Hilton Santa Cruz Scotts Valley

Hotels
•
Hilton Hotels & Resorts
7.9 (1225 reviews)
6001 La Madrona Drive , Santa Cruz , US
+1 831-440-1000

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High pricing for amenities

Categories

Cleanliness
6.61
The room was not clean and had issues with hygiene.
Service
9.08
Staff were friendly and helpful throughout.
Location
9.12
Excellent location with easy access to various areas.
Room Quality
7.57
Rooms were decent but had some maintenance issues.
Amenities
8.1
Facilities were present but some needed improvement.
Value for Money
7.06
Prices felt high given the quality of food and some facilities.
Food and Beverage
6.61
Food was not great and lacked value for money.
Overall Experience
9.08
Overall enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:19

Property Description

Luxurious Accommodations
Indulge in spacious guestrooms and suites at Hilton Santa Cruz-Scotts Valley, complete with unique amenities like free Wi-Fi, microwaves, and refrigerators for a comfortable stay.

Relaxing Facilities
Unwind by the outdoor pool or stay active at the well-equipped fitness centre featuring Precor equipment. For business needs, take advantage of the 24-hour business centre to stay productive during your stay.

Delectable Dining Options
Savor traditional California cuisine at Stonehouse Bar & Grill, conveniently located on-site for breakfast, lunch, and dinner. Enjoy a culinary experience without leaving the hotel premises.

Book your stay at Hilton Santa Cruz-Scotts Valley for a perfect blend of comfort, convenience, and culinary delights.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1225 reviews
Cleanliness: 6.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
J
Job • solo_traveller • us
10
Bueno 👍
Pros:

Si amplía muy buena

2026-10-16 • via Nuitee
A
alejandro • couple • us
10
I don’t return again at this hotel
Pros:

Close to Santa Cruz

Cons:

Food

2026-10-16 • via Nuitee
A
Angela • solo_traveller • us
5
Should have been maintained every day to ensure everything was working properly.
Pros:

Pretty view and clean.

Cons:

The air conditioner was not working, the reception clerk did not tell me before I entered my room. The pillow was too flat.

2026-10-15 • via Nuitee
J
Joseph • couple • us
10
2026-10-12 • via Nuitee
S
Sara • couple • us
7
Pros:

Location was pretty! Overall hotel room was nice.

Cons:

The AC in the bedroom wouldn’t go below 70 degrees and it was during a hot few days. Outside of our room and the hallway smelled like mildew. We thought it would go away but it was there for all 3 days we stayed. I also wish the sink nozzle in the bathroom was a stream instead of spraying, would get everywhere when turning on. Shower nozzle could’ve been better as well.

Not a deal breaker but wish the pool didn’t have music as the sound of nature is so nice!

2026-10-11 • via Nuitee
T
Tracy • family_with_children • us
10
A great feeling of peace and comfort while staying 1 night. Balcony looking into the trees was the winner ticket for me.
Pros:

Location is excellent and staff ( front desk ) very friendly. Very accommodating. Enjoyed my stay.

Cons:

N/A

2026-10-11 • via Nuitee
F
fai • couple • us
5
2026-10-07 • via Nuitee
H
Hope • extended_group • ch
3
How can you charge Hilton prices and not have house keeping services everyday? We stayed six nights and not once were ou
Pros:

The staff were somewhat helpful or at least tried to be.

Cons:

Upon arrival, we were informed that there was not regular maid service. We had to book in advance. I did do so and I had to call to the front desk for the service on the days that they were supposed to come. I can not believe that we had to book maid service in a hotel. If I had to do this, I would have booked an Airbnb. You can not charge hotel prices and not give hotel standard service.

This property looked like it was last updated in 1996. The bathrooms were absolutely terrible. I can’t believe that in 2026, we are still using shower curtains. Beyond that, there was a literal hole in our wall.

2026-09-19 • via Nuitee
O
Ozge Gulen • solo_traveller • us
8
2026-09-17 • via Nuitee
S
sharon • couple • gb
9
Pros:

It was very nice, lovely clean room with a great comfortable bed

2026-09-13 • via Nuitee
V
Vladislav • couple • ru
1
It was awful, the temperature inside was 60 degree, the staff said that engineer will come and fix it but no one came, n
Pros:

Outside looking very good

Cons:

Tv

2026-09-13 • via Nuitee
V
Viktoria • couple • us
7
2026-09-11 • via Nuitee
E
Elsa • solo_traveller • us
9
2026-09-11 • via Nuitee
D
Diane • family_with_children • us
3
2026-09-09 • via Nuitee
G
Guadalupe • family_with_children • us
8
Great
Pros:

Clean, friendly staff, and quiet area

Cons:

The fridges are not cold when you come in and they don’t disclose that you need to turn them on. It put a damper on plans other great location.

2026-09-08 • via Nuitee
L
Linda • solo_traveller • us
1
Bookings .com canceled our reservation
Pros:

Nothing!!! Our reservation was cancelled when we arrived by Bookings .com

Cons:

Nothing!! We didn’t get to stay there

2026-08-27 • via Nuitee
G
Gennel • family_with_children • us
10
2026-08-25 • via Nuitee
R
Robert • solo_traveller • us
8
2026-08-21 • via Nuitee
B
Bonnie • couple • us
9
Quiet roomand easy access to parking lot
2026-08-18 • via Nuitee
P
Pecina-Castro • extended_group • us
10
It’s beautiful and perfect location.
Pros:

Nestled in the forest.

Cons:

Needing a little more handicap stalls.

2026-08-15 • via Nuitee