The Westin Portland Harborview

Hotels
Westin
8.5 (807 reviews)
157 High Street , Portland , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfy beds and pillows
Great view from the room
Cons:
Understaffed in some areas
Limited food options during stay

Categories

Cleanliness
8.31
Overall clean environment, but some areas lacked attention to detail.
Service
8.98
Friendly and quick service from staff, though some could use additional training.
Location
9.32
Great location close to downtown and harbor with nice views.
Room Quality
8.77
Comfortable rooms with decent amenities; some lighting and comfort issues noted.
Amenities
7.8
Amenities available but some facilities closed or poorly stocked.
Value for Money
8.26
Competitive pricing, but some felt overcharged based on service provided.
Food and Beverage
7.81
Bar quality variable; restaurant closed on certain days which is unusual for a full-service hotel.
Overall Experience
8.78
Generally positive experience, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:29

Property Description

Central Location in the Arts and Shopping District
Located in the heart of Portland's arts and shopping district, The Westin Portland Harborview offers a prime location within minutes of the city's top attractions. Explore the nearby Portland Museum of Art and Congress Square, all just a stone's throw away from the hotel.

Luxurious Amenities for a Comfortable Stay
Indulge in the comfort of well-equipped rooms featuring a cable TV, coffee machine, refrigerator, and en suite bathroom. Stay connected with complimentary wireless internet in public areas or choose to have Wi-Fi access in your room for a small fee.

Dining and Entertainment Options
Savor regional New England cuisine at Congress Squared for breakfast, lunch, and dinner. Then, head to the rooftop bar, Top of the East Lounge, for a nightcap and breathtaking city views. Experience a perfect blend of culinary delights and relaxation during your stay.

Experience the best of Portland at The Westin Portland Harborview. Book your stay now for an unforgettable getaway.

Important information:

Dogs are allowed on request.

Please note, valet parking is USD 47 per night and self parking is USD 30 per day.

Please note that a 1.5% destination fee will be applicable for bookings made from January 1st all the way through June 30th, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Guest Reviews

8.5
Based on 807 reviews
Cleanliness: 8.31
Service: 8.98
Location: 9.32
Room Quality: 8.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.78
P
Paul couple us
9
2026-08-29 via Nuitee
J
Justin couple us
6
Just an ok hotel. Nothing special
Pros:

Good location

Cons:

Staff was meh, lots of homeless people bugging me for money outside of hotel

2026-08-29 via Nuitee
H
Helen couple us
9
The Westin provided a wonderful place to land after a long day of sightseeing.
Pros:

The location was perfect - far enough away from the busy downtown yet close enough to walk. The staff was pleasant and helpful. Having restaurants and a coffee shop were a bonus.

Cons:

Better signage to the parking garage.

2026-08-28 via Nuitee
K
KISHIDA family_with_children jp
9
2026-08-28 via Nuitee
C
Claire solo_traveller us
10
2026-08-28 via Nuitee
H
Heather couple us
6
I would not stay there again.
Pros:

Clean.

Cons:

The shuttle didn’t seem to be as convenient as people said that it was so that was disappointing since it was fairly far away from commercial Street. When I went to check into the hotel, they charged my credit card again for my stay even though I had already paid through Booking.com. The hotel said they would get it fixed, but it created a very stressful first arrival at the hotel on what was supposed to be a birthday celebration weekend?

2026-08-25 via Nuitee
B
Britain couple us
10
2026-08-25 via Nuitee
S
Scott family_with_children us
5
Good location, comfortable rooms, tasty breakfast, but be advised...
Pros:

The breakfast, which I paid for as part of my package, was very good. Better than expected. Variety. Very tasty. The location was also pretty good. The 15 floor bar was also very stylish. The room itself was comfortable.

Cons:

My booking, which was done through a third party site, was made with 3 people, which said that breakfast was included. I did not find out until I made it to the hotel that there were only vouchers for two people. Why say that breakfast is included, if it's not available to all of the party when that is indicated at the booking time? That can put someone in an awkward situation where they basically have to tell someone they don't have an included breakfast. The WI-FI was also a little iffy at times. There were no bedding materials included for the other guest when it was clearly indicated that there were three people--unless there's the assumption that everyone is sleeping in one king bed or on an unmade, bare bed. The staff were timely in bringing up such materials when called, but this should not have had to happen. The other thing that was very odd was that I get kept getting charged multiple transactions of high dollar amounts after my initial payment, which triggered some discrepancies at my bank and could have caused some issues. This happened at least three times after I made the initial room payment and all of the responses they kept giving as to why this would happen did not make sense. I could understand what they were saying, but not how that could be applied to my situation and the initial room fees, even with parking, incidentals, and breakfast-too much of a price difference. How do you go from $1400 to another $1000 to another $800 to another $350? I was sorry to have to inconvenience the staff with this issue, as one of them said in a somewhat passive aggressive way that, "They've had to deal with it three times." That's unfortunate, but when I have to deal with it three times myself, you'd best believe that the hotel will, too. Who wouldn't? A mixed bag overall, but nice location, comfortable room, nice roof bar, and tasty breakfast.

2026-08-24 via Nuitee
C
Carol couple us
8
Short stop in Portland
Pros:

The food was great and the roof top bar was awesome. The staff was polite helpful kind and courteous.

Cons:

I had to pay extra to park my car.

2026-08-23 via Nuitee
J
Jennifer solo_traveller us
9
2026-08-18 via Nuitee
D
Danielle couple us
4
I expected more for the cost. Very mediocre.
Pros:

I liked the tall mirror for getting ready. I like that it had a mini fridge. The A/C worked pretty well. The room got pretty dark.

Cons:

My fitted sheet was so cheap and never stayed on the bed! I would wake up and it would be under me and I'd fix it every time but never stayed. Water took FOREVER to get hot. Multiple people said the same. Also had no room service on the first day, so no new towels. And nowadays there's usually a USB or C plug near the bed, but they only had a standard 3 prong outlet and I only had the cord. But fortunately we were able to use parts of a laptop charger to charge my phone otherwise that would have sucked. Last day I noticed they do have a USB and C port plug on the outside of the desk, not on top, so it was hard to notice. Just felt like a very cheap experience for the high price and I thought Westin's were better than that.

2026-08-18 via Nuitee
A
Andrea couple us
10
Would stay again
Pros:

Great location

Cons:

A little expensive given the room

2026-08-16 via Nuitee
E
Emily solo_traveller us
6
Location is good but there are other better places to stay
Pros:

Bed is very comfortable, bathroom is roomy

Cons:

The person who checked me in was unpleasant.
Had to change plans so sent an inquiry through booking.com if it was possible to change dates and they never responded.

2026-08-11 via Nuitee
6
682stacys Couples
8
Downtown
Pros:

This property was a short 10 minute walk from the waterfront shops and restaurants. Valet parking is available and there is a self-parking garage down the street. Breakfast is available at the onsite restaurant. There is a rooftop bar - be sure to check it out for amazing views. Rooms were spacious and comfortable.

2026-08-10 via Tripadvisor
N
Nirav extended_group us
7
2026-08-10 via Nuitee
S
Stephen couple us
8
Pros:

The view from the rooftop lounge was incredible

2026-08-09 via Nuitee
G
Gary T couple us
8
Pros:

Breakfast was a wonderful bonus.

Cons:

Parking, while a reduced rate and it extend into second, it always seems expensive be these days.

2026-08-09 via Nuitee
C
Christine couple ca
7
Pros:

The staff were exceptionally friendly and helpful.

2026-08-07 via Nuitee
L
Laurie Warner solo_traveller us
10
Pros:

Restaurants and bar on the 15th floor were worth it.

2026-08-07 via Nuitee
Y
Yu couple us
10
2026-08-05 via Nuitee