Hotel New Otani Osaka

Hotels
8.8 (2917 reviews)
Chuo-ku Shiromi 1-4-1 , Osaka , jp
+81 6-6941-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff service
Good breakfast options
Spacious rooms
Cons:
Cleanliness issues
High prices for dining
Facilities not as expected

Categories

Cleanliness
8.01
Several mentions of cleanliness issues, notably the toilet wall joint being unclean.
Service
9.98
Exceptional service highlighted across multiple reviews, with staff receiving specific praise.
Location
9.52
Strong location benefit mentioned, especially proximity to Osaka Castle and ease of accessing train stations.
Room Quality
8.47
Room sizes were generally praised, but some issues reported with facilities not matching the expectations.
Amenities
8.5
Amenities available were generally acceptable, but some guests noted missing free facilities that could have improved the experience.
Value for Money
7.96
Concerns about high prices for basic services like dining seemed common, affecting perceived value.
Food and Beverage
9.01
Breakfasts were generally praised, especially on the top floor with the view.
Overall Experience
8.98
Generally positive experience with some noted issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Luxurious Accommodation with Stunning Views
Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights
Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services
Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Important information:

This is applicable to non-refundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in.

Additional charges apply to the fitness centre, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 years and older are admitted to the fitness centre, including the indoor swimming pool, gym, hot tub, etc.

Please note that an additional charge may apply for check-in before 15:00.

Please note that an additional charge will apply for late check-out after 12:00.

Please note that breakfast costs may differ during the New Year's holidays.

When booking for more than 10 persons, different policies and additional supplements may apply.

Please note that children of elementary school age and younger must be accompanied by an adult at all times.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Location

Guest Reviews

8.8
Based on 2917 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
T
TAGCHI • solo_traveller • jp
10
2026-08-29 • via Nuitee
T
Tara • couple • gb
6
2026-08-29 • via Nuitee
H
HASEGAWA • solo_traveller • jp
10
2026-08-28 • via Nuitee
N
NONOKA • couple • jp
7
2026-08-28 • via Nuitee
H
HAYATO • couple • jp
9
2026-08-27 • via Nuitee
N
NAOKI • solo_traveller • jp
7
良かった
Pros:

スタッフ

Cons:

思ったより綺麗じゃなかった

2026-08-25 • via Nuitee
K
KHUCHITBAATAR • couple • jp
10
2026-08-24 • via Nuitee
M
misuzu • couple • jp
8
大阪城近くてよかった
Pros:

サービスと設備
荷物預かりや、その後の配送、案内や手際
が、よかった

Cons:

朝食の金額が高い

2026-08-24 • via Nuitee
J
Jazmina • solo_traveller • pa
9
Pros:

La amplitud del lobby y las habitaciones.

Cons:

Los colchones de las camas en la habitación eran muy duros. No eran cómodos.

2026-08-23 • via Nuitee
T
Toshifumi • couple • jp
9
2026-08-23 • via Nuitee
T
Toshifumi • couple • jp
9
2026-08-23 • via Nuitee
T
Tomi • solo_traveller • jp
8
2026-08-21 • via Nuitee
D
Diane • solo_traveller • fr
10
Pros:

Piscine payante mais géniale, chambres (3 lits vue sur le château);très spacieuse et agréable.

Cons:

Dommage que l'accès a la piscine soit payant pour les guests, le prix était assez élevé.

2026-08-21 • via Nuitee
J
Jeroen • family_with_children • be
6
2026-08-21 • via Nuitee
L
Larissa • solo_traveller • us
10
2026-08-20 • via Nuitee
S
Shaban • couple • au
6
Pros:

Had a pool but it was complex to use it
You had to pay
When advertised it was advertised with a pool then all of the sudden payment

Cons:

Didn't like that you had to pay for the pool facility

2026-08-19 • via Nuitee
J
Jair • family_with_children • br
9
Café da manhã excelente
2026-08-18 • via Nuitee
K
KEIKO • solo_traveller • jp
10
最高の大阪夏休み！
Pros:

シティビューの予定でしたが、キャッスルビューにしてくださいました。子供がライトアップされた大阪城を見て喜んでました。
また泊まりたいと思いました。

2026-08-18 • via Nuitee
H
Hassanzadeh • extended_group • jp
10
2026-08-17 • via Nuitee
G
Graves • family_with_children • us
3
2026-08-17 • via Nuitee