Sleep Inn & Suites at Concord Mills

Hotels
•
Sleep Inn
7.6 (1518 reviews)
7821 Gateway Lane , Concord , US
+1 704-979-4077

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Breakfast quality
Cons:
Cleanliness issues
Service inconsistency
Deposit return problems

Categories

Cleanliness
5.74
Several reviews stated the hotel was dirty and had issues with cleanliness, impacting the rating.
Service
8.21
Mostly positive mentions of the front desk staff, although some encounters were negative.
Location
8.25
Numerous reviews highlighted the convenient location near various amenities.
Room Quality
7.7
Generally comfortable beds were mentioned, but issues like noise and cleanliness were noted.
Amenities
8.23
Good breakfast options noted, despite shortcomings with refrigerator noise.
Value for Money
7.69
While some felt it overpriced, others enjoyed the value provided for their stay.
Food and Beverage
7.24
Breakfast was appreciated, but some experiences were unsatisfactory.
Overall Experience
7.71
Mixed feelings about the experience with some positive aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:04

Property Description

Convenient Location and Nearby Attractions
The Sleep Inn & Suites hotel is ideally situated north of Charlotte, just a stone's throw away from Charlotte Motor Speedway and Concord Mills outlet mall. With top attractions like PNC Music Pavilion and Carowinds theme park in close proximity, there's never a dull moment for our guests.

Full-Service Amenities
Indulge in complimentary perks such as a hot breakfast, local calls, and weekday newspaper. Stay active at the fitness center and unwind at the seasonal outdoor pool. Whether for business or leisure, we've got you covered with all the essentials for a comfortable stay.

Business-Friendly Services
For corporate guests, we offer free high-speed Internet, business center facilities, and versatile meeting space. Stay productive with access to copy and fax services, ensuring a seamless business trip.

Ready to elevate your travel experience? Book your stay at Sleep Inn & Suites now!

Important information:

A surcharge of $50.00 applies for late check-outs after check-out hours. All requests for late check-out are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 30, 2026 until Tue, Jun 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1518 reviews
Cleanliness: 5.74
Service: 8.21
Location: 8.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 7.71
J
Jose L • couple • us
9
Very good
Pros:

Locación

Cons:

Not hot pool, room need to be inspection for maintenance

2026-09-19 • via Nuitee
W
Wade • solo_traveller • us
7
2026-09-18 • via Nuitee
L
Lynd • solo_traveller • us
10
Pros:

The beds were very comfortable, but the mattresses moved a lot whenever we sat down.

Cons:

Its a structural issue, but the fact the the sink wasn't in the bathroom with the toilet, but again, insignificant.

2026-09-17 • via Nuitee
S
Sheila • couple • us
4
2026-09-15 • via Nuitee
S
Stephen • family_with_children • us
10
2026-09-15 • via Nuitee
J
JAMES • extended_group • us
7
2026-09-14 • via Nuitee
C
Crystal • couple • us
10
2026-09-14 • via Nuitee
P
phoebe • couple • us
9
2026-09-13 • via Nuitee
V
Victoria • solo_traveller • us
5
Pros:

Staff was friendly

Cons:

Bathrooms were not in good shape. Wall was crumbling lots of mildew and cracks

2026-09-13 • via Nuitee
W
Wanda • couple • us
9
2026-09-09 • via Nuitee
M
Maxine • couple • us
7
2026-09-05 • via Nuitee
C
Chennetha Ephriam • solo_traveller • us
8
Front desk not available
Pros:

Quiet

Cons:

Never got the front desk. We needed clean towels. Called the 1800# they couldn't reach the front desk

2026-09-04 • via Nuitee
S
Staton • couple • us
5
2026-09-03 • via Nuitee
J
Jeffery • solo_traveller • us
6
security deposit was like getting it without sugar.
Pros:

Great location have been staying here for years. Sadly this will be our last stay here.

Cons:

Charged be a 100 dollar security deposit regardless of us being prepaid, Took four days to get refunded to us.

2026-09-03 • via Nuitee
M
Melanie • solo_traveller • us
10
2026-09-02 • via Nuitee
H
Harrison • extended_group • us
10
2026-09-02 • via Nuitee
L
Ladaryl • solo_traveller • us
10
Pros:

The room was very spacious and the location was perfect

Cons:

Breakfast set up area was a little dull

2026-09-02 • via Nuitee
C
Cindy • solo_traveller • us
10
Pros:

Location was great.

Cons:

Traffic noise.

2026-09-02 • via Nuitee
S
Steve • couple • us
2
2026-09-01 • via Nuitee
C
Claudio • couple • us
9
2026-09-01 • via Nuitee