Residence Inn by Marriott Cleveland Downtown

Hotels
•
Residence Inn
8.1 (688 reviews)
527 Prospect Avenue East , Cleveland , US
+1 216-443-9043

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Room maintenance issues
High parking costs
No room service

Categories

Cleanliness
7.98
Generally clean and beautiful, but some issues with room cleanliness and maintenance were noted.
Service
8.45
Staff were friendly and helpful, particularly the security staff.
Location
8.99
Perfect location for accessing attractions and events.
Room Quality
7.44
Room quality varied; several guests reported issues with appliances and overall disappointment in room setup.
Amenities
8.47
Kitchenette and good breakfast options available, enhancing the stay.
Value for Money
7.43
Mixed reviews on pricing; some found it high for the quality and services provided.
Food and Beverage
7.98
Breakfast offerings were generally good, though there were mentions of food temperature issues.
Overall Experience
8.05
Overall stay was satisfactory, with some major highlights and minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:12

Property Description

Central Location in Downtown Cleveland
Situated in the heart of downtown Cleveland, the Residence Inn is just a short stroll away from the vibrant Rocket Mortgage Arena.

Comfortable Suites with Full Kitchens
Each suite at the hotel is thoughtfully designed, boasting a spacious layout with a work desk, seating area, and a fully equipped kitchen including a refrigerator, stove, and dishwasher.

Convenient Amenities and Attractions
Guests can enjoy a complimentary buffet breakfast, access to a gym and business center, as well as nearby attractions like Cleveland State University, the Convention Center, and the iconic Rock and Roll Hall of Fame and Museum.

Book your stay at Residence Inn Cleveland now for a memorable experience in the heart of the city!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8.1
Based on 688 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.99
Room Quality: 7.44
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.05
W
Wassim • solo_traveller • us
5
Pros:

The Hotel was well located, close to the stadiums and to several restaurants and bars.

Cons:

If you are not lucky, you will get a room far from the main building. You will continously need to walk 5mn between the 2 areas.

2026-10-24 • via Nuitee
A
Alexander • solo_traveller • de
6
2026-10-21 • via Nuitee
K
Kevin • solo_traveller • us
7
Pros:

Have stayed here before and have been happy with our stay. Location is the big draw here. Staff has always been great.

Cons:

Observed a mouse crossing the floor in the kitchenette around 11 pm.

2026-10-15 • via Nuitee
M
maddalena • solo_traveller • us
10
Pros:

Location

Cons:

They ran out of alot off food for breakfast

2026-10-11 • via Nuitee
E
Emily • extended_group • us
8
Very comfortable very convenient
Pros:

Great location!

Cons:

Walking distance to the venue and valet parking

2026-09-12 • via Nuitee
M
maria berisa • solo_traveller • us
10
2026-09-12 • via Nuitee
M
Michelle • solo_traveller • us
7
Good location, poor service
Pros:

Great location!

Cons:

Tried to check in at 5p.m. Waited in a very long line to be told that our room wasn't ready. The employee took our number and promised to call when the room was ready. Never got a call. Went back at 9 p.m. and had to wait 10 minutes for an employee to even show up at the desk. Finality got to check in. Horrible service. There were 2 other employees that walked by and wouldn't even acknowledge us. Bery disappointed. We stayed here in June and had no problems.

2026-09-08 • via Nuitee
C
Cindi • solo_traveller • us
8
Cons:

A little rundown.
Carpet

2026-09-08 • via Nuitee
O
Olivia • couple • us
8
Enjoyed our stay and would book here again.
Pros:

Great location and nice sized, clean room. Staff was very friendly and helpful, even letting us check in a little early.

Cons:

There’s no fan in the bathroom, which I’ve never seen before in a hotel, but that minor thing was the only negative.

2026-09-05 • via Nuitee
N
Nicole • family_with_children • us
6
The stay was nice- breakfast was good
Pros:

The property is very close to both baseball field and rocket arena..

Cons:

The valet was very unorganized- waited a very long time for someone to help us, even after being checked in. Also the pull out couch had blood stains in the mattress(could use a new one)

2026-09-01 • via Nuitee
N
Neville • solo_traveller • ca
5
Pros:

The room was so far away,and my wife have a foot problem

Cons:

The reception

2026-08-27 • via Nuitee
C
Carol • solo_traveller • us
3
2026-08-21 • via Nuitee
B
Bryanna • extended_group • us
5
2026-08-20 • via Nuitee
J
Jassen • solo_traveller • us
10
Pros:

Large room and appliances. Location was close to bars, restaurants and attractions. Good brakfest and friendly staff.

2026-08-20 • via Nuitee
3
372grh • Family
10
Great Valet
Pros:

PMC Valet were great. Tranice and Eric were cool.

2026-08-19 • via Tripadvisor
C
C6372KUseanh • Business
10
Great Service
Pros:

Erik is the best. Took care of me like a pro.

2026-08-19 • via Tripadvisor
M
mikegC1774WK • Solo travel
10
Great
Pros:

Traneice very patient and helpful, I couldn't do without her

2026-08-17 • via Tripadvisor
V
Voyage27312742143 • Friends getaway
10
Sensational
Pros:

Great service from Erik and angel

2026-08-15 • via Tripadvisor
P
Pathfinder360666 • Family
10
Great experience!
Pros:

Great service and personable staff.

2026-08-15 • via Tripadvisor
8
894westonm • Couples
10
Great experience
Pros:

Great location, friendly valet, good service

2026-08-15 • via Tripadvisor