Sercotel Arenal Bilbao

Hotels
•
Sercotel Hoteles
8.8 (4249 reviews)
Los Fueros, 2 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Noise from outside
Limited parking
Small room sizes

Categories

Cleanliness
8.76
General consensus indicates the hotel was clean with mentions of good hygiene.
Service
9.23
Guests appreciated the helpful and friendly staff, contributing positively to service sentiment.
Location
9.27
The location received consistent praise across multiple reviews for being central and convenient.
Room Quality
8.22
Mixed reviews regarding room quality, with some mentioning noise and small sizes.
Amenities
8.75
General sentiment indicates good amenities, but some complain about specific issues like parking.
Value for Money
8.71
Overall good value expressed, though some mention room size as a limitation.
Food and Beverage
8.76
Positive remarks about breakfast and overall food quality.
Overall Experience
8.73
Most guests had a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Prime Location in Bilbao City Centre
Located just steps away from major attractions such as Arriaga Theatre, Catedral de Santiago, and Casco Viejo Metro Station, Sercotel Arenal Bilbao offers a convenient stay in the heart of Bilbao.

Comfortable Rooms with Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, Smart TVs, and minibars, ensuring a comfortable and relaxing stay at the 3-star Sercotel Arenal Bilbao.

Delicious Buffet Breakfast and Nearby Attractions
Start your day right with a delicious buffet breakfast and explore nearby attractions like Funicular de Artxanda, Bilbao Fine Arts Museum, and Guggenheim Museum Bilbao during your stay at Sercotel Arenal Bilbao.

Book now for an unforgettable experience at Sercotel Arenal Bilbao!

Important information:

The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 19.50 per day.

Location

Guest Reviews

8.8
Based on 4249 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
P
Puig • extended_group • uy
9
Confortable
Pros:

Habitación amplia y cómoda

2026-05-23 • via Nuitee
I
Ildiko • solo_traveller • hu
10
Pros:

Location is excellent if you want to discover the city.
The room was big and very clean.
Breakfast was very good, with a large selection. If something ran out, it was refilled immediately.
Staff was very helpful.
When I return, I definitely will stay here again.

2026-05-22 • via Nuitee
L
Luis • solo_traveller • es
8
2026-05-20 • via Nuitee
H
Haugland • solo_traveller • no
6
2026-05-20 • via Nuitee
M
Martin • solo_traveller • gb
9
Pros:

Situated in the heart of Bilbao

Cons:

Everything good

2026-05-20 • via Nuitee
W
Winfried • solo_traveller • de
8
Pros:

Lage der Unterkunft am Rande der Altstadt. Personal sehr freundlich.

Cons:

Der Frühstücksraum war etwas zu klein. Dadurch musste man ein Zeitfenster wählen.
Bedingt durch die Lage der Unterkunft war es etwas lauter, aber nicht sehr störend.

2026-05-20 • via Nuitee
A
Andrew • couple • au
10
2026-05-20 • via Nuitee
S
Seda • couple • tr
4
Pros:

Lokasyonu ve hijyeni çok iyiydi

Cons:

İki kişi 3 gün için 535 Euro ödedik fakat odamız apartman boşluğuna bakıyordu . Devamlı yemek kokusu vardı . Tam anlamıyla rezalet bir manzara

2026-05-20 • via Nuitee
F
Flavio • couple • br
10
Pros:

Voltarei em breve. Obrigado por tudo

2026-05-18 • via Nuitee
K
Katja • couple • de
10
Tolles Hotel für einen Wochenend Trip
Pros:

Super zentrale Lage. Sehr sauber und freundliches Personal. Gutes Frühstück!

Cons:

Nichts

2026-05-18 • via Nuitee
M
MARIA BELEN • solo_traveller • es
3
Malisima experiencia
Pros:

La ubicación

Cons:

La primera habitación que se nos adjudicó fue pésima: tan pequeña que no me cabían las piernas entre la cama y la pared. Por no hablar de lo sumamente ruidosa que resultó ser, y todo ello, tras pagar casi 200 euros por una noche. La segunda noche nos cambiaron de habitación y resultó algo mejor. Definitivamente, no volveré.

2026-05-18 • via Nuitee
R
roberto • solo_traveller • es
8
Pros:

O persoal moi amable

Cons:

Cheiro a tubería

2026-05-18 • via Nuitee
J
Johan • couple • nl
9
Fantastische stad en uitstekend hotel.
Pros:

Het meest beviel de locatie aan de rand van Casco Viejo en prima uitvalsbasis om Bilbao te verkennen. Het ontbijt is ook heel goed.

Cons:

Gesprekken aan de incheckbalie galmen nogal door het trappenhuis.

2026-05-17 • via Nuitee
M
Mari-Kristina • solo_traveller • se
9
2026-05-17 • via Nuitee
L
Luca • solo_traveller • it
8
2026-05-16 • via Nuitee
S
Sylvie • couple • fr
10
Excellent séjour, et très bon petit déjeuner . Et très bon emplacement pour les touristes en voiture.
2026-05-15 • via Nuitee
E
Eduardo • couple • uy
6
agradable
Cons:

con días de mucho frío la calefacción ya no funcionaba con el argumento que ya estaba seteada para aire frío
eso no estuvo bien

2026-05-15 • via Nuitee
P
Pau • couple • es
8
2026-05-15 • via Nuitee
D
DIMITRIOS • couple • gr
8
Pros:

Η τοποθεσια πολυ κεντρικη ,καθαριοτητα , ευγενικο προσωπικο .

Cons:

Μετριο πρωινο,
Συνεχης θορυβος απο τις πορτες των δωματιων που ανοιγοκλειναν ακομα απο τους πιο απομακρυσμενους οροφους .
Οχι αναλογη σχεση ποιοτητας -τιμης

2026-05-15 • via Nuitee
B
Berit • couple • de
8
Gute Lage.
Pros:

Sehr zentral gelegen.

2026-05-14 • via Nuitee