Casa Dann Carlton Hotel & SPA

Hotels
•
Dann Hotels
8.8 (3755 reviews)
Calle 93B N° 19-44 , Bogotá , CO
+57 601 6338777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and thorough housekeeping
Friendly and attentive staff (many mentions)
Excellent breakfast and restaurant
Good amenities: pool and gym
Convenient, well-located hotel
Cons:
Inconsistent service at breakfast and occasional indifferent front desk/room service
Some rooms or areas feel old/dated
Trash odor reported in second-floor hallways
Laundry double-charged for at least one guest
Isolated issues: noisy nights, A/C not working in a room, Turkish bath closed

Categories

Cleanliness
9
Multiple guests explicitly praised cleanliness (“muy limpio”, thorough cleaning, good housekeeping and communal areas). Minor negatives: trash odor reported in second-floor hallways and isolated room issues, but overall cleanliness is strong.
Service
8.3
Mixed service feedback: many reviews highlight very friendly and attentive staff and an exceptional executive-floor butler, but there are repeated complaints about rude or indifferent breakfast staff, some front desk unfriendliness and poor room service on occasion.
Location
9
Location repeatedly praised as very good and convenient (easy access to transport); one comment noted a longer walk from a particular tower to pool/gym but overall location sentiment is positive.
Room Quality
8.2
Room quality is mixed: some suites described as large and elegant with comfortable beds, while others noted outdated/very old rooms, noisy nights, an air-conditioning issue in room 441 and occasional decor complaints.
Amenities
8.6
Amenities are well used and appreciated (pool, fitness center, room service availability, good communal facilities). Some parts feel older and a few amenities (e.g., Turkish bath) were reported as not functioning at times.
Value for Money
8.8
Not extensively discussed; some guests called restaurant pricing reasonable. Assigned the target overall rating where explicit value commentary is limited.
Food and Beverage
9
Breakfast and restaurant repeatedly praised as excellent and high quality (noted juices, variety), though there are isolated but notable complaints about room service quality, one guest getting ill after dinner, and limited hot food choices at breakfast for some.
Overall Experience
9.5
Overall guest sentiment is strongly positive: many guests ‘highly recommend’, call the stay ‘Wow’ or ‘totalmente recomendado’, highlighting cleanliness, service and breakfast; isolated negatives exist but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Amenities

Set in an impressive building, Casa Dann Carlton Hotel & SPA offers a luxurious experience with an indoor pool, Spa facilities, a fitness centre, and a restaurant. Relax in the sauna, hot tub, or pamper yourself in the massage room.

Elegant Rooms

Boasting classy décor, the rooms at Carlton Hotel & SPA Casa Dann are designed for comfort and style. Enjoy spacious seating areas, work desks, kitchenettes, and minibars. Free Wi-Fi and Cable TV are included for your entertainment.

Gastronomic Delights

Indulge in a buffet breakfast served daily and savor a variety of international dishes at the restaurant. Unwind with drinks on the terrace or visit the coffee shop for a cozy atmosphere.

Book now to experience the epitome of luxury at Casa Dann Carlton Hotel & SPA.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.

Monday to Saturday:

Treatment room services: 7:00 a.m. to 10:00 p.m.
Gym: 6:00 a.m. to 9:30 p.m.
Sauna and steam room: 7:00 a.m. to 9:30 p.m.
Pool: 8:00 a.m. to 9:30 p.m.

Sundays and holidays:
All services: 9:00 a.m. to 6:00 p.m.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BOG

Location

Guest Reviews

8.8
Based on 3755 reviews
Cleanliness: 9
Service: 8.3
Location: 9
Room Quality: 8.2
Amenities: 8.6
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 9.5
A
Aruiz79 • family_with_children • pr
10
Mi estancia
Pros:

Me gusto todo era muy seguro y limpio

Cons:

Que pedi lavanderia me la cobraron aparte y cuando llegue a mi país también me la cobraron en la estadía así que me cobraron 2 vese lo mismo. En el desayuno las empleadas tienen un mal trato al cliente la tino como lo son ellos y a los americano que hablan inglés porque soy americana pero hablo más español me trataron feo. No tenían aire en mi habitación en la 441

2026-10-31 • via Nuitee
R
ricardo • couple • co
7
bueno
Pros:

bueno todo

Cons:

la indiferencia de quien me atendio cuando le comente sobre que habia solicitado servicio de taxi para el aeropuerto y no recibi el servicio, fue indiferente de resto todo muy bien como siempre

2026-10-31 • via Nuitee
J
Juan Sebastian • solo_traveller • co
4
Olor a basura
Pros:

El servicio y comida excelentes como siempre

Cons:

Los pasillos del segundo piso tienen un hedor impresionante a basura

2026-10-31 • via Nuitee
H
Hans • couple • co
8
Muy recomendado para estadías de varios días.
Pros:

Lo mejor es la amabilidad del personal y la variedad y atención en el desayuno.

Cons:

Tuvimos que soportar bastante ruido la primera noche, pero el hotel amablemente aceptó nuestra petición de cambiarnos a una habitación más tranquila.

2026-10-29 • via Nuitee
B
bernardo • family_with_children • co
9
Pros:

Buen hotel

Cons:

Por ahora no tengo nada

2026-10-28 • via Nuitee
S
Sigurd • couple • dk
9
Hotel med gode faciliteter og alle de services du kan forvente i denne klasse
Pros:

Hotellet har et servicemindet personale og gode faciliteter, hvor vi fik gjort brug af både svømmepøl og fitness center. Suiten er stor og med god plads. Rengøringen er grundig og roomservice hurtig og effektiv. Hotellet har nem og bekvem adgang til transport ved hoveddøren.

Cons:

Dele af hotellet bærer præg af at være af lidt ældre dato og kunne bruge yderligere vedligeholdelse. Til tider var ikke alt tilgængeligt i morgenmadsbuffeten.

2026-10-27 • via Nuitee
A
ANNA • solo_traveller • es
10
2026-10-27 • via Nuitee
A
Antonio • couple • ve
8
Pros:

Su ubicación y el trato del personal.

Cons:

Estaba en una torre que tenía que dar una vuelta larga para disfrutar de la piscina y gimnasio.

2026-10-26 • via Nuitee
G
González • family_with_children • co
10
Pros:

La piscina el desayuno el aseo La comodidad excelente 👌 hotel muchas gracias

Cons:

No tenga queja alguna

2026-10-26 • via Nuitee
A
Alejandro • extended_group • co
9
Pros:

El desayuno es perfecto, muy delicioso todos los dias y el jugo del dia vale la pena probarlo

2026-10-26 • via Nuitee
O
Oscar Gutierrez • couple • co
10
2026-10-26 • via Nuitee
D
DianiM • family_with_children • co
10
Pros:

La ubicación en una zona muy buena y el personal muy amable

2026-10-25 • via Nuitee
E
Erick • extended_group • co
10
2026-10-24 • via Nuitee
A
Aidnel • couple • us
10
2026-10-23 • via Nuitee
J
John • couple • co
10
2026-10-22 • via Nuitee
J
Jhordan • couple • co
8
2026-10-22 • via Nuitee
J
Jhordan • couple • co
8
2026-10-22 • via Nuitee
A
Ari • family_with_children • il
5
Pros:

Old hotel

Cons:

Very old hotel

2026-10-21 • via Nuitee
I
Izhak • family_with_children • il
9
2026-10-21 • via Nuitee
J
JULIO CÉSAR • couple • co
9
Seguridad, tranquilidad y buen descanso.
Pros:

La ubicación, amplitud y seguridad.

Cons:

Que no estaba funcionando el baño turco.

2026-10-20 • via Nuitee