The Ritz-Carlton, New Orleans

Terrible service at the bar! Very disappointing for a brand I used to work for and loved! I mean how can you have a rude bartender in New Orleans? On the positive, waiter was wonderful.

One of the reasons people choose The Ritz-Carlton is the expectation that, when something goes wrong, the staff will handle it with professionalism and urgency. Unfortunately, that wasn’t my experience.

Less than an hour after checking out, I realized I had left a tumbler containing refrigerated medication in the refrigerator of my room. I called immediately, explained the situation, and stressed that the medication needed to stay cold. The associate took down all of my information and assured me someone would check the room and call me back within a few minutes.

That call never came.

Rather than waiting, I drove back to the hotel myself. I was simply told that nothing had been located, with no indication that anyone had seriously investigated or attempted to resolve the situation. Given how quickly I reported it after checkout, it’s difficult to believe that a tumbler sitting in a refrigerator could simply disappear.

What frustrates me most isn’t that I accidentally left something behind—that was my mistake. It’s that the hotel failed at every step afterward. There was no sense of urgency despite the item containing medication, no follow-up despite a promised callback, and no effort to reassure me that anyone had thoroughly searched the room.

This is exactly the type of situation where a luxury hotel has the opportunity to demonstrate exceptional service. Instead, I experienced poor communication, little accountability, and complete indifference.

I’ve always associated The Ritz-Carlton with meticulous attention to detail and guest care. Sadly, this experience didn’t come close to living up to that reputation.

A very comfortable and enjoyable stay at the Ritz New Orleans. The meeting facilities were great, the room was clean, very comfortable and quiet. You really can’t beat the location. The staff was helpful and did everything to ensure it was an enjoyable stay. Conference rooms were just as expected for The Ritz Carlton. I stayed for a few days and everything was delightful.

el confort de la habitación, el servicio del restaurante y en especial el desayuno y la ubicación

Pouvoir prendre une chambre à 23:00 en last minute .
La qualité du service
Le calme
La chambre confortable , bien pensée et bien décorée
Le café le matin à la réception
La salle de sport bien équipée

I highly commend the housekeeping staff for making our stay truly memorable. We deeply appreciated the special decorations for our anniversary and the kind gift left for us. The towel swans and the heart made of rose petals on the bed were beautifully done and over the top!
Additionally, I thoroughly enjoyed the fitness facility. The gym layout features three distinct rooms to choose from—a stationary bike room, a treadmill room, and a free weights area—which allowed me to get in some great workouts during my stay.
Area for Improvement: Elevator Courtesy
One notable concern I had during our stay was the lack of courtesy from the porters and handymen regarding elevator etiquette. On multiple occasions, as soon as the elevator doors opened, a staff member would try to rush in before letting guests exit. There is no need for such a rush; I sincerely hope the property can remind the team to always let guests step out of the elevator completely before attempting to board.

Its location

Es war einer besten Hotel-Aufenthalte aller Zeiten. So stellen wir uns einen Aufenthalt vor. Wir würden das Hotel stets wieder buchen und können es ohne eine Einschränkung empfehlen. Es bedarf eigentlich keiner Worte, aber die Freundlichkeit und Hilfsbereitschaft der Mitarbeiter muss hier doch erwähnt werden.

Loved everything
Check in staff 100/10
Beds super comfy. I slept like a baby. I received a mini box of very decadent chocolates too for my birthday which was a lovely touch

First, I want to say that RICO, the doorman, is fantastic! He is so welcoming, friendly and a wealth of New Orleans knowledge. That man is a gift.

The hotel has some great charm and service overall, but could use some newer rugs and furniture as they looked old vs charming.

The site is an exceptional property. The staff aims to please visitors. Lady Cora has personality plus that extends to the property's staff. In addition, the ambiance is top notch.

My wife and I just returned from New Orleans and The Roosevelt Hotel made it a great experience. Everyone from Tyra at the front desk to Jake in the Fountain Restaurant were friendly and extremely helpful. The hotel was very clean and as others have said the rooms are spacious. A wonderful hotel stay.

M Bistro, we dined with Oretha, service was amazing she gave us excellent service. A wealth of knowledge and very sweet.

Our family stayed three nights at The Ritz-Carlton, New Orleans and it was the perfect home base for exploring the city. The location on Canal Street made it easy to walk to most of the areas you’d actually want to experience in New Orleans, while still feeling like a refined retreat away from the nonstop Bourbon Street energy.

One of the biggest surprises was how conveniently located the hotel was to entertainment. Saenger Theatre is just about a block away and regularly hosts major touring acts, concerts, and Broadway musicals, which added another layer to the trip.

The valet process was also incredibly smooth and efficient. Whether we were heading out for nearby bayou excursions or driving to parts of the city better reached by car, getting in and out was easy and stress-free — something that really matters in a busy city like New Orleans.

A major highlight of the stay was the Jeremy Davenport Lounge. The atmosphere was exquisite and felt exactly like what you hope for in a luxury New Orleans hotel experience. Jeremy Davenport’s performances completely filled the lounge with energy and elegance, making it one of our favorite nightly stops during the trip.

Another underrated perk was the back exit of the hotel leading you directly toward some fantastic local food options. If you’re craving a po’boy, you won’t have to go far.

And then there were the afternoon beignets near the check-in counter — absolutely worth the line every single time. We found ourselves timing our afternoons around them by the end of the stay.

The Ritz-Carlton New Orleans delivered the perfect balance of luxury, convenience, live music, and authentic New Orleans charm. We would absolutely stay here again.