Residence Inn by Marriott Cleveland Downtown

Hotels
•
Residence Inn
8.1 (649 reviews)
527 Prospect Avenue East , Cleveland , us
+1 216-443-9043

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Room maintenance issues
High parking costs
No room service

Categories

Cleanliness
7.98
Generally clean and beautiful, but some issues with room cleanliness and maintenance were noted.
Service
8.45
Staff were friendly and helpful, particularly the security staff.
Location
8.99
Perfect location for accessing attractions and events.
Room Quality
7.44
Room quality varied; several guests reported issues with appliances and overall disappointment in room setup.
Amenities
8.47
Kitchenette and good breakfast options available, enhancing the stay.
Value for Money
7.43
Mixed reviews on pricing; some found it high for the quality and services provided.
Food and Beverage
7.98
Breakfast offerings were generally good, though there were mentions of food temperature issues.
Overall Experience
8.05
Overall stay was satisfactory, with some major highlights and minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:12

Property Description

Central Location in Downtown Cleveland
Situated in the heart of downtown Cleveland, the Residence Inn is just a short stroll away from the vibrant Rocket Mortgage Arena.

Comfortable Suites with Full Kitchens
Each suite at the hotel is thoughtfully designed, boasting a spacious layout with a work desk, seating area, and a fully equipped kitchen including a refrigerator, stove, and dishwasher.

Convenient Amenities and Attractions
Guests can enjoy a complimentary buffet breakfast, access to a gym and business center, as well as nearby attractions like Cleveland State University, the Convention Center, and the iconic Rock and Roll Hall of Fame and Museum.

Book your stay at Residence Inn Cleveland now for a memorable experience in the heart of the city!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

8.1
Based on 649 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.99
Room Quality: 7.44
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.05
M
melissawX5024ZI • Family
10
Lovely place to stay for first visit to the city
Pros:

The location is super convenient to downtown attractions. Upon arrival, the parking attendants were quick to grab our bags and assist with parking. The rooms are clean and spacious. The complimentary breakfast was well stocked. The architecture of the building is also very cool which is a nice bonus. And, the price is reasonable given the location.

2026-08-01 • via Tripadvisor
2
226keirraa • Family
10
Customer service
Pros:

Traneice was great valet , fast and efficient also the ONLY person who greeted me

2026-07-31 • via Tripadvisor
D
daverB3056WQ • Family
10
Exceptional service
Pros:

Traneice is fantastic. My son forgot his his glove for the game and she went down to our car and got it for him.

2026-07-31 • via Tripadvisor
S
Sightsee50219651323 • Family
8
Friendly valet service
Pros:

A bit pricey but all are helpful and friendly.

2026-07-31 • via Tripadvisor
J
Jamie • couple • ca
8
2026-07-25 • via Nuitee
P
Philip • couple • us
10
2026-07-22 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

This Hotel is in the ideal location. Close to Progressive Field, Restaurants, and Bars. All within a block or two.

Cons:

Little Pricey .Don't get me wrong, we liked our room, but not everyone can afford those prices.

2026-07-20 • via Nuitee
R
robert • couple • us
8
Pros:

203 long walk but nicely decorated. no view big room valet were prompt and courtoue'as was all staff wew met. enjoyed breakfast. will stay again when attending an event dowtown

2026-07-20 • via Nuitee
G
Greg • solo_traveller • us
7
2026-07-18 • via Nuitee
O
O9467CMsimonr • Business
6
Needs help
Pros:

While the staff are very pleasant the hotel is in dire need of some updating and repairs. All four of the cardiovascular machines in the gym did not work , there was peeling paint in the corner of the bathroom, a leaking faucet in the bathroom and the breakfast was very unappealing.. The TV had a blue hue to it that could not be fixed.

2026-07-17 • via Tripadvisor
K
Kel • solo_traveller • us
9
2026-07-12 • via Nuitee
C
Carlos • couple • us
10
IT WAS GREAT.
Pros:

i LOVE THE ROOM , AND THE WALK TO THE ROOM WITH THE SHOPS BELOW.

2026-07-10 • via Nuitee
L
Laras • couple • us
9
2026-07-10 • via Nuitee
C
Chadd • couple • us
9
2026-07-10 • via Nuitee
T
Thomas • couple • us
9
Pros:

Close to attractions.

Cons:

The fact that the other booking was the only reason we stayed here. The other place was closed for renovations. We had to book another hotel.

2026-07-09 • via Nuitee
I
I244UJmiker • Family
10
Excellent
Pros:

Uriah was awesome! Great seevice!

2026-07-01 • via Tripadvisor
L
Lori • couple • us
9
2026-06-30 • via Nuitee
L
Lorraine • family_with_children • us
10
Short stay for a concert but would gladly stay again.
Pros:

Front desk staff were terrific, very friendly and helpful! Walking distance to everything!

Cons:

We liked everything..

2026-06-29 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Very close to bars, restaurants, and entertainment.

Cons:

Parking was not explained very well. We ended up Parking at the casino.

2026-06-28 • via Nuitee
D
davideP5413UN • Family
10
Great valet and hotel
Pros:

Easy check in and great valet experience

2026-06-27 • via Tripadvisor