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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Valet parking
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Solarium
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Casino
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Pool with view
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Kid-friendly buffet
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Kids' pool
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.
Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.
Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.
Book your stay at Sheraton Santo Domingo now for an unforgettable experience!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Excellent service the food was excellent too
Good
Nothing
Las instalaciones
Nada
Lobby, location and sevice provided.
Size of bathroom and overall dated room.
My family and I stayed at the Sheraton Santo Domingo for our vacation this past May, and it was just as wonderful as our previous visit. Both times, we experienced phenomenal service from a team that was professional, welcoming, and attentive.
During our most recent stay, we stayed on the Executive Floor, which included access to the lounge. The entire team made us feel like family and went above and beyond to ensure we had everything we needed, especially when traveling with our children, including our 6-month-old.
A special thank you to Ana Santos, who was incredibly thoughtful and made our stay even more enjoyable. Her kindness and attention to detail truly stood out. We are already looking forward to returning!
Alina helped us on our day pass at the Sheraton and she was absolutely amazing! Extremely attentive and accommodating. If you come here ask for Alina she is wonderful and clearly loves what she does. Makes you feel so welcomed and is so sweet.
El señor que nos llevó la maleta fue muy cortes y servicial, tiene buenas relaciones humana
La joven de la recepción debería ser un poco más agradable
This is what i always wanted in a hotel service i am very impress this place make us feel so important Tuan Upia give great service for Fathers Day Dinner.
My wife, Stephanie, and I stayed here to celebrate our anniversary, and it was an amazing experience. Everything was excellent, especially the staff. Their hospitality and attention to detail made our stay unforgettable. We will definitely be back to Sheraton! Thank you!
Honestly, the only thing we didn’t like was that we couldn’t stay longer. Everything exceeded our expectations.
We love it here. The service is phenomenal. We particularly love the Club Lounge where Ana Santos and Nelson take care of us. Always courteous and attentive. The recepcionist Nelsy is amazing too. And con't forget Raphael who works at the lobby and welcomes us everytime.
The pool is spacious and also provides great service and the chicharrones with tostones is soooo good.
This leads me to the gym which is right next to the pool and has a sauna and steam room at no extra charge.
Thank you. We will be back.
Overall, we had a pleasant stay, largely due to the property's excellent location near most sightseeing spots and outstanding staff including Nelson, Ana, Estefany, Nelsy, Rafael and Esmerlin. The hotel offers beautiful ocean views, especially from the pool area, which has comfortable seating and refreshing sea breeze. It was the perfect spot to relax and enjoy the surroundings. The highlight of our stay was the team in the Executive Lounge (Nelson, Ana, Nelsy and Esmerlin). They were consistently warm, hospitable, and attentive, making us feel genuinely welcomed throughout our visit.
There were, however, a few disappointments. One significant drawback is that guests must cross a very busy road to access the promenade, which can feel unsafe and detracts from the overall experience.
Additionally, as a Platinum member, we requested an extension in the room we had been assigned. While we completely understood that the room might not be available for an extended stay, the rude response from the Restaurant/Food Manager (called by the front desk staff) was disappointing. The issue was not the outcome itself, but rather the manner in which the message was communicated. A more courteous and understanding approach by him would have been appreciated and would have better reflected the level of service expected at the property.
In addition, the hotel rooms are old and showing their age (fridge and outlets not working, furniture was old and had marks). A security concern was that the entrance to the fitness center including the spa area with sauna, showers and locker was not secured for entry (I.e., only by hotel guests). Even though there was a keycard scanner at the door, it could be opened without a key card so anyone from the street could walk in without using the card posing a security risk.
Despite the above mentioned concerns, the views, and exceptional Executive Lounge staff were definite highlights of our stay.
La atención del personal.
Sin comentarios
muy buen servicio
Great time nice staff clean place
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