Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Fun activities for kids
Cons:
Dirty areas
Dated facilities
High prices

Categories

Cleanliness
6.44
Multiple mentions of dirtiness and maintenance needed.
Service
8.91
Staff were praised as friendly and helpful.
Location
8.45
Location received positive feedback, though some mentioned it was far from transport.
Room Quality
6.9
Rooms described as dated, with issues noted by guests.
Amenities
7.93
Amenities noted but also mentioned as needing improvement, especially the pool.
Value for Money
7.39
Some feedback indicated that prices were high for the quality received.
Food and Beverage
7.94
Food quality was decent but expensive and could use more options.
Overall Experience
8.41
Overall many enjoyed their stay despite various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 22:54

Property Description

Luxurious Accommodations with Stunning Views
Fairmont Resort & Spa Blue Mountains MGallery offers spacious rooms and suites with panoramic views of the valley, fairway, pool, or gardens. Each room features modern amenities for a comfortable stay.

Abundance of Leisure Activities
Guests can enjoy a variety of free leisure activities at the resort, including 2 swimming pools, a fitness centre, a day spa, and a tennis court. Explore the extensive grounds and gardens, relax in the hot tub, or let the kids have fun in the children’s games rooms.

Diverse Dining Options and Relaxation
Indulge in culinary delights at the resort's 5 dining venues, catering to every mood and taste. From high tea at Sublime Lounge to modern cuisine at Misty's Restaurant, there's something for everyone. Unwind at Ubika Day Spa with its 16 treatment rooms and Vichy shower for ultimate relaxation.

Book your stay at Fairmont Resort & Spa Blue Mountains MGallery for a luxurious and unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that pet rooms are subject to availability. Please inform the hotel in advance if you wish to bring pets, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

7.8
Based on 4173 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 7.94
Overall Experience: 8.41
J
Jacqui • solo_traveller • au
10
2026-08-16 • via Nuitee
A
Andrea • solo_traveller • au
6
Spend the money elsewhere.
Pros:

The location is what saves this hotel. The view from the lobby is stunning.

Cons:

The bath had numerous hairs in it. The conditioner was empty. There were hairs and stains on the sheets. The bins had no liners and were dirty. There was a layer of dust on the side tables and desk. The room was in dire need of a clean. Don't worry so much about renovating the lobby. Concentrate on updating and cleaning the rooms. Room service staff were more concerned about chatting and checking their phones. At 4pm on the second day we got a knock on the door asking us if we wanted our rooms redone??? What was the point? Pretty unsatisfactory overall.

2026-08-15 • via Nuitee
A
Annette • extended_group • au
1
Dreadful, will not return will not recommend - planned a special occasion we came home after 1 night
Pros:

booking was easy through booking.com, location was good easy to get around the sights and shops, lovely view of the valley

Cons:

Disgusting service, and cleanliness, parking was additional $20 per day for guests, overpriced breakfast at $45 per person for very average buffet, gift ship and some bars and restaurants were closed, no lounge area in reception with no furniture due to floor polishing with a dreadful smell, room service do not pick up calls were hung up on numerous times, room service did not make up the room only left 2 towels on the unmade bed and dirty cups and glasses where they sat, no minibar was provided and the shop selling snacks and drinks was closed - we left after one night very disappointing

2026-08-15 • via Nuitee
S
si • solo_traveller • au
1
2026-08-14 • via Nuitee
D
Daniel • couple • au
1
Cons:

Dirtiest rooms I have stayed in. Mould throughout shower and bathroom, floor covered in thick dust, non existent house keeping

2026-08-14 • via Nuitee
J
Jan • couple • au
9
2026-08-14 • via Nuitee
T
Tanya • solo_traveller • au
4
2026-08-14 • via Nuitee
N
Niamh • couple • au
7
Pros:

Lovely views. Nice resort.

2026-08-14 • via Nuitee
U
Udita • family_with_children • au
8
Will be back again
Pros:

Everything

Cons:

Just the ac wasnt heating up .didnot go above 26 but we were provided protable heater.

2026-08-12 • via Nuitee
G
Gettys • couple • us
10
2026-08-12 • via Nuitee
M
margaret • couple • us
8
Pros:

Beautiful views but a little hard to access without a car .

Cons:

The lobby was overwhelmed with a perfume smell . Interesting that in the NSW part of Australia this seems to be the case everywhere . It’s quite headache producing !

2026-08-12 • via Nuitee
N
Natalie • family_with_children • au
3
Would not return unfortunately
Pros:

Good location

Cons:

Hotel is dated and run down
Not clean
Under staffed and poor quality of service in most areas
Considering the cost of the hotel it is disappointing that every single activity costs - even $1 or $2 each time children want to go down the slide or on a 3 minute train ride.
Too crowded, queue to do anything
Basic and poor quality buffet

2026-08-12 • via Nuitee
V
valerie • couple • au
3
I understand it is a family resort and probably not what we should have booked as an older couple.
Pros:

Breakfast was average and cold. Toaster didn’t work

Cons:

Dining room was freezing and when we asked staff to put another log in the fire they said no! So we cancelled our desert and left the restaurant.

2026-08-11 • via Nuitee
S
Sid • solo_traveller • au
10
Pros:

Great facilities for kids, wonderful staff and heated indoor pool! Buffet breakfast was great too!

2026-08-11 • via Nuitee
T
Terry • couple • au
4
Pros:

Views and pools

Cons:

Room needs facelift. Old shower nozzle mini bar poor internet and wifi which was intermittent

2026-08-11 • via Nuitee
S
Sarah • family_with_children • au
7
Pros:

Facilities were great for families. Loved the slide and the train and proximity to other local attractions.

Cons:

Limited food offerings for families with little kids wanting them fed at 5pm, so we decided to eat offsite most nights.

2026-08-11 • via Nuitee
L
Lonnie • couple • au
10
Overall our stay was good. The heating wasn't working on the first night but we were provided a portable heater whic
Pros:

Great location for the activities we wanted to do at Blue mountains. Good amenities and friendly staff, good food.

2026-08-10 • via Nuitee
M
Mandy • couple • au
10
Fabulous fun with five stars
Pros:

Easy to check in - clear
Signage - welcoming staff

Cons:

Parking was only in bottom car park so quite a walk and no luggage carriage

2026-08-10 • via Nuitee
T
Tennelle • family_with_children • au
1
Terrible!!! Won’t be back!
Pros:

Have previously stayed here and it was great. But anymore! Seriously run down and needs updating, restaurants can’t even get service and over packed but they don’t take bookings, overpriced and not what it used to be

Cons:

Room was filthy!! Stained carpets, dirty bathrooms and bedside tables. Broken towel rack hanging off the wall, was disgraceful for how much you pay a night.

2026-08-10 • via Nuitee
M
Maccarrone • family_with_children • au
7
A good place to go with kids, just not a true “luxury resort”.
Pros:

The property is huge and has everything you could possibly need in a resort - especially for kids. Gym was probably the best I have been to at a hotel in terms of equipment.

Cons:

It was a bit aged. Buffet breakfast was expensive for the quality. A bit frustrating that they closed the outdoor slides when there is a forecast of rain later in the day even if weather was ok in the morning. Also, the outdoor train rides get booked out early, so we missed out (even though it was one of the reasons we chose to stay).

The spa water was very dirty. No pool or gym towel service.

2026-08-10 • via Nuitee