Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Good internet
Variety in breakfast
Cons:
Aging furniture
High price
Thin walls

Categories

Cleanliness
8.55
There were some mentions of aging facilities that may affect perceived cleanliness.
Service
9.55
Staff was exceptional and dedicated to customer service.
Location
9.55
The location is very central and highly praised.
Room Quality
8.05
Rooms appear a bit dated and not very stylish, which affects the overall quality.
Amenities
8.55
Amenities like flat-screen TVs and good Wi-Fi were appreciated, although some were lacking.
Value for Money
8.05
Price was considered high compared to alternatives that offered better quality.
Food and Beverage
9.05
Breakfast options were plentiful and well-received.
Overall Experience
9.05
Overall experience was mostly positive with some criticisms about age and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:22

Property Description

Luxurious Accommodations with Modern Amenities

Experience the charm of Heraklion at Capsis Astoria Heraklion, located next to the Archaeological Museum. Each modern room features a TFT TV and a private bathroom with a tub. Adorned with historical photographs, the walls offer a glimpse into the city's past.

Culinary Delights and Scenic Views

Indulge in rich buffets at Erofilli Restaurant, enjoy a Greek breakfast at Aegean View Cocktail & Food Bar, or savor a meal at Sin Bistro. With views of the Venetian Castle and the harbor, dining here is a treat for the senses.

Convenience and Comfort

Conveniently situated near the city center, Capsis Astoria Heraklion offers easy access to landmarks and nightlife. Additionally, guests can enjoy free early check-in, late check-out, and conference facilities. Book now to elevate your stay in Heraklion!

Important information:

The hotel's rooftop swimming pool operates between mid-May and early October, weather permitting.

Please let the Capsis Astoria Heraklion know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Capsis Astoria Heraklion participates in the Greek Breakfast Initiative by the Hellenic Chamber of Hotels.

Please note that transfer from and to the airport/port can be arranged on request and at an extra charge.

Please note that the property can only accommodate pets with a maximum weight of 8 kg or less.

A surcharge of EUR 10 per stay will have to be paid for the cleaning service if you bring a pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: HER

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 14 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 33
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1348 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
O
Osher • couple • il
8
2026-07-25 • via Nuitee
G
GEORGIOS • solo_traveller • gr
9
2026-07-25 • via Nuitee
C
Charis • solo_traveller • cy
8
2026-07-25 • via Nuitee
J
Julien Coquet • solo_traveller • fr
8
2026-07-24 • via Nuitee
C
Christian • family_with_children • de
8
2026-07-24 • via Nuitee
C
CAROLE • family_with_children • fr
8
Très bien
Pros:

l’emplacement hyper central auprès des transports, restaurants et boutiques. literie très bien. personnel pour le ménage des chambres très souriant et aimable. personnel aussi de la salle et du petit déjeuner très professionnel.bonne adresse au cœur de la ville !

Cons:

petit déjeuner copieux mais il serait préférable d’avoir moins de choix mais plus de qualité. piscine qui ferme beaucoup trop tôt à 18h donc on n’a pas pu en profiter en rentrant d’excursion.

2026-07-24 • via Nuitee
P
Pascale • couple • fr
9
Chambre agréable et propre mais petit déjeuner décevant et piscine bruyante
Pros:

La propreté et le confort des équipements

Cons:

Un peu déçus par le petit déjeuner (ananas en boîte par exemple). Musique trop forte à la piscine

2026-07-23 • via Nuitee
C
Christelle • family_with_children • fr
10
2026-07-23 • via Nuitee
A
Angela • solo_traveller • nl
8
Pros:

Correcte afhandeling, alles was prima. Receptie en kamer allemaal naar behoren.

Cons:

Het restaurant de eerste dag 's-avonds was super, geen op of aanmerking, later weer eens gaan eten in het restaurant dat was niet naar behoren 2 gerechten besteld mijn vrouw had gebakken zalm en ik een vleesgerecht vlees gerecht kwam op tafel zag er goed uit, maar de maaltijd gebakken zalm van mijn vrouw die kwam pas 20 minuten later,
De eerste keer eten was goed verzorgd door de dame die alles opnam en verzorgde.
De andere avond ging bijna alles niet naar behoren.

2026-07-23 • via Nuitee
W
Werner • extended_group • de
9
2026-07-23 • via Nuitee
K
Katerina • solo_traveller • gr
10
Pros:

Όλα ήταν υπέροχα!!! Το προσωπικό ευγενέστατο και πολύ εξυπηρετικό!!!

2026-07-23 • via Nuitee
M
Marina • solo_traveller • il
10
2026-07-23 • via Nuitee
L
Leonardo • couple • it
9
Pros:

La posizione è molto comoda, centralissima. Colazione più che soddisfacente.
Personale gentile.

2026-07-23 • via Nuitee
C
Carla • couple • ch
10
parfait
Pros:

Le petit déjeuner, la chambre, l’emplacement et la gentillesse des gens

Cons:

J’ai tout aimé

2026-07-22 • via Nuitee
L
Lekébékwa • solo_traveller • ca
10
Pros:

Très bien. Bon emplacement. Propre. Bon petits-déjeuners.

Cons:

Rien.

2026-07-22 • via Nuitee
M
Marie PUGET • solo_traveller • fr
10
Pros:

Très bel accueil

Cons:

Rien

2026-07-22 • via Nuitee
M
Matan • family_with_children • il
9
נחמד מאוד
Pros:

מיקום טוב

Cons:

אוכל לא מוגון

2026-07-22 • via Nuitee
A
antoinette • family_with_children • hk
4
Pros:

- bon emplacement tout pres a pied de la vieille ville
- chambre morderne

Cons:

- les portes des chambres claquent donc nous avons ete reveilles le soir tard et le matin tot par les portes de chambres des voisins
- la piscine est plus petite et vieillotte que sur les photos

2026-07-22 • via Nuitee
L
Lena • family_with_children • gr
9
2026-07-21 • via Nuitee
A
Athru R • solo_traveller • gr
10
2026-07-21 • via Nuitee