Extended Stay America Premier Suites - San Jose - Airport

Hotels
•
Extended Stay America Premier Suites
7.1 (565 reviews)
55 E. Brokaw Road , San Jose , us
+1 408-453-3000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Cons:
Cleanliness issues
Limited breakfast options
High prices

Categories

Cleanliness
6.31
Several reviews highlighted issues with cleanliness, mentioning stale and smelly rooms, unclean towels, and garbage left unattended.
Service
8.28
Reviews highlight friendly staff, though issues with responsiveness were noted.
Location
7.82
Location was convenient for access but criticized for being in a commercial area with limited nearby attractions.
Room Quality
7.27
Rooms were described as cozy and clean, but issues like noise, firmness of beds, and unclean linens were raised.
Amenities
7.3
Amenities were generally appreciated, though there were specific complaints about missing kitchen supplies.
Value for Money
6.76
Some reviews mentioned high prices relative to the offered services.
Food and Beverage
5.81
Breakfast options were notably criticized as inadequate.
Overall Experience
7.28
Mixed reviews overall, with satisfactory stays but notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:18

Property Description

Extended Stay with Kitchenettes
Located just 5 minutes from Mineta San Jose International Airport, Extended Stay America - San Jose - Airport offers spacious rooms with kitchenettes, perfect for longer stays. Each room is equipped with a stove-top, microwave, and fridge, along with laundry facilities and upgraded bedding for added comfort.

Convenient Amenities
Enjoy free WiFi, a 24-hour front desk, and a complimentary grab-and-go breakfast featuring a variety of options like breakfast bars, muffins, and hot cereal. Plus, take advantage of the free onsite parking during your stay.

Nearby Attractions
Explore the area with SAP Center and the San Jose McEnery Convention Center just a short drive away. Book now and experience comfort and convenience at Extended Stay America - San Jose - Airport.

Important information:

Housekeeping service is offered every 7 days.

Please note that guests need to provide a valid credit card at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.1
Based on 565 reviews
Cleanliness: 6.31
Service: 8.28
Location: 7.82
Room Quality: 7.27
Amenities: 7.3
Value for Money: 6.76
Food and Beverage: 5.81
Overall Experience: 7.28
O
Ohad Shmuel • solo_traveller • il
6
2026-07-21 • via Nuitee
O
Ohad Shmuel • solo_traveller • il
5
2026-07-21 • via Nuitee
J
JAYSHRIBEN • family_with_children • us
1
Pros:

I m empty toom in next few hours because of issues i didn’t get anything refund

Cons:

Customer service and desk guy

2026-07-10 • via Nuitee
B
Benitez • family_with_children • py
7
Opción OK.
Pros:

La habitación era muy grande y cómoda. El lobby del hotel es más bien escueto. Mucho lugar para estacionar, que siempre viene bien.

2026-07-02 • via Nuitee
M
Martha • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything, the staff was rude, they all need to be trained in customer service and how to better explain that the rooms do not come with anything except towels. Although we saw housekeeping,the hallways and stairs were dirty,the same things that were sprinkled down the stairs were there all week. The floor in our room was filthy, the bathroom had mildew on the calking, the shower curtain was super short, so the shower would splash the floor. We had to ask for everything, EVERYTHING. THERE WASN'T EVEN A BAR OF SOAP!!! JORDAN at the front desk was extremely rude! JORDAN wanted me to make sure that I knew his name for the review. It set the tone for the week stay. We will be sure to never stay there again and we will tell our friends and family to avoid it. Broken car window glass in several places in the parking lot did make us fearful to park at night. Overall an uncomfortable stay.

2026-06-29 • via Nuitee
M
Maidana • solo_traveller • py
9
2026-06-27 • via Nuitee
A
Alicia • solo_traveller • us
10
Pros:

The employees where very helpful

Cons:

I loved the attentiveness

2026-06-27 • via Nuitee
J
Javier • solo_traveller • us
5
2026-06-23 • via Nuitee
K
KOICHIRO • solo_traveller • jp
7
2026-06-21 • via Nuitee
Y
Yi • couple • us
5
Cons:

The staff can’t speak English

2026-06-20 • via Nuitee
K
karina • solo_traveller • ca
8
2026-06-18 • via Nuitee
R
Ranjit • solo_traveller • us
9
Pros:

Location and affordability

Cons:

Bathroom shower.

2026-06-15 • via Nuitee
J
Jason • solo_traveller • us
1
Pros:

Dirtiest hotel I've ever stayed at.

Cons:

The cleanliness of the hotel was disappointing. The breakfast selection was also poor. The beds were also very uncomfortable

2026-06-13 • via Nuitee
S
Sonjya • solo_traveller • us
10
Staff was great
Pros:

Hotel staff was very helpful and the place was clean & well located

2026-06-03 • via Nuitee
E
Erica • extended_group • us
7
2026-05-28 • via Nuitee
K
Kevin.Carol • couple • us
4
2026-05-26 • via Nuitee
S
Steve • solo_traveller • us
7
2026-05-25 • via Nuitee
T
Thomas • couple • us
9
2026-05-24 • via Nuitee
C
Caroline • couple • us
1
Not comfortable and worst stay experience!
Pros:

Nothing! Bed is low and mattress felt like it was inflatable and kept rubbing against the bed and makes loud squeaky noises.

Cons:

Poor front lobby service.
No water in the morning. Elevator not working. My husband is handicapped and was forced to use the stairs from third to first floor. ADA Non-compliant for emergency situations.
Front desk did not inform guests of no running water and elevator not working

2026-05-19 • via Nuitee
P
Persephone • solo_traveller • us
9
Good place to stay at—would stay here again!
Pros:

Nice clean suite with kitchenette. Modern and spacious.

Cons:

Wish they provided dish soap

2026-05-19 • via Nuitee