Pets allowed

Facilities

Elevator
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Meeting rooms
Smoke-free property
Wedding services
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Excellent location (walking distance to major attractions)
Very clean rooms and attentive housekeeping
Friendly and professional staff (several named employees praised)
Good breakfast buffet
Reliable internet and AC
Safe surroundings
Cons:
Some rooms smaller than expected with tiny bathrooms
Worn fixtures and lacking outlets by nightstands in some rooms
Occasional inconsistent front desk/reception experience
Not always a 4-star view/experience for all rooms

Categories

Cleanliness
9.3
Multiple reviews praise the hotel as 'exceptionally clean', with housekeepers noted for attention to detail; several guests explicitly mention rooms were very clean and organized.
Service
9.4
Service is frequently highlighted positively: staff described as courteous, professional, attentive, and many guests name or praise specific employees (e.g., Enrique, Roberto, bell boys). A small note mentions one reception staff less strong, but overall service is very good.
Location
9.5
Location is repeatedly described as excellent — centrally located, walking distance to major monuments and attractions, in a safe area with many restaurants and cafés.
Room Quality
7.5
Mixed comments: some rooms described as spacious and modern, others noted as smaller than usual with worn faucets, missing outlets near nightstands, and generally smaller bathrooms — indicating variability and some degradation in room quality.
Amenities
8.6
Amenities receive positive but limited mention: reliable AC, good internet reported, and a solid breakfast buffet; no extensive mentions of extra facilities (pool/gym), so overall amenities are good but not exceptional.
Value for Money
8.3
Generally seen as a good option with convenient buffet and location justifying stays for many guests, though some guests plan to try other hotels due to room size/condition concerns.
Food and Beverage
9
Breakfast buffet is praised in several reviews as great and convenient; guests note the buffet has everything needed and breakfast described as delicious.
Overall Experience
8
Overall impressions are positive with excellent location, cleanliness, and service repeatedly noted; however, variability in room size/condition brings the overall experience slightly below the highest possible score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Recreational Amenities and Dining Options - Take advantage of our 24-hour fitness center, bicycles for rent, and enjoy delicious Mexican cuisine at La Terraza restaurant with a bar/lounge.

Business Facilities and Event Spaces - Our hotel boasts a 24-hour business center, a conference center, and 6 meeting rooms, making it perfect for your business needs or hosting events in the heart of Mexico City.

Convenience and Comfort - Relax in one of our 167 air-conditioned rooms with LCD televisions, complimentary Wi-Fi, and 24-hour room service. The hotel also offers a roundtrip airport shuttle and self-parking for your convenience.

Immerse yourself in luxury and convenience at LaiLa Hotel CDMX, the perfect choice for your stay in Mexico City.

Important information:

  • This property caters to LGBTQ+ guests.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 33

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.7
Based on 138 reviews
Cleanliness: 9.3
Service: 9.4
Location: 9.5
Room Quality: 7.5
Amenities: 8.6
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 8
S
Sandra
10
Pros:

The hotel was exceptionally clean, and the room was spacious and well-maintained. The housekeeper demonstrated great attention to detail and did an outstanding job throughout our stay. What truly stood out was the exceptional customer service — from the moment we arrived, the staff provided courteous, professional, and attentive service that made our experience truly enjoyable.

2025-10-12 • via Nuitee
I
ingrid
8
Pros:

Big room
Good intenet

2025-10-11 • via Nuitee
T
Tamara
10
Pros:


This was my second stay at Laila Hotel, and I was thoroughly impressed by the excellent customer service. From the front desk to the waiters and housekeeping, every staff member was eager to help, making my stay truly memorable. I want to give a special mention to Enrique, my housekeeper, and Roberto, my waiter, who both went above and beyond, greatly enhancing my experience. Thank you, Laila Hotel, for an outstanding stay!

2025-10-08 • via Nuitee
E
Eduardo
2
Pros:

Staff is not

2025-09-29 • via Nuitee
S
Sara • family
8
Pros:

The Laila hotel is at a walking distance from the Diana and Angel de la Independencia monuments. It’s my second time there and I’ll come back.

2025-09-29 • via Nuitee
A
Alfonso • family
10
Pros:

Good option

2025-09-25 • via Nuitee
L
Leon
10
Pros:

None

2025-09-24 • via Nuitee
V
Victor
10
Pros:

Very nice hotel with a ac

2025-09-23 • via Nuitee
B
Bryan J • family
10
Pros:

Laila is centrally located, I felt very safe in the surroundings and personnel was super kind and attentive.

2025-09-23 • via Nuitee
C
Carlos • partner
10
Pros:

Amazing location

2025-09-22 • via Nuitee
M
MIRTHA
8
Conveniente
Pros:

Conveniente hotel, seguro y bien localizado

2025-09-19 • via Nuitee
J
Juan Gabriel
6
Pros:

I usually stay at Laila because its very well located in between all neighborhoods you would want to go during your stay in cdmx. Lately ive been given rooms that are smaller than usual and in worst conditions. No outlets in the nightstand, bath faucets are worn, tiny bathroom (smaller than other rooms Ive stayed at). Buffet is great and has everything you would need; in fact this is the sole reason I stayed there on my last trip.
Will give another hotel a shot for my next visit :(

2025-09-17 • via Nuitee
M
MIRTHA
8
Buen hotel
Pros:

Hotel con buena ubicación, cerca de restaurantes y tiendas. Personal atento y respetuoso.

2025-09-14 • via Nuitee
N
Nancy
10
Pros:

Great service

2025-09-11 • via Nuitee
R
Rudy
10
Pros:

Room was very clean and organized, breakfast delicious, attention excellent

2025-09-01 • via Nuitee
W
William
8
Good
Pros:

It was a good hotel for a night. Customer service was good. We didn’t eat there. Beds were comfy.

2025-08-26 • via Nuitee
R
Rene
8
Pros:

It was nice overall, good area, staff was friendly. Clean hotel. Rooms a bit small but good otherwise.

2025-08-26 • via Nuitee
M
Miguel • family_with_children
8
Pros:

Good service

2025-08-13 • via Nuitee
K
Kami
6
Pros:

No good view. Not like a 4*

2025-08-13 • via Nuitee
K
Katie • family
10
Pros:

Good breakfast buffet, nice staff

2025-08-12 • via Nuitee