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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Private parking
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Grocery deliveries
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Wheelchair accessible
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Snack bar
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ATM/cash machine on site
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Toilet with grab rails
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Kid-friendly buffet
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Higher level toilet
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Wine/champagne
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Key access
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Central Location in Downtown Cleveland
Situated in the heart of downtown Cleveland, the Residence Inn is just a short stroll away from the vibrant Rocket Mortgage Arena.
Comfortable Suites with Full Kitchens
Each suite at the hotel is thoughtfully designed, boasting a spacious layout with a work desk, seating area, and a fully equipped kitchen including a refrigerator, stove, and dishwasher.
Convenient Amenities and Attractions
Guests can enjoy a complimentary buffet breakfast, access to a gym and business center, as well as nearby attractions like Cleveland State University, the Convention Center, and the iconic Rock and Roll Hall of Fame and Museum.
Book your stay at Residence Inn Cleveland now for a memorable experience in the heart of the city!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Great location!
Walking distance to the venue and valet parking
A little rundown.
Carpet
Great location!
Tried to check in at 5p.m. Waited in a very long line to be told that our room wasn't ready. The employee took our number and promised to call when the room was ready. Never got a call. Went back at 9 p.m. and had to wait 10 minutes for an employee to even show up at the desk. Finality got to check in. Horrible service. There were 2 other employees that walked by and wouldn't even acknowledge us. Bery disappointed. We stayed here in June and had no problems.
Great location and nice sized, clean room. Staff was very friendly and helpful, even letting us check in a little early.
There’s no fan in the bathroom, which I’ve never seen before in a hotel, but that minor thing was the only negative.
The property is very close to both baseball field and rocket arena..
The valet was very unorganized- waited a very long time for someone to help us, even after being checked in. Also the pull out couch had blood stains in the mattress(could use a new one)
The room was so far away,and my wife have a foot problem
The reception
Large room and appliances. Location was close to bars, restaurants and attractions. Good brakfest and friendly staff.
PMC Valet were great. Tranice and Eric were cool.
Erik is the best. Took care of me like a pro.
Traneice very patient and helpful, I couldn't do without her
Great service from Erik and angel
Great service and personable staff.
Great location, friendly valet, good service
The building has lots of character and uniqueness. We loved that! One minor disappointment- we thought the kitchenette would have an oven, but we made do without it. The room size was great and very comfortable. Access to Progressive Field was amazing! The walk to Rock n Roll museum was very easy, too.
As mentioned above, just the lack of an oven.
The room was nice minus the pull out couch.
I dont even know where to begin. Coming in town for a concert. Requested a 3pm check in. No response. No big deal. We arrived shortly before 3p the vallet parking was a disaster. The kid at the podium clearly was not trained as he had no idea what was going on. We went to check in and was told the room was not ready(again not the biggest deal as check in wasn't until 4p. I asked id it would be ok to have vallet park our vehicle and was told yes by what seemed to be an extremely annoyed receptionist. Went back out and advised the parking attendant that we were told it would be able to park ahead. He seemed confused but did start to ask our name, room number ect. I advised him that we have not been told our room number and he stated that would not be a problem. We gave him our phone number as requested and he texted us the parking info. He told us that when we would need to get the vehicle again to just use that platform sent via text. We asked if we should take our bags and he advised us to indeed take them which we did. We were told to leave the car on and they would be driving it to the basement area were the vehicles were kept. The lobby had several people waiting who all looked annoyed. We waited with our belongings for another 20 mins or so and noticed the car hadn't been moved and was just left running in front of the hotel. Went back out and asked another attendant who had appeared if he could assist in which he did ( and was very helpful). Once our car was taking to the basement garage we went back in and asked approximately how much longer it was going to take for the room to get ready and was told that we were on the list and there was 1 guest ahead of us and then our room would be ready. Once ready we would receive a phone call. Normally I wouldnt care but we were in town for the concert so wanted to get ready and leave. As we continued to wait, we eventually started to get ready in the hotel bathroom were we noticed others were doing the same.
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