Best Western Plus Boomtown Casino Hotel

Hotels
•
Best Western Plus
7.6 (898 reviews)
2100 Garson Road , Reno , us
+1 775-345-6000

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food options
Cons:
Hard mattresses
Cigarette smell
Booking issues

Categories

Cleanliness
6.8
Some reviews mentioned cleanliness positively, although a cigarette smell was noted.
Service
7.77
Staff were generally described as friendly and helpful.
Location
7.81
The location is convenient for various outings, though some rooms are far from the elevators.
Room Quality
7.76
Room quality is noted as nice, with some reviews highlighting cleanliness and comfort.
Amenities
8.28
Good amenities available on-site, including a casino and dining options.
Value for Money
6.75
Some guests felt that the value was less due to issues like the mattress quality.
Food and Beverage
8.29
Food quality, especially at Mel's, received positive mentions.
Overall Experience
7.36
Overall a good experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:34

Property Description

Convenient Location:
Situated just 8 miles from downtown Reno off Interstate 80, Boomtown Casino & Hotel offers easy access to city attractions.

Diverse Dining Options:
Indulge in a variety of dining experiences with Mel's Diner, Market Fresh Deli, Peet's Coffee, and Boomtown Steakhouse all conveniently located on-site.

Relaxation and Recreation:
Enjoy the indoor pool and 2 fitness centers for ultimate relaxation during your stay.

Book now to experience the perfect blend of comfort and entertainment at Boomtown Casino & Hotel!

Important information:

Please note, the property shares the same parking lot as Cabela's Sporting.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 5 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 898 reviews
Cleanliness: 6.8
Service: 7.77
Location: 7.81
Room Quality: 7.76
Amenities: 8.28
Value for Money: 6.75
Food and Beverage: 8.29
Overall Experience: 7.36
K
Karen • solo_traveller • us
10
2026-07-25 • via Nuitee
T
Tom • couple • us
10
Nice rooms
Pros:

Nice room

Cons:

Pricy and a long walk to room. This is a casino so you have to walk through casino to get to rooms.

2026-07-24 • via Nuitee
C
Clinton • couple • us
9
2026-07-20 • via Nuitee
C
Cheryl • couple • us
1
okay
Cons:

the hotel just felt old and understaffed and the restaurant Mels definitely was for sure

2026-07-20 • via Nuitee
S
Steve • solo_traveller • us
4
I stayed there over 3 weeks and found that their service was much worse as time went by.
Pros:

I think Mel's is overpriced!!!

2026-07-19 • via Nuitee
D
Denise • couple • us
8
2026-07-18 • via Nuitee
T
Tamara • solo_traveller • us
7
2026-07-18 • via Nuitee
W
Wendy • family_with_children • us
7
2026-07-18 • via Nuitee
S
Shana • couple • us
9
Enjoyed our stay. Loved the diner. Would definitely stay again.
Pros:

The 24 hour diner was excellent.

Cons:

Kind of hard to get to check-in.

2026-07-18 • via Nuitee
S
Sarah • family_with_children • us
10
2026-07-18 • via Nuitee
T
THOMAS • couple • us
9
Pros:

We were told no breakfast nice and quiet softer bed.

2026-07-17 • via Nuitee
D
Dominic • extended_group • us
10
Great stay
Pros:

Everything was close by

Cons:

Smoking in the casino

2026-07-17 • via Nuitee
M
michael • solo_traveller • us
10
Pros:

Like the room every much and the people at the front desk were very good.

Cons:

Long walk to the room; but,the walk made for good exercise.

2026-07-17 • via Nuitee
C
cherie • solo_traveller • us
8
Good location outside of Reno
Pros:

Great customer service
Very clean and functional room
Good restaurants & bars
Nice swimming pool
Great people

Cons:

The bed could have been more comfortable & the air conditioning was a little loud.

2026-07-16 • via Nuitee
M
Marina • solo_traveller • us
10
2026-07-14 • via Nuitee
P
Paupaube • Solo travel • San Francisco, California
6
Room not ready
Pros:

Got here 2;30 Sat morning. Tried to check in on Saturday since that was the day it was. I was told it had to check in on Friday do i lost fay of my stay. I was given room 1223 in the north tower. I walked thru the casino, got to the elevator saw there were only 6 floors
Walked back thru the casino with my suitcase & backpack. Found out that 1200 rooms were on the 1st floor. Unlocked my room, began to unpack. Found debris on bathroom floor, hair in the shower & gravy on floor of frig. & near empty Kleenex box Tried to call housekeeping & front desk. Phone didn't work. Went to front desk. No response. Saw housekeeper in hall. Got kleenex. She couldn't clean frig. Said she'd talk to her supervisor. No response. Back to front desk & room fixed

2026-07-12 • via Tripadvisor
D
Diane • solo_traveller • us
8
2026-07-12 • via Nuitee
S
Susan • couple • us
7
Liked the all in one place experience - dining was exceptional. Lots of gambling options
Pros:

Everything in one place - room, dining, slots and gift shop. Parking close to elevator.

Cons:

Spent a few hundred dollars on slots - not once in 3x sitting at a machine was offered a comp drink. Saw a couple of cocktail staff on the floor, but basically was ignored when sitting at the slots for longer than 5-10 minutes. This is not the normal or expected experience while visiting Reno gambling facilities. Is the trend NOT to offer any booze unless you are at a card or crap table? Or a High Roller? Also - extra long distance to assigned room - this was on us I guess. Husband is disabled and should have requested a room near the elevators. Bathrooms were also very tiny, hard to manuever around the door and the toilet. Room was dark and window opened to the pool area - causing a lack of privacy during stay.

2026-07-12 • via Nuitee
M
Melissa • couple • us
10
Would stay at this property again.
Pros:

The awesome staff!

Cons:

Nothing

2026-07-12 • via Nuitee
N
Norma Linda • couple • us
5
Very disappointed with our stay
Pros:

The casino

Cons:

The door to get into the room was cracked toward the bottom, which made it easier to hear the noisy hallway outside of our room. The room was dingy and had an odor of previous dogs who had stayed there. The smell made my dogs uncomfortable and took a long time for them to settle down. Also, the parking lot was too far away from the rooms. My husband had to make 3 trips to and from our car to bring in our things. They did not have any carts available for him to use. It was just an unpleasant experience for us.

2026-07-10 • via Nuitee