The Aqua Pacific Hotel

Hotels
8.4 (1037 reviews)
330 Ocean Street , Santa Cruz , us

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good amenities
Convenient location
Cons:
Dirty linens
Noisy rooms
Limited amenities
Check-in delays

Categories

Cleanliness
7.8
Several reviews highlighted cleanliness as a concern, including dirty linens and general lack of cleanliness.
Service
9.3
The staff was noted as friendly and helpful, though some guests experienced long check-in times.
Location
8.8
Generally described as convenient, though some concerns about safety due to nearby homeless presence.
Room Quality
7.8
Mixed sentiments on room comfort, including issues with bed quality and insufficient amenities.
Amenities
8.8
Positive mentions of the pool and hot tub, contributing to good overall amenity experience.
Value for Money
7.3
Feedback indicated that while pricing was lower, the experience did not meet expectations for some guests.
Food and Beverage
8.7
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
8.7
Mixed experiences but overall still positive, with some guests likely to return despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:54

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Aqua Pacific Hotel in Santa Cruz. Indulge in our 4-star accommodation with top-notch amenities and personalized service. Each room is equipped with modern conveniences such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable stay.

Relaxing Indoor Pool

Unwind and rejuvenate at our indoor pool, perfect for a refreshing swim or lounging by the water. Whether you're looking to start your day with a few laps or simply relax after a day of exploring Santa Cruz, our pool provides the ideal setting for relaxation.

Convenient Location

Located just a stone's throw away from Santa Cruz Beach and other popular attractions, The Aqua Pacific Hotel offers the perfect blend of convenience and luxury. Explore the nearby beaches or visit the Santa Cruz Beach Boardwalk, all within easy reach from our hotel.

Book your stay at The Aqua Pacific Hotel now and elevate your Santa Cruz experience to new heights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: SFO

Location

Guest Reviews

8.4
Based on 1037 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.8
Room Quality: 7.8
Amenities: 8.8
Value for Money: 7.3
Food and Beverage: 8.7
Overall Experience: 8.7
G
Gabby • couple • us
8
2026-07-04 • via Nuitee
K
kristina • couple • us
7
2026-07-03 • via Nuitee
L
Lucas • solo_traveller • us
10
Pros:

Staff went above and beyond

Cons:

Loved it

2026-07-01 • via Nuitee
R
Robin • couple • us
1
Don’t stay here unless it’s an emergency. And if you do request to be as far as you can from the lobby. Because they are
Pros:

The location is ok. Minus the fact that the apartments across the parking lot can see right in to the rooms. Very little privacy. And the people who live in the apartments were violent and aggressive.

Cons:

Everything. The bathroom was filthy. There was mold in the bathroom. Bodily hairs in the shower. Hairs on the towels. We felt so uncomfortable we could t even shower there. The one time we tied to contact the staff they never came to the lobby even after we rang the bell. Someone checked in past midnight and they were so incredibly loud. The door shutting are like slamming everytime. You can hear everything. The refrigerator in there was making weird “popping” sounds all night, we had to unplug it just for some peace.

2026-07-01 • via Nuitee
K
Kathleen • solo_traveller • us
5
Pros:

Cheap

Cons:

Room was very small. Too noisy.
Had to wait over an hour past check in time for room to be ready.

2026-06-28 • via Nuitee
S
sonneborn • solo_traveller • us
1
Cons:

Terrible Television!

2026-06-27 • via Nuitee
S
sincity66 • couple • fr
8
Petite ville bien agreable, touristique.
Pros:

Hotel calme spacieux bien equiper. Acceuil sympatique. Petite ville bien agreable, touristique.

Cons:

La Californie en 2026 tres cher par rapport au reste des USA

2026-06-26 • via Nuitee
S
Sherell • solo_traveller • us
9
2026-06-25 • via Nuitee
L
Lilah • couple • us
2
bad.
Pros:

location

Cons:

rooms were dirty, humid, there were stains on the sheets and there was no hot water

2026-06-25 • via Nuitee
F
Foster • couple • us
5
It was decent
Pros:

The location was great.

Cons:

The parking was horrible. There was no room to park. The sink faucet dripped all over our stuff. We also had to ask for extra toilet paper. It was only a half of a roll.

2026-06-24 • via Nuitee
A
Agatha • couple • us
10
Pros:

We stay here often. We have a dog and he is welcomed. We use the good and hot jacuzzi! The location is good.

Cons:

Trash removers on Monday morning are really noisy, but we just accept that it has to be.

2026-06-24 • via Nuitee
M
Mohammed Islam • couple • dz
10
2026-06-24 • via Nuitee
M
Michael • couple • us
6
2026-06-23 • via Nuitee
D
Diane • solo_traveller • us
7
Decent value for an overnight stay
Pros:

If budget is a major criteria (it was for me for a short layover on a weekend night) this is a decent option in a town that is very expensive for Friday or Saturday stays. Central location, free parking, in-room fridge and temp controls, and most important, a clean room with a comfy, firm mattress and cushy topper and nice linens. I had no problem with noise from adjacent rooms or traffic during the night. It was adequate lodging for one night.

Cons:

1) My room had no wifi and cell reception was blocked in my location. 2) Harsh white LED bulbs! 4) Pipes in adjacent room whining whenever sink is run. 5) Cheap cleaning fluid -- overwhelming odor when I arrived, but aired while I was out a few hours with an open window and fan blowing. Be aware if room has been recently sanitized. 6) The plank flooring was sticky, bring slippers. 7) The soap dispenser in my shower was empty and the bed topper was rumpled.

2026-06-22 • via Nuitee
N
Nichole • couple • us
1
Had to check out 30 minutes after checking in did not feel save
Pros:

Location

Cons:

Homeless people checking into the hotel, in the parking lot. People on drugs hanging out in the parking lot.

2026-06-22 • via Nuitee
P
Patricia • couple • us
9
2026-06-20 • via Nuitee
J
Jodee • solo_traveller • us
10
Pros:

Very nice and comfortable stay

Cons:

Nice and peaceful

2026-06-18 • via Nuitee
K
Karen • family_with_children • us
6
2026-06-16 • via Nuitee
W
Wendy • couple • us
10
Pros:

Quiet friendly staff

2026-06-16 • via Nuitee
R
Robert • family_with_children • us
5
I would not stay here again. The room was very small. The street was noise so we could leave the window open at night an
Pros:

Clean outside was well maintained

Cons:

It was supposed to bed queen size beds though the bed frames were queens the mattresses were doubles and the room was very small. No breakfast or coffee pot in room.

2026-06-15 • via Nuitee