Pets allowed

Facilities

Elevator
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Meeting rooms
Smoke-free property
Wedding services
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Breakfast
Cons:
Room Quality issues
Variable room sizes
No good view

Categories

Cleanliness
9.01
Hotel was exceptionally clean and well-maintained.
Service
9.08
Exceptional customer service from the staff throughout the stay.
Location
9.02
Centrally located, safe surroundings, and close to key attractions.
Room Quality
8.47
Rooms were spacious and clean, but some mentioned smaller room issues.
Amenities
8.7
Good breakfast buffet, but lacking in some outlets.
Value for Money
8.46
Good hotel for a night, but some concerns about room sizes and conditions.
Food and Beverage
8.71
Breakfast was delicious and well-received by guests.
Overall Experience
8.98
Overall, a very enjoyable stay with great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:41

Property Description

Recreational Amenities and Dining Options - Take advantage of our 24-hour fitness center, bicycles for rent, and enjoy delicious Mexican cuisine at La Terraza restaurant with a bar/lounge.

Business Facilities and Event Spaces - Our hotel boasts a 24-hour business center, a conference center, and 6 meeting rooms, making it perfect for your business needs or hosting events in the heart of Mexico City.

Convenience and Comfort - Relax in one of our 167 air-conditioned rooms with LCD televisions, complimentary Wi-Fi, and 24-hour room service. The hotel also offers a roundtrip airport shuttle and self-parking for your convenience.

Immerse yourself in luxury and convenience at LaiLa Hotel CDMX, the perfect choice for your stay in Mexico City.

Important information:

  • This property caters to LGBTQ+ guests.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 33

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.8
Based on 138 reviews
Cleanliness: 9.01
Service: 9.08
Location: 9.02
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.71
Overall Experience: 8.98
S
Sandra
10
Pros:

The hotel was exceptionally clean, and the room was spacious and well-maintained. The housekeeper demonstrated great attention to detail and did an outstanding job throughout our stay. What truly stood out was the exceptional customer service — from the moment we arrived, the staff provided courteous, professional, and attentive service that made our experience truly enjoyable.

2025-10-12 • via Nuitee
I
ingrid
8
Pros:

Big room
Good intenet

2025-10-11 • via Nuitee
T
Tamara
10
Pros:


This was my second stay at Laila Hotel, and I was thoroughly impressed by the excellent customer service. From the front desk to the waiters and housekeeping, every staff member was eager to help, making my stay truly memorable. I want to give a special mention to Enrique, my housekeeper, and Roberto, my waiter, who both went above and beyond, greatly enhancing my experience. Thank you, Laila Hotel, for an outstanding stay!

2025-10-08 • via Nuitee
E
Eduardo
2
Pros:

Staff is not

2025-09-29 • via Nuitee
S
Sara • family
8
Pros:

The Laila hotel is at a walking distance from the Diana and Angel de la Independencia monuments. It’s my second time there and I’ll come back.

2025-09-29 • via Nuitee
A
Alfonso • family
10
Pros:

Good option

2025-09-25 • via Nuitee
L
Leon
10
Pros:

None

2025-09-24 • via Nuitee
V
Victor
10
Pros:

Very nice hotel with a ac

2025-09-23 • via Nuitee
B
Bryan J • family
10
Pros:

Laila is centrally located, I felt very safe in the surroundings and personnel was super kind and attentive.

2025-09-23 • via Nuitee
C
Carlos • partner
10
Pros:

Amazing location

2025-09-22 • via Nuitee
M
MIRTHA
8
Conveniente
Pros:

Conveniente hotel, seguro y bien localizado

2025-09-19 • via Nuitee
J
Juan Gabriel
6
Pros:

I usually stay at Laila because its very well located in between all neighborhoods you would want to go during your stay in cdmx. Lately ive been given rooms that are smaller than usual and in worst conditions. No outlets in the nightstand, bath faucets are worn, tiny bathroom (smaller than other rooms Ive stayed at). Buffet is great and has everything you would need; in fact this is the sole reason I stayed there on my last trip.
Will give another hotel a shot for my next visit :(

2025-09-17 • via Nuitee
M
MIRTHA
8
Buen hotel
Pros:

Hotel con buena ubicación, cerca de restaurantes y tiendas. Personal atento y respetuoso.

2025-09-14 • via Nuitee
N
Nancy
10
Pros:

Great service

2025-09-11 • via Nuitee
R
Rudy
10
Pros:

Room was very clean and organized, breakfast delicious, attention excellent

2025-09-01 • via Nuitee
W
William
8
Good
Pros:

It was a good hotel for a night. Customer service was good. We didn’t eat there. Beds were comfy.

2025-08-26 • via Nuitee
R
Rene
8
Pros:

It was nice overall, good area, staff was friendly. Clean hotel. Rooms a bit small but good otherwise.

2025-08-26 • via Nuitee
M
Miguel • family_with_children
8
Pros:

Good service

2025-08-13 • via Nuitee
K
Kami
6
Pros:

No good view. Not like a 4*

2025-08-13 • via Nuitee
K
Katie • family
10
Pros:

Good breakfast buffet, nice staff

2025-08-12 • via Nuitee