SOL by Meliá Pelícanos Ocas

The hotel was lovely, very close to everything, pool area very nice & very clean.

The staff were very nice and friendly.

Ubicación

Absolutely fine 🙂

Lovely staff good location

Perfect location. The room was clean.

It was clean

Breakfast was in parts cold
Room air con not working blows cold
Location good

Staff very friendley . Room was kept clean. Food was avarage.

On arrival I appreciate we were here at 2 o clock. Check in isn’t until 4. Absolutely no movement on a room to just get changed. Bags left in luggage room that we JUST managed to squeeze the luggage in.

On check in room was clean.
Beds made and fresh towels everyday. No floor sweeps. Or bathroom cleans. Just the basics towels and beds.

Lifeguards - miserable. Simply barely even allowed to move round the poolside without the whistle been blown.
Birds… - bird poo - floors DISGUSTING!
Queue at the bar always - 1 or 2 members of staff.

B&B only - was ok for the rating of the hotel.

Staff at reception R U D E ! - upon check out unhelpful.

I’ve stayed here twice before, 3rd time now and won’t be back.
That many trees round the pool and shades, you also miss half the sun most of the day.

Staff just want you in and out. Not a smile seen in the 6 days I’ve been here.

Stayed at Sol Pelicanos recently and unfortunately would not return. The hotel was extremely noisy at all hours and the walls in the rooms were paper thin — we could hear the TV and conversations from next door constantly.

The food was very disappointing with poor variety and repetitive options every day. The pool was absolutely freezing so nobody really wanted to use it. Our room was also in poor condition with holes in the walls and it clearly had not been cleaned properly as the bedside tables were covered in dust when we arrived.

The lifts were a complete nightmare, always packed or taking forever, so we ended up using the stairs most of the holiday. Entertainment in the evenings was also poor and not very enjoyable.

The only positives were the location, which is very convenient, and the snack bar which was decent if you are staying all inclusive. Overall though, definitely not the standard we expected.

Carlos security was the best. He looked after us so much. George behind the bar was the best bar man ever too. We’ll be back. Thanks guys for making our holiday xxx

17 of us travelled to Benidorm for a family members 70th birthday. It is important to know that the hotel is split into two halves that surround the pool areas. In the Ocas part, the rooms are updated, nice furnishing, clean and fresh rooms, balconies have glass screens and are very much more modern than a great deal of the hotels in the local area. on arrival, 15 of our party went into the Ocas, my wife and i were in the Pelicanos end. These rooms have none of the above!

Our room was old, the walls were patched up and different coloured paint used to cover up marks, the floors were tired, the balcony was dirty and the door on to the balcony was broken. some of the lights worked and some did not.

The bathroom was really old and dated, ceiling was metal plates and they were mucky and rusty, the sink and shower were dated and looked like they needed doing again, the floor was filthy and the door didnt shut properly.

In Pelicanos, the dining room was in good decor with a modern feel however, the staff stood around talking whilst guest were actively looking for a clean table, (we had to ask them on two occasions to clear a table for us). The food is ok, nothing special but again, the clearing of plates was slow.

the lifts in Pelicanos were slow, and on several occasions, nobody knew what was happening with them, who was where etc.

you cannot go from one part of the hotel to the other, and the night security is awful.
We also asked at reception why we werent placed with our party and couldnt get a straight answer, the receptionist just said, it is unlucky!!
never again will i book this hotel

Dreadful hotel rooms are basic and have seen better days- cleaning left a lot to be desired. Breakfast was half decent but overcooked. Pool closes really early 6pm no pool towels and drinks from the pool bar aren’t great

The door on way out