Hotel Maya Kuala Lumpur City Centre

Hotels
7.6 (2217 reviews)
138 Jalan Ampang , Kuala Lumpur , MY
+60 3-2711 8866

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Subpar dining options

Categories

Cleanliness
6.11
Multiple reviews indicate significant issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.58
Most reviews highlight generally friendly staff, though there are mentions of rude staff.
Location
9.62
Consistently praised as excellent due to its proximity to key attractions.
Room Quality
7.57
Rooms vary in quality; some are described as comfortable while others are dated and have issues.
Amenities
7.1
Amenities such as the pool and gym were mentioned as needing updates, impacting guest satisfaction.
Value for Money
7.56
Given the quality issues, some guests felt it didn't provide good value for money.
Food and Beverage
6.11
Reviews highlight poor breakfast quality, which negatively affected guest experiences.
Overall Experience
8.18
Mixed feedback overall; location is a major positive but many guests were disappointed with overall quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:19

Property Description

Central Location & Spectacular Views
Enjoy the convenience of being in the heart of Kuala Lumpur with stunning views of the iconic Petronas Twin Towers and Suria KLCC.

Relaxation & Dining
Unwind in the indoor swimming pool, dine at the on-site restaurant, or have a drink at the bar for a relaxing evening.

Convenience & Comfort
Stay connected with free WiFi throughout the property, and enjoy air-conditioned rooms with modern amenities like cable TV and a private safe.

Book now for an unforgettable stay at Hotel Maya in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the hotel may contact the cardholder for verification purposes.
Non-vaccinated guests are not permitted to check-in or enter the hotels premises as per guidelines by the Ministry of Health. However, if you have an exemption from the Ministry of Health in Malaysia, kindly provide the documentation to the hotel in advance, so that the hotel's management can verify this before check-in.

The pool is closed from 26/06/2025 to 17/07/2025. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 2217 reviews
Cleanliness: 6.11
Service: 8.58
Location: 9.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 7.56
Food and Beverage: 6.11
Overall Experience: 8.18
C
Cathryn • solo_traveller • au
10
Friendly staff extremely helpful great location
Pros:

Fantastic location walking distance to Petronas Towers and so many other excellent sights. Public transport accessible

2026-10-15 • via Nuitee
N
NARGIS JAHAN • family_with_children • gb
4
Not the greatest experience
Pros:

It was ok, noone really helped me to the room or showed me how to use the lifts, I was given a key and that was it. Didn't see noone, and day of departure just handed the key to staff. They said thank you and smiled. That was it. Didn't feel like anything special.

Cons:

No interaction or communication from staff at all throughout the stay. Soo much noise from the building site couldn't sleep.

2026-10-15 • via Nuitee
O
obidah • solo_traveller • sa
4
2026-10-15 • via Nuitee
T
Teemu • family_with_children • fi
9
Hyvällä paikalla kiva hotelli kohtuulliseen hintaan
Pros:

Ystävällinen henkilökunta ja hyvä sijainti

Cons:

Juomien saaminen ja maksaminen aulabaarista oli yllättävän monimutkaisen näköistä

2026-10-15 • via Nuitee
M
Miguel • couple • cl
10
3 días fantásticos en Kuala Lumpur
Pros:

Ubicación excelente

Cons:

No tenía buena vista

2026-10-12 • via Nuitee
S
Sang Hoon • solo_traveller • hk
1
2026-10-11 • via Nuitee
A
Avikar • solo_traveller • za
7
Good hotel
Pros:

Friendly service

Cons:

Housekeeping was tardy and needs more attention to detail. Do guests really have to ask for towels and tp!

2026-10-10 • via Nuitee
N
NIDZAR • solo_traveller • my
8
Pros:

Very confortable

2026-10-09 • via Nuitee
J
Jamaliah • solo_traveller • my
9
Pros:

Location near to KLCC

Cons:

Inconvenience to take drinking water outside the room

2026-10-08 • via Nuitee
R
Ragu • solo_traveller • my
5
Pros:

The room

Cons:

The hotel

2026-09-18 • via Nuitee
M
Meschini • couple • it
8
2026-09-16 • via Nuitee
M
Mohamed el mahdi • solo_traveller • dz
4
Cons:

J'ai payer le montant TTC avec taxes et taxes séjour. Mais l'hôtel a ajouter environ 30 euros deposite, et n'a pas restituer le montant au final. Et ils répondent pas aux messages sur la plateforme Booking

2026-09-16 • via Nuitee
N
Noor Azlan • extended_group • my
9
2026-09-16 • via Nuitee
A
AbdelKader • family_with_children • fr
10
C’etait vraiment top
Pros:

Son emplacement est magnifique

Cons:

Nothing

2026-09-14 • via Nuitee
S
Satoshi • extended_group • jp
8
素晴らしかった。
Pros:

ロケーションが良かった。ロビースタッフの対応が良かった。

2026-09-13 • via Nuitee
H
Hunter • solo_traveller • my
7
Pros:

Parking:5/5 Easy to park and the sign clear enough
Room:3/5 Ok for me but the bathtub have some issue
Breakfast buffet:A bit lackluster,but the omellete is quite good
Place:4/5 Strategic,less than 5 minutes to go to klcc.Will go here if have some event
Staff:5/5 The staff is friendly

Cons:

Facilities:Old but good enough for me.
Place:There is graveyard below but the location is good enough for me

2026-09-13 • via Nuitee
D
d/o Shanmugam • couple • sg
6
Staff made the stay good.
Pros:

The location and staff - very hospitable

Cons:

Have been going to this hospital for a very long time, however, now i feel the hotel has seen its better days.

2026-09-12 • via Nuitee
D
Doston • couple • uz
10
2026-09-11 • via Nuitee
M
Milan • extended_group • sk
9
2026-09-07 • via Nuitee
A
Ahmat Kochi • couple • td
10
J’ai passé un séjour magnifique
Pros:

L’accueil et la restauration

Cons:

J’ai tout aimé

2026-09-06 • via Nuitee