money: 9.08
Food and Beverage: 8.63
Overall Experience: 9.8
D
Dominic solo_traveller us
7
Okay hotel
Pros:

Clean place

Cons:

Check in staff was not friendly.
It is very disappointing to charge for breakfast for less than quality of a “holiday inn” type breakfast where at HOLIDAY INN is free.

2026-06-14 via Nuitee
B
Brian couple us
6
It was okay, but could have been a lot better!
Pros:

I liked the breakfast, however, I didn't think I'd be charged for it. I could have sworn that free breakfast was included when I booked the room. The guy running the breakfast was really nice and accommodating! However, the rest of the staff was not very friendly and not very accommodating! We got to the hotel at about 11 am to check in and was told that we have no rooms available yet and that check in time was at 3:00. I did know that 3:00 was check in time but was told over the phone a few days prior that we could probably get checked in around noon or a little bit afterwards as soon as there was a room available. Anyway, I was okay that we could not check in yet so we waited in the lobby. At noon I went back up to the desk and asked the girl if a room was ready yet and she said no. So we waited another hour and around 1:10 she came up to us and said, "wait you still haven't checked in yet?" I said no we were waiting for you to come over to us and tell us that a room was ready. So she apologized and checked us in. Even though she apologized it was a bit annoying that she forgot about us and then kind of acted like it wasn't her fault. That was not a good start to our stay. Next, we were told we'd get maid service every other day, which was okay, but we never got any service the 4 days we were there. Granted our do not disturb sign was on our door, but we were never asked by the maid if we wanted our room clean even when asked for some fresh towels, in which she gave me one towel. Speaking of towels, the pool didn't have any towels available on Friday for many hours. All in all, it wasn't a bad stay, but it definitely wasn't a good one!

Cons:

see up top

2026-06-09 via Nuitee
K
Kara couple us
8
Cons:

One of the elevator's was broken.

2026-05-31 via Nuitee
C
Cathy couple us
10
Would definitely stay again
Pros:

Very clean and stay was enjoyable

2026-05-31 via Nuitee
S
Shinelda couple us
10
2026-05-21 via Nuitee
W
wendy couple us
10
Great hotel close to downtown
Pros:

Location very clean quiet

Cons:

Nothing

2026-05-17 via Nuitee
M
MaggieCL Family
10
Great hotel
Pros:

We had a quick overnight stay at this hotel. I will definitely stay here again next time we are in Charleston. The hotel was clean. The staff was polite and attentive. Robert was particularly helpful. Breakfast was delicious and has cook to order options. I definitely recommend this hotel.

2026-05-06 via Tripadvisor
A
Ann solo_traveller us
7
Enjoyable
Pros:

It was very well located

Cons:

The beds are too soft and not comfortable

2026-04-17 via Nuitee
L
Laci couple us
10
2026-04-16 via Nuitee
D
Daniel couple us
10
Great spot for a weekend trip to CHS!
Pros:

Location, up to date, clean and very friendly staff!

Cons:

Nothing!

2026-04-06 via Nuitee
S
sarahsE6250UT Solo travel
2
Very terrible experience with this hotel. Poor customer service.
Pros:

This reservation was cancelled by Hilton Rewards in Jan 26. But hotel did not honor that cancellation and refuses to refund the $178.08 they charged me for one night. They are very uncooperative and their manager, Erika Duque, should be ashamed at her lack of compassion. My cancellation was due to the fact I had to have surgery at that time. Never never trust this location.

2026-03-25 via Tripadvisor
O
olga couple us
10
2026-03-24 via Nuitee
W
White couple us
10
2026-02-23 via Nuitee
H
Haley family_with_children us
10
Pros:

Friendly staff. The woman in charge of breakfast was a ray of sunshine. Thank you for a wonderful stay.

2026-02-22 via Nuitee
P
PAUL D couple us
10
2026-01-20 via Nuitee
H
Harold couple us
10
Overall it was a positive experience...
Pros:

Very helpful staff

Cons:

cost

2026-01-19 via Nuitee
A
Alicia family_with_children us
1
No hot water and lack of communication from management.I will not be staying at this hotel again.
Pros:

The location was good.

Cons:

There wasn’t any hot water during my stay. Shouldn’t have to pay for parking.

2026-01-19 via Nuitee
C
Ciara family_with_children us
10
2026-01-19 via Nuitee
K
Kasey family_with_children us
1
Cons:

The manager Randy was completely rude.

2026-01-19 via Nuitee
A
Anne solo_traveller us
7
Watch the bottom line
Pros:

Comfortable bed.
Breakfast with good options.

Cons:

Paid for the room with all fees included then charged for 4 different taxes.
We had to pay for handicap parking which at other Hiltons we did not.
We were charged for breakfast when we paid for the upgrade and after writing on the receipt the meal was included and that I had tipped in cash it still came up wrong on the receipt that they text me.
After having to bring it to their attention the breakfast charge was removed.

2025-12-30 via Nuitee