Sercotel Arenal Bilbao

Hotels
8.8 (4517 reviews)
Los Fueros, 2 , Bilbao , es

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Noise from outside
Limited parking
Small room sizes

Categories

Cleanliness
8.76
General consensus indicates the hotel was clean with mentions of good hygiene.
Service
9.23
Guests appreciated the helpful and friendly staff, contributing positively to service sentiment.
Location
9.27
The location received consistent praise across multiple reviews for being central and convenient.
Room Quality
8.22
Mixed reviews regarding room quality, with some mentioning noise and small sizes.
Amenities
8.75
General sentiment indicates good amenities, but some complain about specific issues like parking.
Value for Money
8.71
Overall good value expressed, though some mention room size as a limitation.
Food and Beverage
8.76
Positive remarks about breakfast and overall food quality.
Overall Experience
8.73
Most guests had a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Prime Location in Bilbao City Centre
Located just steps away from major attractions such as Arriaga Theatre, Catedral de Santiago, and Casco Viejo Metro Station, Sercotel Arenal Bilbao offers a convenient stay in the heart of Bilbao.

Comfortable Rooms with Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, Smart TVs, and minibars, ensuring a comfortable and relaxing stay at the 3-star Sercotel Arenal Bilbao.

Delicious Buffet Breakfast and Nearby Attractions
Start your day right with a delicious buffet breakfast and explore nearby attractions like Funicular de Artxanda, Bilbao Fine Arts Museum, and Guggenheim Museum Bilbao during your stay at Sercotel Arenal Bilbao.

Book now for an unforgettable experience at Sercotel Arenal Bilbao!

Important information:

The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Location

Guest Reviews

8.8
Based on 4517 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
V
Viola solo_traveller de
10
2026-08-29 via Nuitee
A
Andrea couple it
8
2026-08-29 via Nuitee
J
Jacinta solo_traveller ie
10
Lovely Bilboa
Pros:

View from the room

Cons:

Loved everything will be back

2026-08-29 via Nuitee
R
Rocio solo_traveller es
8
2026-08-29 via Nuitee
A
Alessandro extended_group it
8
Hotel con ottimo rapporto prezzo/qualita
Pros:

Posizione al centro della città

Cons:

Nulla a parte il fatto che durante le feste della settimana grande diventa praticamente irragiungibile con l’auto

2026-08-29 via Nuitee
C
Craeye solo_traveller be
9
Pros:

Vriendelijk, ruime kamers, zeer net. Goed ontbijt met lokale produkten.
Uitstekend gelegen.

Cons:

Niets

2026-08-28 via Nuitee
A
Arslan solo_traveller tr
10
Pros:

Çok temiz bir oteldi her şey düşünülmüştü. Valizlerimizi de kilitli bir dolaba koydular rahatça gezdik. Her şey için teşekkürler.

Cons:

Festivalden dolayı çok ses geldi odaya fakat daha önce otel tarafından uyarılmıştık

2026-08-28 via Nuitee
E
EmaZen couple it
8
Buono ma si può migliorare
Pros:

La posizione centrale, è pulito. Abbiamo apprezzato di essere stati informati in anticipo, al momento della prenotazione, che i festeggiamenti per Aste Nagusia avrebbero disturbato il nostro sonno, dandoci la possibilità di annullare il soggiorno.

Cons:

L'aria condizionata, elencata nei servizi disponibili, era malfunzionante, praticamente inesistente. Per noi invece era fondamentale visto che per i sopracitati festeggiamenti, non si poteva tenere la finestra aperta.

2026-08-28 via Nuitee
M
Maria couple ro
10
2026-08-28 via Nuitee
M
Mitch couple au
10
Wow
Pros:

WOW

2026-08-27 via Nuitee
C
caseyluna Friends getaway Cambridge, Massachusetts
10
Centrally located nice/clean/quiet hotel with good sleep play yard for my 3-year-old
Pros:

My almost 3-year-old son and I had a wonderful experience at this hotel. We stayed on the 2nd floor in a street-facing room (with nice views over a busy but not noisy intersection, wonderful for a truck and bus and tram-obsessed toddler) and with his white noise machine we were not bothered by any street noise at all (though there was really only some on Friday/Saturday night). Curtains were blackout. Was somewhat nervous about the balcony doors (they lock with the handle, in reach of a tall kid) but my son was uninterested, luckily. Would have brought a travel door lock of some kind if he were older/more likely to open it.

The elevator always worked and while small, fit us and his stroller (and at least 3 adults). There is a good playground for small kids right across the street from the hotel (pictured). The hotel is extremely centrally located for walking outings, especially for the Casco Viejo, bus stops, tram stops, and access to the Nervión. We felt entirely safe at the hotel, even when returning from dinner around 11pm.

Upon request about a week in advance, the staff provided us with a cot for my son. The cot came with a pillow (and case), mattress, and sheet (more like a play yard, or a Pack and Play, but skinnier and longer). I believe it was 120x60cm (approx 47" by 23") and he is at least 97cm tall (about 38") and he fit into it no problem. It had mesh sides.

The air-conditioning worked perfectly with no problems at all, a huge relief during an August heat wave. The wifi worked perfectly, too.

Breakfast was extensive (multiple varieties of bread, plain croissants, chocolate croissants, various small muffins, tortilla española, sausage, baked beans, fresh honeydew melon, watermelon, pineapple, orange juice, yogurt and various toppings like nuts and granola, lattes and other espresso drinks from an automated countertop machine, and more) though the same every day, and is located on the first floor with a view over the street (my son loved watching life go past underneath him as he watched out the window, opened for a cross-breeze). You do have to let the front desk know the night before when you'd like to go to breakfast the next day (within about a 40 minute window over the course of the morning) so they don't get overcrowded, which is nice, and it doesn't have to be at the same time every day of your stay.

Only complaint is the room fridge didn't seem very cold, but we didn't really need it so it was ok.

2026-08-26 via Tripadvisor
Y
Yang solo_traveller kr
9
2026-08-26 via Nuitee
C
Carolina Manuela extended_group es
9
Fantástico
Pros:

La ubicación fue perfecta para vivir las fiestas en todo su esplendor

Cons:

Nada

2026-08-25 via Nuitee
F
Francisco Javier couple es
7
Caro
Pros:

Muy céntrico, la habitación un poco justa así como el baño, pero para una noche correcto aunque caro para lo que ofrece

2026-08-24 via Nuitee
P
PAOLAPRI solo_traveller it
9
Pros:

Comodità pulizia personale

Cons:

Nulla

2026-08-23 via Nuitee
T
Tom couple us
6
Pros:

The location was terrific! It is in the historic area.

Cons:

Because it is in the historic area there is no immediate parking. Parking, however, is available in the underground parking garage not too far away.

2026-08-23 via Nuitee
G
gabriele couple it
10
Pros:

La gentilezza del personale e la posizione

Cons:

Nulla

2026-08-23 via Nuitee
Y
Yves couple be
9
Idéal pour un long WE dans Bilbao!
Pros:

Au bord de la Vieile Ville, sur une place devant un pont donnant accès à la ville moderne, et à 2-3 min d'une station de métro
Très bien situé pour toutes les visites; Guggenheim à 20 min de marche agréable/ terrain plat le long du cours d'eau
Grandes chambres, la nôte (505) donnant sur une rue piétonne de la vieille ville et belle vue sur la place de l'opéra/ le pont
Calme malgré situation centrale
Entouré de restaurants
Bon Pdj

Cons:

Devoir choisir sa tranche horaire pour Pdj, mais cela "marche"...

2026-08-22 via Nuitee
Óscar solo_traveller es
8
Todo perfecto menos el buffet
Pros:

La ubicación

Cons:

Poca variedad de comida en el buffet, y era bastante pequeño

2026-08-21 via Nuitee
B
Bo couple dk
8
Overnatningshotel til byture.
Pros:

Central beliggenhed, ok morgenmad, venligt personale, behagelige senge og puder.

Cons:

Megen larm fra gaden.

2026-08-21 via Nuitee