San Marco Palace

Hotels
8.1 (1039 reviews)
Piazza San Marco 875 , Venice , IT

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Inconsistent cleanliness
Uncomfortable bedding
Limited amenities

Categories

Cleanliness
6.73
Several reviews indicated issues with room cleanliness and maintenance.
Service
9.2
Many reviews highlighted the friendliness of the staff despite some negative comments.
Location
9.74
Location received consistent praise for its proximity to major attractions.
Room Quality
7.19
Mixed feedback on bed comfort, with some discomfort reported.
Amenities
7.22
Limited mention of amenities, with some guests expecting more.
Value for Money
8.18
Pricing perceived as high for the experience offered, especially regarding comfort.
Food and Beverage
8.23
Breakfast is generally well-received, though variety is a concern.
Overall Experience
8.3
Overall positive feedback with specific concerns addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:27

Property Description

Luxury Accommodation in Saint Mark's Square:
San Marco Palace offers a luxurious stay in the heart of Venice's iconic Saint Mark's Square. The air-conditioned rooms and suites boast elegant Venetian furnishings, providing a truly upscale experience.

Convenient Amenities:
The hotel features wood floors, patterned rugs, satellite TV, a minibar, and a private bathroom with a hairdryer in each accommodation. Some suites even offer a balcony or terrace with stunning views of St. Mark’s Bell Tower.

Exceptional Services:
Guests can benefit from the knowledgeable staff who offer tourist information and can arrange a complimentary trip to a Murano glass factory. Enjoy free Wi-Fi access at the reception and start your day with a delicious buffet breakfast and Italian cuisine at the on-site restaurant.

To experience luxury and convenience in the heart of Venice, book your stay at San Marco Palace today!

Important information:

From 1 January 2016 onwards, check-in will take place at Hotel Royal San Marco, at the address San Marco 848.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VCE

Location

Guest Reviews

8.1
Based on 1039 reviews
Cleanliness: 6.73
Service: 9.2
Location: 9.74
Room Quality: 7.19
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 8.3
M
MARIA JOSE • extended_group • es
8
2026-09-19 • via Nuitee
L
Lorenzo • couple • au
8
Great location,
Pros:

The location is amazing. The room is big although had to request a room change. Good breakfast. Overall for old Venice it is great.

Cons:

Don’t get the room next to all the air conditioners, they will keep you awake but staff fixed it and gave us another room.

2026-09-19 • via Nuitee
T
Tina • couple • gb
4
Excellent location!
Pros:

Location excellent!

Cons:

There was a cooker etc but no utensils:crockery/pans. No tea making facilities despite stating they do .Bed and pillows were very hard and uncomfortable!

2026-09-17 • via Nuitee
T
Thomas • couple • us
7
GREAT location. Newly aquired addition needs updating!
Pros:

LOCATION is AWESOME.
Very close to everything you want to see!
Very close to corner food markets and restaurants!

It had a private entrance, was located in the heart of the Venice attraction area, literally around the corner from San Marco Palace and the Doge Palace which made it great to go back to when it was hot to relax a bit mid day.

Also made it easy to visit in the evening for a nice walk during a different time of day.

Cons:

The Royal San Marco Hotel took over the San Marco Hotel in between us booking our trip and arriving. The Royal San Marco probably hasn’t had time to update the San Marco rooms in that time. Our room was huge and well appointed, but these are my recommendations- the bed was hard as a rock, new mattresses. The pillows were also the worst pillows I have ever had to use, thin and hard as rocks. The 1970’s blow dryer, please upgrade. The sheets, scratchy. The ceiling paint in the bathroom is peeling. The refrigerator was barely working. The A/C fan was loud. The breakfast buffet was just ok.

One other thing, the front staff was perfunctory, a bit dismissive, and not very warm. Of all the places we have stayed over this and many other trips, we would rate them very low on their hospitality. Every question we asked was met with a less than enthusiastic attitude while we remained appreciative of whatever response we got. Some places don’t put the effort in because they don’t feel the need to, maybe because of where and what they offer, they are always sold out, so why try. Its a bad attitude to have or to train their staff to have.

2026-09-10 • via Nuitee
P
Paola • family_with_children • jp
7
Very nice
Pros:

Very central, the breakfast was nice and the stuff very kind

Cons:

The rooms were very old,

2026-09-09 • via Nuitee
K
Khalisa • extended_group • at
9
2026-08-30 • via Nuitee
M
Marcia • solo_traveller • us
10
2026-08-28 • via Nuitee
K
Kristina • family_with_children • de
10
2026-08-27 • via Nuitee
N
Nikolas • solo_traveller • sk
10
2026-08-27 • via Nuitee
D
DAVID • solo_traveller • ie
7
hotel good location professional staff & manager
Pros:

The location was excellent right in central square 20 second walk from san Marco .

Cons:

The shower did not work from the day we arrived until the day we left so no hot showers for us at all or our children , but the hotel done their best to rectify it and were professional at all times then gave us a partial refund for the inconvenience so I cant fault their professionalism

2026-08-27 • via Nuitee
K
Konstantinos • solo_traveller • gr
8
2026-08-23 • via Nuitee
C
Carlos Eduardo • family_with_children • br
9
2026-08-22 • via Nuitee
S
Stein • couple • no
8
Cons:

Personalet var ikke på, nesten sure og de ville heller ikke gi meg kvittering. De sa de skulle sende den, men gjorde det.
Dette gjelder personalet i resepsjonen. Resten var ok

2026-08-21 • via Nuitee
W
Walter und Sabrina • extended_group • de
7
2026-08-20 • via Nuitee
S
Sascha • solo_traveller • de
9
Pros:

Einfach eine perfekte Lage mit einem guten Hotel und sehr gutem Service.

2026-08-19 • via Nuitee
D
Davide Fausto • couple • it
9
2026-08-19 • via Nuitee
A
Aboobacar Abdul • family_with_children • mz
10
2026-08-18 • via Nuitee
J
Jacqueline • couple • us
8
If traveling by train, stay closer to station.
Pros:

Location was golden for my son’s first visit to Venice. Enjoyed everything on the Square.

Cons:

Distance from room to train station.

2026-08-17 • via Nuitee
A
Arto • extended_group • fi
5
Pros:

Sijainti on loistava

Cons:

Siisteydessä sekä aamupalassa olisi parantamisen varaa.

2026-08-17 • via Nuitee
S
Sophie • solo_traveller • fr
8
Pros:

Emplacement au top

2026-08-17 • via Nuitee