Casa Dann Carlton Hotel & SPA

Hotels
•
Dann Hotels
8.9 (3730 reviews)
Calle 93B N° 19-44 , Bogotá , co

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Cons:
Service inconsistencies
Need for room renovations

Categories

Cleanliness
8.43
Some reviews mention the rooms being clean, while others note they are old and need modernization.
Service
9.4
Generally positive feedback on staff attentiveness, with some mentions of inconsistency.
Location
9.44
Positive sentiment regarding the hotel's safe and calm location, considered excellent.
Room Quality
8.39
Rooms are noted as comfortable but outdated and in need of renovation.
Amenities
8.92
Amenities like spa facilities and breakfast received praise, though some amenities were critiques.
Value for Money
9.28
Many reviews consider the hotel a good value for the price relative to its offerings.
Food and Beverage
8.43
Mixed reviews with good breakfast but some service issues and menu variety mentioned.
Overall Experience
8.9
Overall satisfaction noted but with some areas highlighted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:28

Property Description

Luxurious Amenities

Set in an impressive building, Casa Dann Carlton Hotel & SPA offers a luxurious experience with an indoor pool, Spa facilities, a fitness centre, and a restaurant. Relax in the sauna, hot tub, or pamper yourself in the massage room.

Elegant Rooms

Boasting classy décor, the rooms at Carlton Hotel & SPA Casa Dann are designed for comfort and style. Enjoy spacious seating areas, work desks, kitchenettes, and minibars. Free Wi-Fi and Cable TV are included for your entertainment.

Gastronomic Delights

Indulge in a buffet breakfast served daily and savor a variety of international dishes at the restaurant. Unwind with drinks on the terrace or visit the coffee shop for a cozy atmosphere.

Book now to experience the epitome of luxury at Casa Dann Carlton Hotel & SPA.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.

Monday to Saturday:

Treatment room services: 7:00 a.m. to 10:00 p.m.
Gym: 6:00 a.m. to 9:30 p.m.
Sauna and steam room: 7:00 a.m. to 9:30 p.m.
Pool: 8:00 a.m. to 9:30 p.m.

Sundays and holidays:
All services: 9:00 a.m. to 6:00 p.m.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BOG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 9 years old stay for US$23 per person per night when using an existing bed.
    Children from 10 years old to 17 years old stay for US$41 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3730 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 8.39
Amenities: 8.92
Value for Money: 9.28
Food and Beverage: 8.43
Overall Experience: 8.9
E
Ebert • couple • co
10
2026-07-25 • via Nuitee
I
I Johanna • family_with_children • co
10
La relación precio y calidad no por las instalaciones sino por los servicios que se incluyen es costoso.
Pros:

Las instalaciones son muy conservadas, grandes.

Cons:

El buffet del desayuno 9/10, creería se puede mejorar la variedad.

Del servicio de Room Service, valga la redundancia, la comida 4/10 se hizo pedido a la habitación no demoró pero la comida fría, bastante costosa.
Por ejemplo, pedimos hamburguesas para los niños, para el mayor hamburguesa Americana, al
Igual que la hamburguesa del
Menú infantil, la carne cruda, roja, literalmente sin asar.
Los jugos naturales no cuestión la calidad, sino la relación precio cantidad precio, poco lo que sirven y es demasiado el precio que se cancela por un jugo.
De las habitaciones son grandes, espaciosas, la limpieza podría mejorar; la habitación en la que nos hospedamos tenía mucha telaraña. Eso puede mejorar, igualmente el alfombrado, se siente pesado, sucio y es porque lleva muchos años.

2026-07-24 • via Nuitee
M
Melina • solo_traveller • pa
8
Pros:

Me gusto la la habitación siempre limpia

Cons:

La piscina

2026-07-24 • via Nuitee
M
Marco Alfonso • solo_traveller • br
9
2026-07-24 • via Nuitee
M
Marco Alfonso • couple • br
10
2026-07-24 • via Nuitee
L
Luis • couple • mx
10
2026-07-24 • via Nuitee
H
Henry • couple • jm
8
2026-07-24 • via Nuitee
S
Saira Daniela • couple • co
9
2026-07-23 • via Nuitee
L
Laura • family_with_children • co
10
2026-07-23 • via Nuitee
S
Stephanie • solo_traveller • co
10
Excellent hotel, however the beds were way to soft.
Pros:

Staff was very polite, everything super clean and the pool and jacuzzi super relaxing.

Cons:

The beds were way to soft

2026-07-22 • via Nuitee
V
Valentina • family_with_children • co
10
2026-07-22 • via Nuitee
A
Alejandra • solo_traveller • co
10
Pros:

Me encantó el hotel

2026-07-22 • via Nuitee
J
Juan Camilo • solo_traveller • co
10
Pros:

Las instalaciones y el personal

Cons:

Todo excelente

2026-07-21 • via Nuitee
M
maria paulina • couple • co
10
It was a great stay
Pros:

Nice. Staff was really nice

Cons:

The carpet in the room

2026-07-21 • via Nuitee
S
Sean • couple • ie
9
2026-07-20 • via Nuitee
M
Maria • couple • co
4
Pros:

las instalaciones

Cons:

el jacuzzy es demasiado pequeño, es muy frio, no cumple con la expectativa
la psina es fria tampoco cumple las expectativas

2026-07-20 • via Nuitee
D
Diego • couple • co
8
2026-07-19 • via Nuitee
O
Olga Yamile • solo_traveller • co
10
Pros:

Buffet del desayuno

Cons:

Que nunca me llegaron las toallas para el uso de las zonas húmedas y las pantuflas

2026-07-18 • via Nuitee
J
Jose • couple • uy
1
2026-07-18 • via Nuitee
C
Christopher • couple • cl
10
2026-07-18 • via Nuitee