Rhinefield House Hotel

Whilst the food was excellent, the breakfast was terribly disorganised and the staff couldn’t seem to cope one morning when many guests arrived together. There didn’t appear to be anyone managing the young staff. We didn’t feel enough of the basic food was put out on the buffet table and sometimes ran completely out.
The food in The Conservatory in the evening had a very limited menu and service could be quite slow at times due to only one person being on duty.
Whilst the bar/lounge was lovely, the property is in desperate need of the use of a quiet second lounge. There was another room used for functions which you could go in when free but had a cold feeling and no atmosphere. Shame this couldn’t be turned into a cosy reading room!

There didn't seam to be any toilets near restaurants couldn't see any any & the TV s could do with being updated to smart tvs as there's not many channels

It needs some tender loving care

The bar staff on Thursday evening not attentive. Had to order bar snakes at least twice. Ordered drinks then after 5 minutes that ask us again what drinks we ordered. More training needed.

A little tired in places and the main accommodation block feels like most other chain/business hotels - a real disconnect from the character of the main house. We felt that the staff let the hotel down a little (eg slow service without apology and sometimes coming across a little inauthentic).

The bar staff were busy but should have acknowledged us whilst we were waiting

The room looked really corporate. The furniture throughout the hotel was generic and icky.

There was a white van parked next to our car in the carpark with someone sleeping in it.

Lack of understanding of our reason for choosing R H...no recognition of my b'day...no welcome drink/flower (we are not NEW clients)...unclean spaces, poor facilities in gym area, arrogant receptionist, unfriendly attitude, agist....

Constructively speaking, and something that could be looked into would be the breakfast service as it took quite long. They only do it a la carte for hot food, and it was a busy day, so it took a while to get through everybody at the restaurant. Some items like pastries were on display, but very limited. Some thought could be given on how to make breakfast service a bit faster, perhaps some more items should be on display, things that are easy to keep on a buffet style without compromising the quality, usually elements of an English breakfast are not so hard to be kept like that, or a granola. That would already deal with a portion of clients.

Nothing

The restaurant experience was lovely but unfortunately the food was not a good standard. I would not eat there again.

The swimming pool water wasn't very clean.

Nothing.

I would have liked to have a snack bar or some snacks available for the afternoon