Sercotel Arenal Bilbao

Hotels
•
Sercotel Hoteles
8.8 (4346 reviews)
Los Fueros, 2 , Bilbao , es
+34944151407

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Noise from outside
Limited parking
Small room sizes

Categories

Cleanliness
8.76
General consensus indicates the hotel was clean with mentions of good hygiene.
Service
9.23
Guests appreciated the helpful and friendly staff, contributing positively to service sentiment.
Location
9.27
The location received consistent praise across multiple reviews for being central and convenient.
Room Quality
8.22
Mixed reviews regarding room quality, with some mentioning noise and small sizes.
Amenities
8.75
General sentiment indicates good amenities, but some complain about specific issues like parking.
Value for Money
8.71
Overall good value expressed, though some mention room size as a limitation.
Food and Beverage
8.76
Positive remarks about breakfast and overall food quality.
Overall Experience
8.73
Most guests had a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Prime Location in Bilbao City Centre
Located just steps away from major attractions such as Arriaga Theatre, Catedral de Santiago, and Casco Viejo Metro Station, Sercotel Arenal Bilbao offers a convenient stay in the heart of Bilbao.

Comfortable Rooms with Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, Smart TVs, and minibars, ensuring a comfortable and relaxing stay at the 3-star Sercotel Arenal Bilbao.

Delicious Buffet Breakfast and Nearby Attractions
Start your day right with a delicious buffet breakfast and explore nearby attractions like Funicular de Artxanda, Bilbao Fine Arts Museum, and Guggenheim Museum Bilbao during your stay at Sercotel Arenal Bilbao.

Book now for an unforgettable experience at Sercotel Arenal Bilbao!

Important information:

The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 19.50 per day.

Location

Guest Reviews

8.8
Based on 4346 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
S
Sarah • couple • gb
9
2026-07-04 • via Nuitee
E
Egor • solo_traveller • es
6
Pros:

great location! complaisant stuff, nice and not expanding breakfast

Cons:

suite was quite dirty, i saw mold in the shower.

2026-07-04 • via Nuitee
J
Javier • extended_group • es
9
2026-07-04 • via Nuitee
K
Kinareis • solo_traveller • se
8
Pros:

Toppenläge nära allt. Bekvämt och bra frukost.

Cons:

Badrummet var slitet och vattentemperaturen i duschen opålitlig.

2026-07-04 • via Nuitee
T
Thorsten • couple • de
10
War alles wunderbar , würden wir wieder buchen.
Pros:

Ein außergewöhnlich schönes Zimmer , hell, freundlich, groß mit Kühlschrank .
Zentrale Lage Zwischen Zentrum am Anfang der Altstadt .
Frühstück war sehr gut.
Die junge Dame an der Rezeption hat uns mit Tipps versorgt .

Cons:

Es gab nichts, was uns nicht gefallen hat ...

2026-07-03 • via Nuitee
R
Roelof • couple • nl
8
Uitstekende locatie, uitstekend ontbijt en vriendelijk personeel
Pros:

Uitstekende locatie precies op de rand van het oude centrum (old town) en het nieuwe centrum

Cons:

Hygiëne badkamer kan beter, en douchen in de badkuip

2026-07-02 • via Nuitee
A
Agnieszka • extended_group • pl
9
2026-07-02 • via Nuitee
D
David • couple • gb
8
Good modern hotel very well located
Pros:

Good location next to underground/local railway station, on edge of old town. Good view across river. Breakfast good, lift fast, good decor.

Cons:

Although the bathroom was modern, the shower needed updating. Cubicle tired and the shower control not ‘thermostatic’ so the temperature fluctuated considerably.

2026-07-02 • via Nuitee
ΕΥΑΓΓΕΛΙΑ • couple • gr
6
ωραίο σημείο επιλέξτε δωμάτιο με θέα
Pros:

τοποθεσία, πρωινό αρκετές επιλογές

Cons:

μας έδωσαν δωμάτιο σοφίτα δεν υπήρχε καν παράθυρο μόνο στο ταβάνι, μικρό ξενοδοχείο χωρίς πολλούς χώρους,

2026-07-02 • via Nuitee
S
Sean • solo_traveller • ie
10
Pros:

Great location, good sized room and attentive staff!

Cons:

Nothing

2026-07-01 • via Nuitee
F
Frank • solo_traveller • ch
10
Pros:

Hotel muy limpio, impecable

2026-07-01 • via Nuitee
I
Igor • solo_traveller • ee
10
2026-07-01 • via Nuitee
M
Miguel • solo_traveller • es
8
Great location and friendly staff. Good breakfast too with a perfect view
Pros:

Location was perfect

Cons:

The room was a little bit small

2026-06-30 • via Nuitee
A
Albert • solo_traveller • es
6
Pros:

Ubicacion y comodidad de la cama

Cons:

Muchisimo calor en la habitacion, inaceptable para un hotel de esta categoria

2026-06-28 • via Nuitee
K
Kristina • solo_traveller • se
10
Pros:

Enkelt och tillgängligt, placering trevlig i kanten av gamla stan. Nära kanalen, vacker promenad till Guggenheim museum.
P-hus i närliggande park.

Cons:

Långsam kaffemaskin..

2026-06-28 • via Nuitee
V
Virginia Emilce • solo_traveller • ar
10
2026-06-28 • via Nuitee
M
Mirko • solo_traveller • hr
10
2026-06-28 • via Nuitee
J
josep • solo_traveller • es
8
2026-06-28 • via Nuitee
I
Irina • couple • it
9
2026-06-26 • via Nuitee
J
Julia • couple • ie
9
Location excellent bedroom large bed comfortable staff very helpful & friendly
Pros:

All good

Cons:

Nothing

2026-06-26 • via Nuitee