Hilton Santa Cruz Scotts Valley

Hotels
Hilton Hotels & Resorts
7.9 (1225 reviews)
6001 La Madrona Drive , Santa Cruz , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High pricing for amenities

Categories

Cleanliness
6.61
The room was not clean and had issues with hygiene.
Service
9.08
Staff were friendly and helpful throughout.
Location
9.12
Excellent location with easy access to various areas.
Room Quality
7.57
Rooms were decent but had some maintenance issues.
Amenities
8.1
Facilities were present but some needed improvement.
Value for Money
7.06
Prices felt high given the quality of food and some facilities.
Food and Beverage
6.61
Food was not great and lacked value for money.
Overall Experience
9.08
Overall enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:19

Property Description

Luxurious Accommodations
Indulge in spacious guestrooms and suites at Hilton Santa Cruz-Scotts Valley, complete with unique amenities like free Wi-Fi, microwaves, and refrigerators for a comfortable stay.

Relaxing Facilities
Unwind by the outdoor pool or stay active at the well-equipped fitness centre featuring Precor equipment. For business needs, take advantage of the 24-hour business centre to stay productive during your stay.

Delectable Dining Options
Savor traditional California cuisine at Stonehouse Bar & Grill, conveniently located on-site for breakfast, lunch, and dinner. Enjoy a culinary experience without leaving the hotel premises.

Book your stay at Hilton Santa Cruz-Scotts Valley for a perfect blend of comfort, convenience, and culinary delights.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1225 reviews
Cleanliness: 6.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
L
Linda solo_traveller us
1
Bookings .com canceled our reservation
Pros:

Nothing!!! Our reservation was cancelled when we arrived by Bookings .com

Cons:

Nothing!! We didn’t get to stay there

2026-08-27 via Nuitee
G
Gennel family_with_children us
10
2026-08-25 via Nuitee
R
Robert solo_traveller us
8
2026-08-21 via Nuitee
B
Bonnie couple us
9
Quiet roomand easy access to parking lot
2026-08-18 via Nuitee
P
Pecina-Castro extended_group us
10
It’s beautiful and perfect location.
Pros:

Nestled in the forest.

Cons:

Needing a little more handicap stalls.

2026-08-15 via Nuitee
S
Shaunna family_with_children us
3
Frustrating
Pros:

Staff was overall pleasant.
Breakfast was good.

Cons:

Shower was broken
Air Conditioning was broken / under performing
( Room stayed 74 degrees despite AC set for 68 degrees all night )
Room Furnishings were stained on arms and corners.
Hot tub had mildew and grime on tiles and filter.
Room facing loud Highway 17, hard to enjoy the view.
Room and balcony was directly above the parking and passenger loading zone, engines, backup beeping of trucks were intrusive.
Open Bags of soiled linens were left outside my door in the hallway. I saw this on every hallway.

2026-08-12 via Nuitee
M
Matthew family_with_children us
10
2026-08-11 via Nuitee
E
Etzion solo_traveller il
9
Pros:

מקום מדהים

2026-08-11 via Nuitee
S
Shelley family_with_children us
10
Great place that met our needs. All the staff we dealt with were great.
Pros:

Very beautiful and quiet.

Cons:

All was great nothing to complain about.

2026-08-10 via Nuitee
S
Samuel family_with_children us
9
2026-08-07 via Nuitee
M
Marcela extended_group us
6
It is ok
Pros:

The rooms are very clean and a good size. The bed was comfortable

Cons:

Not good food, pool is small and packed with kids. They didn’t have enough pool towels. It is OVERPRICED!

2026-08-03 via Nuitee
G
Georgette solo_traveller us
10
Great place to stay!
Pros:

The lobby smelled like apple cinnamon. Staff friendly. Pool area nice. Rooms nice, microwave and fridge are nice to have. Great location.

Cons:

Shower wayer pressure was a little low.
Bed was a little hard for my back.

2026-08-03 via Nuitee
D
DiEsta family_with_children us
6
It was fine
Cons:

Very expensive for a mid location and experience. Very overpriced for what you get. Pictures make it seem more luxurious.

2026-08-03 via Nuitee
D
Dawn couple us
10
2026-08-03 via Nuitee
C
Cynthia solo_traveller us
5
2026-08-02 via Nuitee
J
Joseph family_with_children us
7
Nice hotel, clean rooms, great location!
Pros:

Excellent location if you plan to visit the Redwoods or any of the nearby towns.

Cons:

Weird that there was no hand soap by the bathroom sink. Would be nice if there was a garbage can next to the ice machine instead of people just piling up trash next to it. Pool could be a little warmer. No complaints about the room itself though.

2026-07-25 via Nuitee
D
Desaray family_with_children us
10
2026-07-25 via Nuitee
R
Reinhard family_with_children de
8
Insgesamt ein schöner Aufenthalt für 2 Nächte
Pros:

Der Pool und das Gym sind sehr schön

Cons:

Das Zimmer war sehr dunkel, die Matratzen durchgelegen und die Kopfkissen hart.

2026-07-23 via Nuitee
J
Jose family_with_children us
8
Pros:

Polite staff, comfy beds, quiet

Cons:

Out of bar soap which was odd and the hot tub wasn't working. Carpet in the hallways smell dirty.

2026-07-22 via Nuitee
A
Anna family_with_children us
8
Pros:

Beautiful location

Cons:

I didn’t like that housekeeping knocked on our door before checkout time. Housekeeping knocked on the door at 8:00am when checkout time was 11. My family and I were still sleeping.

2026-07-15 via Nuitee