Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good amenities
Cons:
Hidden charges
Cleanliness issues
Service responsiveness

Categories

Cleanliness
7.66
Some cleanliness issues reported, including dirty dishes and bathroom leakage.
Service
8.63
Overall friendly service, though there were some issues with staff responsiveness.
Location
9.17
Amazing views and a great location near attractions.
Room Quality
8.12
Rooms are generally spacious and comfortable, though not always meeting requests.
Amenities
8.65
Good amenities including the waterpark and sauna.
Value for Money
7.61
Concerns over hidden charges and additional fees.
Food and Beverage
7.16
Breakfast quality was deemed okay, but issues with cleanliness were noted.
Overall Experience
8.63
Enjoyable stay, with a beautiful view despite some service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:37

Property Description

Luxurious Accommodations with Spectacular Views

Unmatched Dining and Shopping Experience

Convenient Amenities and Services for a Seamless Stay

Experience breathtaking views of Niagara Falls from each room at Sheraton Fallsview Hotel. Indulge in exquisite dining options at Fallsview Restaurant and enjoy a shopping spree without leaving the hotel premises. Unwind with spa treatments and take advantage of 24-hour concierge services. With a prime location near Clifton Hill and top attractions, your perfect Niagara Falls getaway awaits at Sheraton Fallsview Hotel. Book now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the mandatory resort fee includes WiFi, unlimited calls to Canada, admission to Fallsview Rooftop Pool & Bar (seasonal), Beer tasting for 2 at Niagara Brewing Company and tasting for 2 at Niagara Distillery, 2 Bottles of Water, discounts at several retail shops.

Local Fees and Taxes includes the Municipal Accommodations Tax.In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Mon, Oct 12, 2026 until Thu, May 13, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

8.2
Based on 6642 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 7.16
Overall Experience: 8.63
G
Georgeta • couple • us
9
2026-11-07 • via Nuitee
K
Karl • solo_traveller • at
7
2026-11-07 • via Nuitee
V
Vanessa • family_with_children • us
10
2026-11-07 • via Nuitee
A
Anthony • couple • us
10
2026-11-07 • via Nuitee
I
Ilya • family_with_children • au
7
Great location and facility. Customer facing staff need upskilling and customer service training.
Pros:

Magnificent views of the falls from the premium room. Clean and maintained room and bathroom. We enjoyed our stay.

Cons:

Serious issues with staff and customer service. Parking attendants literally yelled at me for stopping to drop off my family. The first person you see at the restaurant is a pensioner nanny, who acts as mother superior. Demeanour, the questioning, directive language will remind you of your school principal, if you had a bad one. Not “you can sit here”, but “this will be your seat. You will sit here” and all in that manners.

2026-11-07 • via Nuitee
M
Mark • couple • ca
6
Room was nice ,buffet was terrible
Pros:

View was nice,just expensive

Cons:

The buffet was terrible,way over priced for what is offered,no variety of meat to speak of,the food was Luke warm at best.if you compare it to a mandarin,four could eat at the mandarin for what we were charged,and the quality and variety,there is no comparison

2026-11-06 • via Nuitee
A
Adele • extended_group • il
9
מיקום מעולה, מלון ברמה.
Pros:

מיקום מושלם. נוף מדהים. ניקיון ושירות מעולים. סטארבקס בלובי.

Cons:

אין חניה. יש חניה לא קרובה והיא לא זולה.
מיטת ספה לא הכי נוחה ונפתחה לא בקלות.

2026-11-06 • via Nuitee
J
JING • family_with_children • ca
7
2026-11-05 • via Nuitee
U
Uwe • couple • de
10
Gerne wieder.
Pros:

Sehr freundliches, hilfsbereites Personal. Sehr schönes Zimmer. Sehr gutes Frühstück.

Cons:

Frühstückspreis war ambitioniert.

2026-11-05 • via Nuitee
C
Christadene • couple • jm
8
2026-11-04 • via Nuitee
A
Albarran • family_with_children • ca
9
2026-11-04 • via Nuitee
R
Reggiel • family_with_children • ca
10
Good.
Pros:

Near to cliffton hill / stores

Cons:

there's lady bugs inside our room

2026-11-04 • via Nuitee
L
Lana • family_with_children • us
8
2026-11-03 • via Nuitee
I
Idis • family_with_children • pa
10
Niagara Falls view
Pros:

Hermosas vistas a las cataratas, ubicación espectacular, habitación amplia y cómoda, el hotel es muy lindo y las vistas desde el restaurante muy lindas, el desayuno buffet (no incluido) tiene una excelente relación calidad precio

2026-11-03 • via Nuitee
L
Lee • family_with_children • gb
10
2026-11-03 • via Nuitee
S
Santi • family_with_children • it
6
Breve,carino,ma la receptionist da CANCELLARE!!
Pros:

Posizione e camere ampie

Cons:

Il
Personale
La ragazza al nostro arrivo,scoglionata,scorbutica,incazzata
Come fate a tenere persone così??

2026-11-03 • via Nuitee
A
ALEJANDRO • family_with_children • ar
10
Pros:

La vista de la habitacion

2026-11-02 • via Nuitee
C
Christine Joy • family_with_children • de
1
Pros:

Location

Cons:

The elevator so sloww! The ambiance of the Hotel seems like in a 2 star Hotel, too much extra charges and until now I don’t know where is my deposit. Staffs are Rude.

2026-11-02 • via Nuitee
D
David • couple • us
10
2026-11-02 • via Nuitee
A
Alison • family_with_children • gb
8
Pros:

The views were exceptional from the roof top bar and restaurant

Cons:

It was a little tired. Could do with a refresh.

2026-11-02 • via Nuitee