Basingstoke Hotel

Staff are quite rude / no focus on customer service

The spa was broken and according to a local lady in the swimming pool the steam and sauna rooms had been broken all summer.
The first nights buffet was good we had a choice of pork or chicken and ham pie and all the usual other dishes unfortunately the second nights dinner choices were the same , it would have been great to have a change .
I selected this hotel as I was on a course in Camberley but wanted a spa experience for my wife during the three days I was busy and for me in the evenings, I was extremely disappointed and annoyed all that was open was the swimming pool, the hotel should never have offered a spa they knew wasn’t working at the time of my booking, I travelled to and from my course 13 miles and anything up to 40 minutes travelling time to enjoy your hotel.
Very disappointed is the cleanest way of voicing my frustration as a company you should have been honest with me about the booking.

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Someone entered my room at 0830 on checkout day , presumably a cleaner, I was asleep. Not really a problem for me but might be for some people.

Windowless room, just doesn't work, strange feeling

Everything! The room was little more than a closet the bath was half size suitable for a dog. There was no shower my wife smashed her leg on the dressing table as ther wasn't sufficient room to move around the bed leaving a nasty bruise. I have been charged twice for one of the rooms and nearly week later still not been sorted. I had paid during the online check in for 2 rooms and opted for early check in on arrival the staff was reluctant to let us to room as it was 1pm and not 3pm despite me explaining I had paid extra for early checkin. Once that was sorted they said I had to pay again despite me showing my bank statement. He pressed soem buttons and said oh money has arrived when in fact he just debited my account again without my permission. Im still £149 out of pocket.

I have stay at hotel before, this room was very noisy, from fan outside and next water disposal going off at 5am. As got back late from working was going to eat in hotel and advised food had all gone.

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very poor staff in bar .got food and no utensils had to ask and wait 5 mins food was frozen pies

The 2 mattresses were uncomfortable especially the gap between the two mattresses.
The 2 headboards were of different height
It was difficult to flash the toilet
the water in the cistern had no pressure
The room had an uncomfortable odour

The whole building needs redecorating and modernising.

The pool was shut for maintenance. I know this is bound to happen at some point, but I had considered a dip.

hotel was tired looking, pool closed, lot of contractors booking in

Breakfast prices were a little steep

That when we were there the swimming pool wasn't open through a burst pipe

When we arrived there were hairs by the basin in the bathroom, there was a used dental floss stick on the bathroom floor and there were hairs in the bedding.
We made the staff at reception aware and they asked us if we wanted to move, but after a 3 hour journey and having unpacked, I didn't have the energy and assumed it would have been cleaned by the same staff anyway. My trust in their cleanliness had gone. The tea cup had a tea spill down the side, it looked like it had just been quickly rinsed out. The floors were dirty and walking back from the shower, my feet were covered in bits of dirt and dust! I slept on top of the bed, rather than in it. We didn't stay for breakfast as the place was just disgusting.

Not a bad hotel for the price however, reminents of the immigrants that stayed there was apparent slashes in the faux leather (previously a migrant hotel). The staff failed to top up the tea and coffee daily, which is not what was expected.