SureStay Plus Hotel by Best Western Gatlinburg

Hotels
•
SureStay Plus Hotel by Best Western
8.1 (2532 reviews)
218 Ski Mountain Rd , Gatlinburg , US
+1 865-325-1516

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.43
Multiple reviews mention significant cleanliness issues.
Service
8.9
The staff received positive mentions despite some issues.
Location
9.44
Many reviews highlight the excellent location.
Room Quality
7.39
Mixed feedback; issues like mold and unclean rooms were noted.
Amenities
7.42
Limited amenities; no pool and issues with WiFi.
Value for Money
7.88
Guests feel the price could be better considering the issues.
Food and Beverage
8.43
Breakfast included and positively mentioned.
Overall Experience
8.9
General sentiments were mixed but overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2532 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
L
Loretta • solo_traveller • us
9
Pros:

The room was very clean and the view from the balcony was nice watching the creek. And we got to see a bear.

Cons:

We did not like that the ice machine was on the third floor because we are disabled and we stayed on the second. We did not like that they was not something to put the ice in in our room. And we was put by the laundry room which was loud.

2026-09-19 • via Nuitee
J
Jeannie • extended_group • us
8
2026-09-17 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-09-17 • via Nuitee
T
Teresa • couple • us
4
2026-09-16 • via Nuitee
P
Pierce • solo_traveller • us
8
Pros:

Friendly staff good location

Cons:

I liked everything

2026-09-13 • via Nuitee
N
Nick • couple • us
10
Fantastic
Pros:

Convenient

Cons:

Nothing

2026-09-11 • via Nuitee
K
Kayla • solo_traveller • us
1
Pros:

The location was great! The room was semi-updated.

Cons:

The woman working the front desk was extremely rude and unwelcoming. We had old hair on the walls of our shower. Breakfast had only one fruit, which was super old, brown bananas.

2026-09-09 • via Nuitee
E
Edgar • family_with_children • us
3
The room wasn’t clean at all , very dirty
2026-09-07 • via Nuitee
C
Carla • couple • de
7
2026-09-06 • via Nuitee
M
Marc • solo_traveller • nl
6
Niet voor herhaling vatbaar
Pros:

De parking

Cons:

Niet hygiënisch schimmel aangetroffen op de kamer

2026-09-05 • via Nuitee
G
Greg • solo_traveller • us
10
2026-09-05 • via Nuitee
R
Ronald • extended_group • us
8
Very nice and relaxing
Pros:

Location and price.!

Cons:

N\a

2026-09-05 • via Nuitee
J
James • couple • us
8
2026-09-03 • via Nuitee
T
Tommy • couple • us
7
It was peaceful sitting on the balcony and a bear would come by the river each day.
Pros:

Had a balcony by the river. Clean rooms. Staff were great. Great price. Probably stay there again.

Cons:

Elevator had some issues a few times. Needed more luggage carts with the top rods to hang your clothes on.

2026-09-02 • via Nuitee
R
Ram • couple • us
3
Pros:

It close to the strip

Cons:

The smell of the room. The bed was not comfortable. And the pillows is soft flat and very old.

2026-09-01 • via Nuitee
R
Rickie • couple • us
6
Entire facility needs good cleaning including the pool
Pros:

Room was OK

Cons:

Entire facility needs good cleaning including the pool

2026-09-01 • via Nuitee
J
Janese • couple • us
10
We had a bear come around the property every evening. Enjoyed watching him from our 5th story balcony. And being able t
Pros:

Enjoyed it being by the water.

Cons:

There wasn’t anything I didn’t like.

2026-08-27 • via Nuitee
A
Ashley • couple • us
10
2026-08-22 • via Nuitee
A
Ashlee • couple • us
10
2026-08-21 • via Nuitee
C
Crystal • family_with_children • us
10
2026-08-19 • via Nuitee