Hotel New Otani Osaka

Hotels
8.8 (2726 reviews)
Chuo-ku Shiromi 1-4-1 , Osaka , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Great staff service
Good breakfast options
Spacious rooms
Cons:
Cleanliness issues
High prices for dining
Facilities not as expected

Categories

Cleanliness
8.01
Several mentions of cleanliness issues, notably the toilet wall joint being unclean.
Service
9.98
Exceptional service highlighted across multiple reviews, with staff receiving specific praise.
Location
9.52
Strong location benefit mentioned, especially proximity to Osaka Castle and ease of accessing train stations.
Room Quality
8.47
Room sizes were generally praised, but some issues reported with facilities not matching the expectations.
Amenities
8.5
Amenities available were generally acceptable, but some guests noted missing free facilities that could have improved the experience.
Value for Money
7.96
Concerns about high prices for basic services like dining seemed common, affecting perceived value.
Food and Beverage
9.01
Breakfasts were generally praised, especially on the top floor with the view.
Overall Experience
8.98
Generally positive experience with some noted issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Luxurious Accommodation with Stunning Views
Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights
Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services
Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Important information:

This is applicable to non-refundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in.

Additional charges apply to the fitness centre, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 years and older are admitted to the fitness centre, including the indoor swimming pool, gym, hot tub, etc.

Please note that an additional charge may apply for check-in before 15:00.

Please note that an additional charge will apply for late check-out after 12:00.

Please note that breakfast costs may differ during the New Year's holidays.

When booking for more than 10 persons, different policies and additional supplements may apply.

Please note that children of elementary school age and younger must be accompanied by an adult at all times.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2726 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
小野 • couple • jp
10
ホテルライフを楽しめた
Pros:

全てに良かった

2026-05-29 • via Nuitee
J
Juuso • solo_traveller • fi
10
2026-05-29 • via Nuitee
M
MASARU • couple • jp
9
ほっとできた。
Pros:

ロケーションが大阪城公園の前で観光、ライブに最適、部屋からの景色、和洋の朝食ビュッフェも良かった。

Cons:

一泊だけだったので特に気になることはありません。

2026-05-29 • via Nuitee
M
Meikle • solo_traveller • ca
9
Pros:

Fantastic location 👏 steps from 2 subways and Osaka Castle. Staff was amazing. Food was fantastic

2026-05-28 • via Nuitee
B
Blazej • solo_traveller • pl
10
2026-05-28 • via Nuitee
M
Makino • couple • jp
10
2026-05-28 • via Nuitee
C
Craig • solo_traveller • us
10
Pros:

5stars

2026-05-27 • via Nuitee
K
Kimiko • family_with_children • jp
10
とても良かった
Pros:

夜　18階のラウンジの夜景🌃がとても素晴らしい
お天気が良かったので，最高でした。
お料理も美味しく頂きました。
有難うございました🙇‍♀️

2026-05-27 • via Nuitee
Y
YUKO • solo_traveller • jp
10
2026-05-27 • via Nuitee
小池 • solo_traveller • jp
8
2026-05-27 • via Nuitee
M
Midori • couple • jp
10
2026-05-27 • via Nuitee
M
Mira • couple • rs
1
Ne, ne, uzas od hotela, skupo za nista.
Pros:

Nista mi se nije dopalo. Klasicna rupcaga od hotela.

Cons:

Losa lokacija. Oko hotela nema nikakvog sadrzaja. Naplatili mi vecu cenu. Dislociran hotel. Neposredna blizina pruge-bucni vozovi.

2026-05-27 • via Nuitee
H
HAMADA • couple • jp
8
2026-05-27 • via Nuitee
N
Noboru • solo_traveller • jp
10
2026-05-27 • via Nuitee
J
Jayne • extended_group • au
8
Amazing castle view and great location.
Pros:

Location of property was great. Close to train stations and the castle view was amazing. Breakfast was fantastic: great options of Japanese and western style foods and staff very friendly. Bathrooms and rooms clean and tidy. Daily housekeeping and complementary water bottles.

Cons:

Non smoking level and room/hallways still had stale smoke smell which was not nice and very off putting.

2026-05-26 • via Nuitee
K
Kiyomi • solo_traveller • jp
7
2026-05-26 • via Nuitee
M
Martin • extended_group • ch
10
2026-05-26 • via Nuitee
C
Chung Kai • couple • tw
7
2026-05-26 • via Nuitee
L
Luc • couple • be
7
Cons:

Verouderde kamers en ligging hotel

2026-05-25 • via Nuitee
A
Adrian • couple • ch
9
2026-05-25 • via Nuitee