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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Express check-out
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Newspapers in lobby (surcharge)
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Health club
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Long-term parking (surcharge)
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Express check-in/check-out
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Sauna
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Steam room
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Elevator
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Fitness facilities
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Conference space
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Sailing nearby
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Breakfast available (surcharge)
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Health club
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Safe-deposit box at front desk
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Multilingual staff
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Free use of nearby fitness center
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Porter/bellhop
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Express check-out
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Full-service spa
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Meeting rooms
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Wedding services
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Express check-in
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Golf lessons available nearby
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Tours/ticket assistance
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Assistive listening devices available
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24-hour business center
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Snack bar/deli
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Access to nearby indoor pool
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Pilates classes on site
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Long-term parking (surcharge)
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RV, bus, truck parking (surcharge)
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Newspapers in lobby (surcharge)
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Reception hall
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Secured parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Food and water bowls
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Well-lit path to entrance
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Stair-free path to entrance
Review Highlights
Categories
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Property Description
Discover an oasis of luxury at Canary Riverside Plaza Hotel, where comfort meets elegance in the heart of London.
Unwind at the Spa
Indulge in ultimate relaxation at our exquisite spa, offering a range of services including massages, body treatments, and rejuvenating facials to melt away your stress.
First-Class Dining
Savor local flavors at the Quadrato Lounge and Bar, where you can delight in garden views or enjoy 24-hour room service. Don't miss our delicious English breakfasts served on weekends.
Modern Amenities
Enjoy state-of-the-art facilities with air-conditioned rooms featuring Smart TVs and pillowtop beds, alongside a well-equipped health club, indoor pool, and business center catering to all your needs.
Escape to luxury and book your stay at Canary Riverside Plaza Hotel today!
- Pool access available from 9:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Property Policies
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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General
Cashless transactions are available
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Guest type
Essential workers only - NO
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Pets
Pet max weight (per pet) in lb is 15
Property policies
-
Pets
Service animals are exempt from fees/restrictions
-
Check-in & Check-out
Contactless check-out is available
-
General
Cashless transactions are available
-
Guest type
Essential workers only - NO
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Pets
Pet max weight (per pet) in lb is 15
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Pets
Pets allowed
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General
Professional property host/manager
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Pets
Pets allowed (no fees)
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Pets
Pet max weight (per pet) in kg is 7
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Pets
Maximum number of pets per room 1
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Pets
Service animals are allowed
Location
Guest Reviews
Lovely large room facing the river, very quiet and clean. Staff were very friendly. The swimming pool and spa in the health club are fantastic, we could have spent far longer in there! Easy 10 minute walk to tube and next to river boat.
This is a very fussy point but I would have really liked flannels in the bathroom.
Beautiful hotel and great facilities
Breakfast was very expensive
Great location and amazing views. Bed very comfortable.
Rooms pretty basic, no iron or ironing board, only coffee no tea. Coffee not replenished on second day. Cost of room didn’t feel value for money.
Best thing was the gym
Staff not bothered
Great location, lovely views over the Thames.
Short walk to all the Travel hubs and Restaurants etc.
Just a little bit tired the furniture. Time for a refresh.
Sindy lady at reception made me feel like a VIP! Breakfast was exceptionally nice and fresh what is most important! My second time at this hotel and hopefully not last!
Night security
Quietness
None
Staff, very friendly, efficient & helpful
Room a bit basic
The staff was friendly especially the men outside greeting you.
The windows were very dirty :/
The hotel itself is situated in a very good location and the overall aesthetic and atmosphere of the property were genuinely appealing. There were also several members of staff who were welcoming, engaging, and clearly trying their best to provide a positive experience for guests. At times, however, it did feel as though some junior team members were somewhat intimidated or restricted by the presence and approach of more senior management, which unfortunately affected the overall atmosphere. It mad us feel very uncomfortable.
The breakfast itself was of a very high standard in terms of quality and presentation. Once clarified, the food was beautifully prepared and served gradually, which created a much more relaxed and enjoyable dining experience. However, the process surrounding breakfast was quite confusing. Despite having paid £32 per person for breakfast in advance, we were handed menus displaying individual prices without any explanation of what was included or whether additional payment was required. This initially created the impression that we were expected to pay again. Once we asked questions, the situation became clearer, but a brief explanation at the outset would have avoided unnecessary confusion and discomfort.
We were shocked and extremely disappointed with our experience staying at this venue. Whilst the location and appearance of the hotel were appealing, the overall stay was overshadowed by the poor handling of several issues.
The room was clearly in need of updating and felt dated, particularly considering the price point of over £300 per night. More concerningly, appliances within the room were not working properly. Staff did attempt to help when the issues were raised, however the disruption and delays caused us to miss valuable time before an event we had planned to attend.
What made the experience significantly worse was the response from senior management. When we raised our concerns respectfully, we were met with what was honestly one of the worst examples of customer service we have experienced in a hotel. The conversation the following day was deeply uncomfortable. Senior management were dismissive, aggressive in tone, and repeatedly spoke over us while we were trying to explain the situation calmly. Rather than feeling listened to, we were made to feel belittled.
An agreed partial reimbursement was discussed and promised during our stay, yet this was never followed through. We made five follow-up calls to the hotel afterwards, and each interaction left us feeling further dismissed, with no resolution provided.
The biggest disappointment was not that problems occurred, as issues can happen anywhere, but the lack of professionalism, empathy, and accountability shown when trying to resolve them. When paying premium prices, guests should reasonably expect working facilities and to be treated with basic respect when concerns are raised.
Unfortunately, based on our experience, we would not recommend staying at this venue.
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