Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Fun activities for kids
Cons:
Dirty areas
Dated facilities
High prices

Categories

Cleanliness
6.44
Multiple mentions of dirtiness and maintenance needed.
Service
8.91
Staff were praised as friendly and helpful.
Location
8.45
Location received positive feedback, though some mentioned it was far from transport.
Room Quality
6.9
Rooms described as dated, with issues noted by guests.
Amenities
7.93
Amenities noted but also mentioned as needing improvement, especially the pool.
Value for Money
7.39
Some feedback indicated that prices were high for the quality received.
Food and Beverage
7.94
Food quality was decent but expensive and could use more options.
Overall Experience
8.41
Overall many enjoyed their stay despite various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 22:54

Property Description

Luxurious Accommodations with Stunning Views
Fairmont Resort & Spa Blue Mountains MGallery offers spacious rooms and suites with panoramic views of the valley, fairway, pool, or gardens. Each room features modern amenities for a comfortable stay.

Abundance of Leisure Activities
Guests can enjoy a variety of free leisure activities at the resort, including 2 swimming pools, a fitness centre, a day spa, and a tennis court. Explore the extensive grounds and gardens, relax in the hot tub, or let the kids have fun in the children’s games rooms.

Diverse Dining Options and Relaxation
Indulge in culinary delights at the resort's 5 dining venues, catering to every mood and taste. From high tea at Sublime Lounge to modern cuisine at Misty's Restaurant, there's something for everyone. Unwind at Ubika Day Spa with its 16 treatment rooms and Vichy shower for ultimate relaxation.

Book your stay at Fairmont Resort & Spa Blue Mountains MGallery for a luxurious and unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that pet rooms are subject to availability. Please inform the hotel in advance if you wish to bring pets, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

7.8
Based on 4210 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 7.94
Overall Experience: 8.41
G
Graeme • family_with_children • au
7
A comfortable place to stay
Pros:

Friendly, warm atmosphere. Staff were very helpful & pleasant.
The restaurant was very nice with delicious steaks.
The surrounding gardens are lovely.

Cons:

“Kids 5 & under stay free” is poorly advertised. It only applies if standard bedding is used ie. the child sleeps in the parents’ bed. It’s a ridiculous offer.
The outside of the rooms (looking through the windows) needs cleaning

2026-11-06 • via Nuitee
R
Rima • family_with_children • au
7
2026-11-05 • via Nuitee
M
Michael • family_with_children • au
4
No sleep ins at this place!!
Pros:

Good bed, Nice gardens to walk around

Cons:

Some moron from the bookings team gave us the room below some major construction site, Sounded like the room above was being rebuilt, Being woken up both mornings at 7.30am sucked, seriously what kind of management would let that happen!!
The rooms are aging and works certainly need to be done, but dont put customers next to or under these works.

2026-11-03 • via Nuitee
O
oliver • couple • au
7
I think the food was very overpriced .
Pros:

The size and gardens

Cons:

The aged rooms

2026-11-03 • via Nuitee
R
Robin • family_with_children • au
9
Great place with friendly staff. Close to all attractions
Pros:

A very quiet and secluded location in the Blue Mountains. Whilst a little older this added to the charm of the stay

2026-11-02 • via Nuitee
L
Lanlan • family_with_children • au
10
2026-11-02 • via Nuitee
S
Shaun • family_with_children • au
2
Faulty towers. Do not bother
Pros:

The location is the only good in this hotel

Cons:

This hotel is disgusting, the worst we have seen, in no way should this hotel be above three stars
Mould, in vacuumed, broken facilities, not having facilities advertised such as in room dining and no mini bar.

2026-11-01 • via Nuitee
T
Tsedevdorj • solo_traveller • au
10
2026-11-01 • via Nuitee
J
Jessica • solo_traveller • au
4
2026-11-01 • via Nuitee
P
Patrick • couple • gb
7
The location made it memorable.
Pros:

Fantastic location in the blue mountains.

Cons:

It could do with a refresh in areas. Looking tired in parts, especially the swimming pool area. A large parking area available so felt it unnecessary to be charged to park, considering the cost of the hotel.

2026-11-01 • via Nuitee
A
Alan • solo_traveller • au
7
2026-11-01 • via Nuitee
S
Stephanie • family_with_children • au
8
Friendly and helpful staff. Rooms outdated.
Pros:

Activities for the kids to do. The staff were amazing! Everything you needed was there.

Cons:

The rooms where a bit outdated. Stains on carpet. Spa was really dirty.

2026-10-31 • via Nuitee
N
Nishant srivastav • family_with_children • au
8
2026-10-31 • via Nuitee
I
Iain • couple • au
6
Good location
Pros:

Location,

Cons:

Parking , difficult to find a spot even when pre-booked, beds uncomfortable, very noise poor sound dampening

2026-10-28 • via Nuitee
M
Marcia • family_with_children • nl
8
Pros:

Location, view and indoorpool

Cons:

Pillows very uncomfortable; reception desk had no information about hikes starting at the hotel about the NP and conciërge not present.

2026-10-28 • via Nuitee
Y
Yasir • family_with_children • au
10
Pros:

Location
Scenery
Cleanliness
Activities

2026-10-27 • via Nuitee
N
neville • couple • au
5
Great for family
Pros:

The view

2026-10-26 • via Nuitee
R
Rasool • couple • au
1
2026-10-26 • via Nuitee
D
Donna • couple • au
5
Very disappointing.
Pros:

The roof didn’t leak. Location good and some staff very helpful.

Cons:

The property is old, untidy, neglected and there is a lack of attention to detail (eg. the entrance was dirty, had cigarette butts lying on the ground, was mouldy, and could do with some paint - as could the rest of the establishment). We were put in the pet friendly room and given all the instructions of how to manage our pet while in the room (we didn’t have a pet), the room wasn’t cleaned properly and we had to ring for missing towels, the TV didn’t work properly and was unwatchable, the guest laundry didn’t work. The parking situation is less than ideal. What was offered was more akin to a very low budget motel at an inflated price. Far inferior to our Fairmont experiences overseas. Even though the target market seems to be kids and conferences it doesn’t mean guests need to experience a below acceptable hotel environment.

2026-10-26 • via Nuitee
T
Tiff • extended_group • au
9
2026-10-24 • via Nuitee