The Ritz-Carlton, New Orleans

I highly commend the housekeeping staff for making our stay truly memorable. We deeply appreciated the special decorations for our anniversary and the kind gift left for us. The towel swans and the heart made of rose petals on the bed were beautifully done and over the top!
Additionally, I thoroughly enjoyed the fitness facility. The gym layout features three distinct rooms to choose from—a stationary bike room, a treadmill room, and a free weights area—which allowed me to get in some great workouts during my stay.
Area for Improvement: Elevator Courtesy
One notable concern I had during our stay was the lack of courtesy from the porters and handymen regarding elevator etiquette. On multiple occasions, as soon as the elevator doors opened, a staff member would try to rush in before letting guests exit. There is no need for such a rush; I sincerely hope the property can remind the team to always let guests step out of the elevator completely before attempting to board.

Its location

Es war einer besten Hotel-Aufenthalte aller Zeiten. So stellen wir uns einen Aufenthalt vor. Wir würden das Hotel stets wieder buchen und können es ohne eine Einschränkung empfehlen. Es bedarf eigentlich keiner Worte, aber die Freundlichkeit und Hilfsbereitschaft der Mitarbeiter muss hier doch erwähnt werden.

Loved everything
Check in staff 100/10
Beds super comfy. I slept like a baby. I received a mini box of very decadent chocolates too for my birthday which was a lovely touch

First, I want to say that RICO, the doorman, is fantastic! He is so welcoming, friendly and a wealth of New Orleans knowledge. That man is a gift.

The hotel has some great charm and service overall, but could use some newer rugs and furniture as they looked old vs charming.

The site is an exceptional property. The staff aims to please visitors. Lady Cora has personality plus that extends to the property's staff. In addition, the ambiance is top notch.

My wife and I just returned from New Orleans and The Roosevelt Hotel made it a great experience. Everyone from Tyra at the front desk to Jake in the Fountain Restaurant were friendly and extremely helpful. The hotel was very clean and as others have said the rooms are spacious. A wonderful hotel stay.

M Bistro, we dined with Oretha, service was amazing she gave us excellent service. A wealth of knowledge and very sweet.

Our family stayed three nights at The Ritz-Carlton, New Orleans and it was the perfect home base for exploring the city. The location on Canal Street made it easy to walk to most of the areas you’d actually want to experience in New Orleans, while still feeling like a refined retreat away from the nonstop Bourbon Street energy.

One of the biggest surprises was how conveniently located the hotel was to entertainment. Saenger Theatre is just about a block away and regularly hosts major touring acts, concerts, and Broadway musicals, which added another layer to the trip.

The valet process was also incredibly smooth and efficient. Whether we were heading out for nearby bayou excursions or driving to parts of the city better reached by car, getting in and out was easy and stress-free — something that really matters in a busy city like New Orleans.

A major highlight of the stay was the Jeremy Davenport Lounge. The atmosphere was exquisite and felt exactly like what you hope for in a luxury New Orleans hotel experience. Jeremy Davenport’s performances completely filled the lounge with energy and elegance, making it one of our favorite nightly stops during the trip.

Another underrated perk was the back exit of the hotel leading you directly toward some fantastic local food options. If you’re craving a po’boy, you won’t have to go far.

And then there were the afternoon beignets near the check-in counter — absolutely worth the line every single time. We found ourselves timing our afternoons around them by the end of the stay.

The Ritz-Carlton New Orleans delivered the perfect balance of luxury, convenience, live music, and authentic New Orleans charm. We would absolutely stay here again.

This is a beautiful hotel can’t recommend it enough, the staff are amazing, nice coffee machine in the room there was bottles of water put in the room twice a day loved every minute of our stay here

Good breakfast but a bit expensive. And eggs available only by waiting on a long line for custom omelettes

Location and concierge

Antiguidades e localização

The club room ameneties were great.

The hotel was nice, but not the upper level experience we were expecting.

The property itself has some beautiful aspects, but needs some TLC.
• The name on the very front of their marquee entrance is peeling off.
• The furniture in the restaurant and bars are very worn, the veneer is coming off in serval places and as they don’t use table cloths during breakfast you can really see the groves, cuts, and marks.
• The brass panel in at least one of the elevator doesn’t close properly so hangs open a bit, and the wood in the elevator was worn in several places.

Service is a mixed bag.
• While checking in the folks next to us got a rundown of all their perks due to the card they were using, but although using the same card we didn’t and had to ask which he apologized for. Obviously not terrible, but not a good start to our stay especially when every other hotel we’ve been to always brings it up.
• The lady running the tea service in the Davenport room was great, however, I couldn’t recommend it. The tea was delivered 20 minutes into the 90 minute experience so I assumed it had been seeping and full of flavor but it wasn’t and the guy who delivered it just poured it into our cups and it was absolutely tasteless. It was another 15 minutes before the food arrived and tried the tea and even then it was just OK. Luckily there was champagne!
• The Davenport room is also their bar area and the tea service isn’t separated at all so folks are constant walking by on their phones, flipflops, cutoff shorts, baseball hats, and flopping down at any available space. It’s certainly not the image they present on their website as an elegant catered experience. A few panels separating the space and a sign indicating this area is for tea service would have been welcome.
• They allow their black SUVs to double park in the lane outside the hotel requiring taxis and car shares to maneuver to the curb. Since the SUVs are stopped in a traffic lane folks driving are understandably upset, horns are constantly blaring, we saw one taxi driver get out and almost get into a fist fight over this and the folks in the SUVs and doormen just ignore it. Not the classy entrance to the Ritz one might expect.
• Breakfast was usually very nice and the gentleman making the omelets was great, however, Saturday they seemed very overwhelmed. Eggs took a while to come out the kitchen (should have just stuck with the omelets) and my husband was done with his two plates well before I received mine. I also had to ask for cream twice as the server forgot and had to ask for refills. Other days there were no issues and things ran smoothly.
• For the most part enjoyed the food, especially dinner where the gumbo stood out. Our last night we just wanted a little snack so ordered room service but the chicken strips they delivered were some of the worst I’ve tasted. I know we’re talking chicken strips here but this is the Ritz and I would expect better than some cheap mass produced frozen rubbish. I’ve worked in several restaurants and know there are much better products out there, even if they are frozen.

We were hoping for more from our first stay at the Ritz, especially given their reputation, but have heard from folks this particular property isn’t indicative of the others.