SureStay Plus Hotel by Best Western Gatlinburg

Hotels
•
SureStay Plus Hotel by Best Western
8 (2331 reviews)
218 Ski Mountain Rd , Gatlinburg , US
+1 865-325-1516

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location near downtown and river
Balcony views and wildlife/bear sightings
Many guests found rooms spacious
Several mentions of comfy beds
Friendly/front-desk staff often praised
Good value/budget-friendly for many
Easy check-in reported
Smoking-permitted balconies appreciated by some
Cons:
Frequent cleanliness issues: stained mattresses, dirty sheets, bed bug concerns
Pest sightings reported (ants, bugs on drapes)
Shower problems: mildew, poor drainage, chipped surfaces
Breakfast and coffee service poor or unavailable
Maintenance problems: worn doors, stained furniture, old/dingy feel
Noisy elevator and small/out-of-order elevator reported
Inconsistent or rude staff in some reports
Lack of on-site laundry and limited guest amenities

Categories

Cleanliness
6.5
Multiple reviews cite stained mattresses and sheets, evidence/suspected bed bugs, ants, mildew in showers and general dinginess; a few guests called rooms clean but overall cleanliness is a notable problem.
Service
9
Several guests praised friendly, helpful front desk staff and easy check-in; however there are isolated reports of rude staff and language/coverage issues at the desk—overall service is generally strong with some exceptions.
Location
9.5
Consistently praised: excellent location near downtown, riverfront setting, balcony views and easy walking to restaurants/attractions; many guests enjoyed wildlife/bear viewing from the property.
Room Quality
7.5
Rooms are described as spacious with comfortable beds by some, but there are repeated maintenance issues: stained upholstery, worn doors, noisy elevator adjacency, shower drainage and mildew problems—mixed quality.
Amenities
7.5
Property offers balcony/river access and basic budget amenities, but guests report poor breakfast, no in-room coffee makers available, and lack of on-site laundry; amenities are adequate but limited and inconsistently delivered.
Value for Money
8.5
Several guests called the hotel budget-friendly and good value for the price, though at least one guest felt it was overpriced for its condition; overall perceived as good value.
Food and Beverage
6.5
Multiple complaints about breakfast quality and availability (out of coffee makers, poor breakfast offerings); little positive feedback on F&B.
Overall Experience
9
Many guests enjoyed the riverfront setting, balcony views and wildlife sightings and would stay again; however, cleanliness and occasional staff/maintenance problems tempered some stays—overall experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 2331 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 9
D
Donny • couple • us
4
It would have been a nice quiet stay had it not been for the noisy elevator.
Pros:

The room was big and clean. The love seat seat very stained and we turn the cushions upside down to sit on. The handicap shower was easy to use.

Cons:

We paid extra for a nicer room and it was located next to the elevator. It was very noisy every time it went up or down. Loveseat was dirty with stains.

2026-10-31 • via Nuitee
E
Ellington • family_with_children • us
10
Pros:

Clean and friendly

Cons:

Bathroom in the breakfast area was closed

2026-10-31 • via Nuitee
J
Jennifer • family_with_children • us
1
Pros:

The location was great. The remains of bed bugs not so much.

Cons:

The mattresses were stained and appeared to have bed bugs

2026-10-30 • via Nuitee
A
Amber • couple • us
6
Good spot and price
Pros:

The location and price

Cons:

Could of had a lil bit more too it

2026-10-29 • via Nuitee
M
Mark • extended_group • us
10
2026-10-29 • via Nuitee
B
Billie • couple • us
8
Nice view comfy bed.
Pros:

Location

Cons:

The worn out doors not closing, cleanliness of the grounds.

2026-10-29 • via Nuitee
M
Michael • couple • us
7
Cons:

They were out of coffee makers for guest rooms, and the breakfast was not good.

2026-10-29 • via Nuitee
G
Gregory • couple • au
4
Fair
Cons:

Staff were not friendly, poor knowledge of the surrounding area. e.g I was told the nearest place to by beer was 4 blocks away. Did not know where a laundry mat was. I think that’s important when a hotel does not have a laundry.

2026-10-27 • via Nuitee
K
krantz • couple • us
10
Pros:

We loved the balcony and being able to smoke on the balcony was a plus

2026-10-26 • via Nuitee
M
Matthew • family_with_children • us
10
2026-10-25 • via Nuitee
S
Stacey • family_with_children • us
10
Excellent & budget friendly!
Pros:

Check-in was easy- front desk staff was friendly and fantastic with providing the need-to-know details. Rooms were clean. Beds were comfy. Peaceful & relaxing being on the river & nature’s soundtrack.

Cons:

Nothing that we can note.

2026-10-23 • via Nuitee
D
Dewana • couple • us
5
Good location. Beds were too hard. Wasn’t clean.
Pros:

Close the downtown.

Cons:

We had a 2 queen bed room and the beds were so hard, we checked a day early.
The sheets on one bed were dirty.

2026-10-22 • via Nuitee
S
Skyler • solo_traveller • us
10
2026-10-21 • via Nuitee
J
Jessica • couple • us
10
Great value, clean, close to downtown.
Pros:

Great view from the balcony, got to see bears from a safe distance!

Cons:

Nothing not to like.

2026-10-21 • via Nuitee
V
vika • family_with_children • by
1
2026-10-20 • via Nuitee
J
Julie • family_with_children • us
8
Enjoyed our stay. Would stay again.
Pros:

Loved the view from our balcony. I liked the layout of the room. There were several restaurants within walking distance but we also walked to downtown and it wasn’t far either. We also seen a bear while walking to dinner in the creek outside the hotel.

Cons:

The bathroom needed better ventilation. It got hot quickly.

2026-10-20 • via Nuitee
J
Joni • couple • us
9
Good one night stay with good location. The staff was friendly.
Pros:

It was clean and affordable

Cons:

Wished they had earlier coffee service available. It was loud.

2026-10-19 • via Nuitee
G
Greiff • extended_group • de
7
Pros:

Die Lage des Hotels - direkt am Fluß mit freilaufenden Bären

Cons:

Die Zimmer könnten ein wenig mehr gepflegt werden.

2026-10-18 • via Nuitee
S
SHANE • couple • us
1
2026-10-17 • via Nuitee
D
Dennis • couple • us
9
2026-10-16 • via Nuitee