Basingstoke Hotel

Hotels
6.8 (3314 reviews)
Nately Scures, Hook , Hook , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Convenient location for Hook/Basingstoke
Some staff described as friendly and helpful (notably bar staff Janet)
Free car parking
Hydration station in reception
Fan provided in-room
Pool/sauna/steam praised by some guests
Competitive pricing compared to nearby hotels
Comfortable bed mentioned by some guests
Cons:
Rooms reported filthy with insects (spiders, ants) and dirty carpets
No air conditioning/rooms very hot (attic rooms over 30°C)
Pool closed for maintenance or due to burst water main
Noisy vents/aircon units causing loss of sleep (room 402 cited)
Poor room allocation and small/poorly ventilated windows
Peeling paint and general worn condition
Food quality poor (pre-made/bar food, supermarket pizza, canned breakfast)
Reports of rude or unhelpful staff and poor handling of refunds/double charges
Bathroom faults (loose taps, poor showers)
Hotel geared to tourist coaches; little consideration for other guests
Some guests had no window in room
Inconsistent cleanliness/room cleaning (insects in bathtub, unclean windowsills)

Categories

Cleanliness
2.5
Consistently reported as poor: filthy rooms, insects (spiders, ants), dirty carpets, peeling paint and generally not cleaned to standard.
Service
9
Mixed reports but several mentions of friendly/helpful staff (notably a bar staff member, Janet) and generally helpful front-line teams; a minority reported unhelpful or rude interactions.
Location
9.5
Frequently praised as convenient for Hook/Basingstoke and described as 'perfect for what we needed'; location is a clear strong point.
Room Quality
3.5
Multiple complaints: wrong room allocation, no windows or very small/poorly opening windows, no air conditioning/very hot attic rooms, noisy vents, small bathrooms and general wear-and-tear.
Amenities
9
Good amenity set when available: pool/sauna/steam praised by some, free car parking, hydration station and in-room fans; however several guests reported the pool was unavailable/closed during stays.
Value for Money
8.5
Some guests noted competitive pricing compared to nearby options (e.g., during events), but issues like double charges, lack of refunds and service failures negatively affected perceived value for others.
Food and Beverage
4
Several comments complaining of poor quality (bar food described as pre-made, supermarket-quality pizza, canned breakfast) though a few guests said food was 'ok'.
Overall Experience
8.4
Varied experiences: a number of very negative stays (cleanliness, heat, service failures) contrasted with guests who found staff friendly, beds comfy and location ideal; overall sentiment is mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:53

Property Description

Tranquil Countryside Retreat
Nestled in the serene undulating countryside, Basingstoke Country Hotel & Spa offers a peaceful escape with easy access to major roadways.

Modern Amenities
Enjoy complimentary WiFi access in all rooms and unwind in the fully air-conditioned property. Benefit from two daily WiFi sessions and make use of the landscaped courtyards for work or leisure.

Leisure and Convenience
Indulge in the leisure club's gym facilities for a small fee, and rest assured with a 24-hour front desk. With Windsor and Reading nearby, and London Heathrow Airport a short drive away, convenience meets comfort at our hotel.

Book your stay now and experience the perfect blend of relaxation and accessibility at Basingstoke Country Hotel & Spa.

Important information:

To stay free of charge, children under 15 must be accompanied by 2 paying adults. Meals are not included.

WiFi access is available in all bedrooms and guests can benefit from 2 free 20-minute sessions per day. Charges apply for unlimited WiFi access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Location

Guest Reviews

6.8
Based on 3314 reviews
Cleanliness: 2.5
Service: 9
Location: 9.5
Room Quality: 3.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 4
Overall Experience: 8.4
Z
Zheng • extended_group • de
4
2026-08-08 • via Nuitee
P
Paul • couple • gb
6
Was convenient for bed only stop
Cons:

Needed outdoor clean up and planting management
There was green growth almost coming through our windows

2026-08-07 • via Nuitee
M
matthews • solo_traveller • gb
1
Pros:

Thw pub along the road

Cons:

Staff attitude towards guests, food menu was rubbish, hard pillows , no spa facilities even though booking.com never mentioned closed pool , cleaners not in uniform working with no shoes on 🤢, room plug sockets left out see pic, room was too hot and stuffie my wife was sick , just shocking experience all round never will come back here

2026-08-07 • via Nuitee
J
Julie • solo_traveller • gb
1
2026-08-06 • via Nuitee
L
Linda • solo_traveller • gb
3
Not the best!
Pros:

Near to m3.
Two members of staff where helpful and acknowledged me. . And at the bar and thd lady at reception on checkout. Air conditioning in bar area.

Cons:

Absolutely awful hotel with no atmosphere , pool closed for maintenance with no warning before arrival. Grounds unkempt with brambles through bedding areas. Not greeted on arrival , when I went down for dinner and breakfast. Food at dinner was only a carvery, which was awful seasonal vegtables were carrots only! Breakfast was not much better. Fruit options were tinned and left out too long. Asked for poached eggs and bacon which were dumped on a plate. Bacon underdone and floating in water from poached eggs. Could not eat it.
Felt unsafe at night and bedroom tired and awful carpet. As travelling sole female this was worrying. Bathroom rusty plugs, radiator and very old. Shower was not fitted correctly so sprayed everywhere. Looks like the whole place is ready to close down.

2026-08-06 • via Nuitee
T
Tom • couple • gb
10
Fantastic really enjoyed it there will be going back there
Pros:

How big the room was and the size of the bed was a good size

Cons:

Kids running up and down the hallway

2026-08-06 • via Nuitee
G
Graham • solo_traveller • gb
2
Pros:

Location

Cons:

Smelly bed,buffet no food left absolutely rubbish

2026-08-05 • via Nuitee
J
Jess • couple • gb
5
2026-08-05 • via Nuitee
K
Kevin • family_with_children • gb
5
Pros:

Location, facilities, looked nice from the outside - charm and character

Cons:

The rooms were tired, the beds standard but very firm matresses and pillows. Service wasn't great.

2026-08-05 • via Nuitee
J
Jen • solo_traveller • gb
8
2026-08-05 • via Nuitee
T
Tony • couple • gb
7
Stay was enjoyable with a few minor changes this would be a great hotel
Pros:

It was easy to find, plenty of parking and easy to check in, staff very friendly and helpful nothing was to much trouble, the hotel also had hydration stations to fill water bottles

Cons:

It was close to the road so the rooms at the front have a lot of traffic noise and with no air conditioning in the rooms sleeping with windows open was difficult because of the noise, on a plus side the hotel did provide fans for the rooms, outside areas let the inside of the hotel down looking scruffy they need to store rubbish waste out of view, and as usual with a hotel booked with booking.com the pool was out of commission

2026-08-04 • via Nuitee
M
Melvyn • couple • gb
8
2026-08-04 • via Nuitee
G
Gregory • couple • gb
8
Welcoming, friendly and comfortable.
Pros:

Our room was clean and comfortable. It had plenty of refreshments and plenty of room for us and our dog. The staff were friendly and helpful.

Cons:

A bar area that was for adults only would be nice.

2026-08-03 • via Nuitee
R
Rezwan • couple • gb
5
2026-08-02 • via Nuitee
Z
Zeitz • solo_traveller • de
10
Immer wieder einen Besuch wert
Pros:

Tolle Lage, wunderschönes Hotel, sehr nettes und hilfsbereites Personal!

Cons:

-

2026-08-02 • via Nuitee
L
Louise • family_with_children • nl
3
2026-07-25 • via Nuitee
L
Lindsey • family_with_children • gb
8
2026-07-25 • via Nuitee
K
Kerkhof Alexander • solo_traveller • be
8
2026-07-24 • via Nuitee
J
Jay • solo_traveller • gb
9
2026-07-23 • via Nuitee
R
Roberto • solo_traveller • gb
5
Nightmare at Basingstoke Hotel
Pros:

The location was OK if you like /need to be near Hook and Basingstoke

Cons:

Allocated different room than booked.
No air con, hence unbearably hot.
At time of staying, a week ago, there was no access to the swimming pool due to maintenance.
Avoid room 402 as it is located next to an all night noisy vent. That and the heat is equal NO sleep. Peeling paint in small bathroom.

2026-07-23 • via Nuitee