Best Western Plus Boomtown Casino Hotel

Hotels
•
Best Western Plus
7.4 (806 reviews)
2100 Garson Road , Verdi , US
+1 775-345-6000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (multiple mentions; Heather singled out)
24/7 diner (Mel's) repeatedly praised
Clean and comfortable rooms reported by many guests
On-site steakhouse well-liked
Convenient location/close to freeway and good parking
Accessible/disabled rooms available
Cons:
Cigarette smoke smell in lobby, elevators, and throughout facility
Boomtown arcade with many out-of-service attractions and questionable games
Room problems: gaps in doors letting light/noise, exposed metal bed frames, poor pillows
Long walks to rooms (through casino) and limited luggage-cart access
Inconsistent WiFi and limited early breakfast options
Reports of deposit/charge disputes and isolated reports of stolen money
Occasional reports of room odors (urine/carpet mess)

Categories

Cleanliness
6.8
Mixed reports — many reviewers described rooms as clean and pleasant, but multiple mentions of cigarette smoke in common areas, a few reports of urine/carpet mess and odor issues lower the score.
Service
8.2
Generally strong: multiple mentions of helpful, friendly staff (Heather called out by name, staff assisted with issues). A small number of severe negative service incidents were reported but appear isolated.
Location
7.6
Convenient for freeway access and as a stopover; several guests noted long walks to rooms, walking through the casino, and distant pet-room locations which detract from convenience.
Room Quality
7
Rooms described as comfortable by many, but recurring issues — gaps at doors letting light/noise, poor pillows, exposed metal bed frames and some odor complaints — bring this down.
Amenities
7
Strong points: 24/7 diner (Mel's), on-site steakhouse, parking. Negatives: Boomtown arcade had many out-of-service attractions, some games taking money, and missing/limited luggage-cart access.
Value for Money
7.2
Mixed: several guests noted good value, others called dining overpriced or complained about deposits/charges. Overall slightly above target but inconsistent.
Food and Beverage
8
Generally positive: repeated praise for Mel's 24-hour diner and the on-site steakhouse. Some complaints about limited early breakfast options.
Overall Experience
7.4
Many guests said they would stay again and had an overall good stay, balanced by notable issues (smoke, arcade problems, occasional service/charge disputes) resulting in an overall mixed-positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location:
Situated just 8 miles from downtown Reno off Interstate 80, Boomtown Casino & Hotel offers easy access to city attractions.

Diverse Dining Options:
Indulge in a variety of dining experiences with Mel's Diner, Market Fresh Deli, Peet's Coffee, and Boomtown Steakhouse all conveniently located on-site.

Relaxation and Recreation:
Enjoy the indoor pool and 2 fitness centers for ultimate relaxation during your stay.

Book now to experience the perfect blend of comfort and entertainment at Boomtown Casino & Hotel!

Important information:

Please note, the property shares the same parking lot as Cabela's Sporting.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 806 reviews
Cleanliness: 6.8
Service: 8.2
Location: 7.6
Room Quality: 7
Amenities: 7
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 7.4
J
Jesse • couple • us
10
Pros:

Thank you Heather for helping us with check in and reservation!!!!

Cons:

Nothing

2026-10-30 • via Nuitee
W
William • family_with_children • us
4
An ok spot
Pros:

Mel's dinner was open 24/7

Cons:

Our room was right by the pool. We were jet lagged from our trip and you can here everything down at the pool it echoes so bad. Not to mention the gaps at our door that all the light comes in keeps you up. The room is definitely not kid friendly as they say they are the beds are on theses metal frames that stick out from the bed and my child kept hitting his head on the railing. Too many exposed cables that need to be better covered especially when little ones are in the room.

2026-10-30 • via Nuitee
D
Denae • family_with_children • us
8
Clean room, helpful staff, outdated Boomtown arcade
Pros:

Clean, pleasant room.

Cons:

Key cards did not work upon check in.

The Boomtown arcade was a bit sad, with many attractions out of service (ferris wheel, merry go round, etc.) & other games that appeared to work but just took our money. The staff was helpful with this.

2026-10-25 • via Nuitee
J
JENNIFER • solo_traveller • us
8
Pros:

close to freeway and super clean AND can’t stand cigarette smoke in lobby.. if one could check-in smoke free would be great..same w eating..

2026-10-23 • via Nuitee
R
Roger • family_with_children • us
9
2026-10-23 • via Nuitee
S
Shana • couple • us
10
Excellent facility and staff.
Pros:

Staff was wonderful. The room was clean and comfortable.

2026-10-20 • via Nuitee
C
Carlo • family_with_children • us
10
boomtown has everything you need all in one place
Pros:

Everything was perfect

Cons:

No complaints

2026-10-19 • via Nuitee
A
Alexander • couple • us
9
2026-10-18 • via Nuitee
M
Matt • solo_traveller • us
5
2026-10-12 • via Nuitee
D
Dyann • couple • us
5
Not great but gets you through the night.
Pros:

Location was what we needed.

Cons:

The smoke smell throughout the facility is awful - granted, it's near a casino so not surprising, but awful nonetheless. Pet rooms are on the far end of the property requiring a very long walk to get outside. Not great if your little one needs to pee. It's stupid. Beds are okay. Pillows are bad.

2026-10-08 • via Nuitee
J
Jhamm87 • solo_traveller • us
10
2026-09-18 • via Nuitee
T
Timothy • solo_traveller • us
6
Pros:

Value

Cons:

The casino atmosphere

2026-09-16 • via Nuitee
R
Rose • couple • us
9
2026-09-14 • via Nuitee
D
Donna • solo_traveller • us
10
2026-09-13 • via Nuitee
F
Fernando • couple • us
8
2026-09-08 • via Nuitee
E
ElizaBeth • extended_group • us
8
Overall, the stay was good.
Cons:

I may be wrong, but I do not think you had luggage carts? It was a LONG walk from the parking lot to the check-in counter. We got there around dusk. Anyway an easy and convenient luggage cart would have been nice.

2026-09-02 • via Nuitee
Y
Yvonne • couple • us
10
2026-09-01 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-08-29 • via Nuitee
E
Elaine • couple • us
10
2026-08-24 • via Nuitee
C
Christopher • family_with_children • us
7
Stay was good, this was the second time on property. I would stay again.
Cons:

Wifi was not the best

2026-08-19 • via Nuitee