Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (647 reviews)
4940 Mustang Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 647 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
R
Rayshawn • solo_traveller • us
10
2026-05-31 • via Nuitee
G
Gibson • solo_traveller • us
10
Pros:

The price and it was decent with no smells

Cons:

It was a spot on the toilet seat and it didn't have a microwave

2026-05-29 • via Nuitee
C
Carlos Gustavo • solo_traveller • us
3
2026-05-29 • via Nuitee
K
Kayla • family_with_children • us
2
It Was Horrible Mildewed
Pros:

Nothing

Cons:

Everything

2026-05-28 • via Nuitee
S
Sierra • couple • us
7
2026-05-26 • via Nuitee
S
Sierra • couple • us
7
2026-05-26 • via Nuitee
M
Melissa • solo_traveller • us
8
2026-05-24 • via Nuitee
M
Melissa • solo_traveller • us
8
2026-05-24 • via Nuitee
A
Anna • solo_traveller • us
2
Pros:

Staff was cool and location is good

Cons:

It smelled so bad it was honestly hard to sleep. It was also loud until about midnight, walls are super thin and you can hear everything in the hallways. People started loudly talking with their phones on speaker around 6:30 am outside the front of the building and it was pretty constant. “Breakfast” was just packaged muffins and bagels and coffee. The WiFi kicked me off constantly or wouldn’t connect at all. But really it was the smell that made it such a bad stay.

2026-05-21 • via Nuitee
B
Brown • solo_traveller • us
9
2026-05-20 • via Nuitee
J
Jarison • couple • us
1
2026-05-19 • via Nuitee
Y
Yeison Yessid • solo_traveller • us
1
2026-05-12 • via Nuitee
D
Deante • couple • us
1
Staff never gave me a refund , so I was never ever to stay.
Pros:

The property was alright I was able to park and head inside.

Cons:

I didn’t like the property because the key card I had when I checked in , didn’t work for my room.


I went down stairs to the staff female that was at the desk, did not try to help me get in my room so she started arguing with me , and locked me out the hotel when went to my car. So I never got to sleep in the hotel.

2026-05-12 • via Nuitee
L
Levi • family_with_children • us
1
2026-05-12 • via Nuitee
M
Meron • solo_traveller • us
7
Clean but a funny smell in room
Pros:

It was clean, not bad.

Cons:

It had a mildew smell like the rugs didn't dry.

2026-05-11 • via Nuitee
V
Velvelyn • couple • us
1
I was not happy about my stay. Dirty rooms
Pros:

The property was horrible. It looked and was dirty

Cons:

It was dirty. The rooms were dirty, the floors were dirty. Hair was everywhere, in the tub in the bed! Spoon and tobacco on the floor

2026-05-08 • via Nuitee
D
David • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-05-08 • via Nuitee
B
Bismark • couple • us
7
2026-05-06 • via Nuitee
B
Brown • couple • us
10
Pros:

Everything

Cons:

N/a

2026-05-06 • via Nuitee
A
April • extended_group • us
9
It was peaceful and comfortable
Pros:

It was clean the staff was amazing

2026-05-03 • via Nuitee