Quality Inn & Suites at Dollywood Lane

Hotels
•
Quality Inn
7.6 (966 reviews)
3756 Parkway , Pigeon Forge , US
+1 865-366-5691

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location / walkable to dining and attractions
Many guests reported clean rooms
Good breakfast with protein options
Friendly staff noted by several reviewers
Good value / attractive prices
Cons:
Front desk attitude and long check-in waits reported
Hard beds and lumpy/uncomfortable pillows
AC problems, mold on pillowcases reported in at least one stay
Strong cleaning smell reported in some rooms
Poor water pressure and occasional broken fixtures (door handle)

Categories

Cleanliness
6.2
Multiple guests noted stains, mold on pillowcases, strong cleaning-smell, and a bathtub that needed scrubbing; some rooms reported being clean but overall cleanliness is below expectation.
Service
6.8
Mixed reports: several mentions of friendly staff, but notable negative incidents at the front desk (poor attitude, long check-in waits and a reported privacy breach).
Location
9.3
Consistently praised—many guests cited an excellent, central location with lots to do and walkable dining/attractions.
Room Quality
6
Frequent complaints about hard mattresses and lumpy/uncomfortable pillows, AC issues, occasional broken fixtures (door handle), and poor water pressure in some rooms.
Amenities
6.8
Amenities mentioned include breakfast and a single elevator; some guests noted limited amenities (only one elevator, no in-room safe reported) and inconsistent water pressure.
Value for Money
8.3
Several guests mentioned good prices and refunds in problematic cases; overall perceived as good value given location and rates.
Food and Beverage
8.4
Breakfast received mostly positive comments (protein options, eggs/sausage), though a few found it subpar; overall food offerings are above average for the property.
Overall Experience
9
Overall sentiment is mixed but generally positive due to excellent location, clean rooms reported by many, good breakfast and value—however service and room-quality issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located just across from Dolly Parton's Stampede, the Quality Inn & Suites at Dollywood Lane offers easy access to popular attractions like Dollywood and the Great Smoky Mountains National Park.

Family-Friendly Amenities
Guests can enjoy a variety of amenities including a large heated outdoor pool, kiddie pool, hot tub, and splash pad. The free hot breakfast and proximity to restaurants make dining convenient for families.

Comfortable Accommodations
Each spacious guest room is equipped with modern conveniences like microwaves, refrigerators, and cable TV. Suites go a step further with fireplaces, whirlpool tubs, and queen sofa sleepers for added comfort.

Book your stay at the Quality Inn & Suites at Dollywood Lane for a convenient and comfortable experience in Pigeon Forge, TN.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 22, 2027
Swimming pool: Closed from Fri, Oct 1, 2027 until Sat, May 20, 2028
Swimming pool: Closed from Sun, Oct 1, 2028 until Sat, May 19, 2029
Hot tub/jacuzzi is closed from 2027-05-22 until 2026-10-01
Hot tub/jacuzzi is closed from 2028-05-20 until 2027-10-01
Hot tub/jacuzzi is closed from 2029-05-19 until 2028-10-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 966 reviews
Cleanliness: 6.2
Service: 6.8
Location: 9.3
Room Quality: 6
Amenities: 6.8
Value for Money: 8.3
Food and Beverage: 8.4
Overall Experience: 9
J
John • couple • us
5
Pros:

Breakfast was fine.

Cons:

Attitude at front desk!

2026-10-30 • via Nuitee
B
Bethany • family_with_children • us
1
It was a horrible experience.
Pros:

Nothing

Cons:

This place was horrible, ac didn’t work mold on the pillow cases and we tried to let them fix it all day because we called at 7 am that morning told them about it left for the whole day and when we came back, they told us they didn’t even get the maintenance come in. She barged in our door while I was getting my kids dress told us the AC is normal then when I found the pillow they tried to hide. They switched it to the other bed, she grabbed it and yanked the pillow case off so hard then throw the pillow back on the bed infront of my children after we were done so he made them give our money back.

2026-10-30 • via Nuitee
S
Sandra • couple • us
8
Pros:

It was good!

Cons:

Coffee.

2026-10-29 • via Nuitee
B
Ben • family_with_children • us
10
We will stay again!!
Pros:

We enjoyed everything, very nice location!

Cons:

No complaints

2026-10-29 • via Nuitee
M
Maple • family_with_children • us
7
Pros:

Good location for everything we wanted to see and do

Cons:

The bed was way to hard and the pillows were lumpy and hard

2026-10-28 • via Nuitee
S
Sara • family_with_children • us
5
2026-10-26 • via Nuitee
D
debra • family_with_children • us
8
Pros:

I like that the room was clean and the staff was very friendly

Cons:

Na

2026-10-26 • via Nuitee
G
Gary • couple • us
10
2026-10-25 • via Nuitee
C
Costa • couple • us
5
Smell was extremely strong!
Pros:

The location was great!

Cons:

The smell of the property! It smelled like there was way too much cleaning spray sprayed like they were trying to cover up something!

2026-10-25 • via Nuitee
P
Pitts • family_with_children • us
7
Pros:

Was no bed bugs was pretty clean

Cons:

They was hiring in the shower and the door handle come off and the bed was hard

2026-10-22 • via Nuitee
R
Robert • solo_traveller • us
9
2026-10-20 • via Nuitee
D
Dustin • couple • us
8
Our stay was good!
Pros:

Location was great, good and clean rooms.

2026-10-19 • via Nuitee
J
Johnikin • couple • us
10
We would stay again
Pros:

Friendly, clean, just right

2026-10-19 • via Nuitee
D
Darlene • couple • us
3
Not very comfortable!
Pros:

Location. It was clean

Cons:

No hot water. Shower curtain slowed the water to get all over the floor. Slippery!

2026-10-17 • via Nuitee
M
Mark • couple • us
9
2026-10-16 • via Nuitee
D
Daria • solo_traveller • ch
5
2026-10-15 • via Nuitee
F
Felisha • couple • us
10
2026-10-15 • via Nuitee
B
Bettina • couple • us
5
Wouldn’t choose this again
Pros:

The location

Cons:

Having to wait at check-in waiting for a worker to show up for more than 30 minutes - we looked all over and called out and it was past midnight after a long drive - we’re tired and ready for bed - the front desk worker finally came in from outside the hotel.

2026-10-14 • via Nuitee
F
Francisco • family_with_children • us
10
Pros:

Location! A lot to do and lot of places to eat within walking distance.

2026-10-14 • via Nuitee
M
Melody • extended_group • us
10
2026-10-12 • via Nuitee