Paid
Children allowed

Facilities

Self parking (surcharge)
Free WiFi
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Soundproof rooms
Meeting/banquet facilities
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good / convenient location
Friendly, responsive 24/7 staff
Some rooms are clean, modern and comfortable
Perceived good value by several guests
Parking is close by
Cons:
Inconsistent cleanliness; some rooms very dirty and odors reported
Broken elevator and poor communication about repairs
Fire-alarm incidents and guest disturbances affected safety/comfort
Room maintenance issues: broken doors/hinges, thin linens, rough towels
Limited amenities: no breakfast in many stays, tight parking spaces, missing washcloths/no smart TV

Categories

Cleanliness
7
Mixed reports: several guests praised the property as exceptionally or surprisingly clean, while multiple reviews cite very dirty rooms, broken doors, strong / unusual smells and soiling. Overall cleanliness is inconsistent.
Service
9.8
Generally strong: staff repeatedly described as friendly, polite and highly responsive with 24/7 front desk coverage; front desk manager specifically praised. Some communication/maintenance lapses (elevator) noted but staff support was a consistent positive.
Location
9.6
Location frequently cited as a pro and good value for the price; a minority found the location less desirable, but most comments praise convenience and proximity.
Room Quality
7.1
Multiple maintenance and comfort issues reported: broken doors/hinges, uncomfortable pillows/beds for some, thin linens, rough towels, plumbing/hot water delays. A few rooms were described as modern and tidy, so quality is variable.
Amenities
7.4
Limited and inconsistent: elevator outages, tight parking, no smart TVs or washcloths in some stays, and breakfast often not provided. Parking proximity is convenient but spaces are tight.
Value for Money
8
Mixed but leaning positive: several guests called it excellent value for the cost, while others felt the price was too high given maintenance and amenity issues.
Food and Beverage
8.2
Breakfast / F&B largely absent or not used in reviews (some guests specifically noted no breakfast). Assigned neutral/target rating reflecting limited mentions.
Overall Experience
8.5
Aggregate impression is mixed: many guests enjoyed friendly staff, safety and value, but serious negatives for some (dirty rooms, recurring fire-alarm incidents, broken elevator) reduced consistency. Overall leans positive with notable outlier issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Philly Inn & Suites features air-conditioned rooms with flat-screen TV in the West Philadelphia district of Philadelphia. The reception can provide tips on the area. Banquet halls accommodate 20 to 350 guests.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Parking

    A parking garage is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.2
Based on 3058 reviews
Cleanliness: 7
Service: 9.8
Location: 9.6
Room Quality: 7.1
Amenities: 7.4
Value for Money: 8
Food and Beverage: 8.2
Overall Experience: 8.5
C
Chris • couple • us
1
Room was not clean put me in another room it was the same way and every time i book at this property the Indian guy at t
Pros:

The location

Cons:

The room that was given to me

2026-10-31 • via Nuitee
T
Thomas • couple • us
10
surprisingly clean quiet and perfect for a night on the road
Pros:

Good location for the price room clean tidy and well maintained with comfortable beds and modern decor

2026-10-31 • via Nuitee
C
Chris • couple • us
1
2026-10-31 • via Nuitee
D
David • couple • us
8
2026-10-30 • via Nuitee
K
Kreiser • couple • us
5
Pros:

The elevator did not work, and we were not informed until after we had already checked in. So, I could not request to have a lower floor room.

Cons:

It had a seedy vibe to it. And was annoying not having a working elevator. They said it would be fixed by the time we left the next day and it was not. And did not seem to have anyone working on it.

2026-10-29 • via Nuitee
M
Marvin • couple • us
8
The stay was good. I would come back.
Pros:

Room was nice and clean.

Cons:

Elevator was broken and the hinges on the bathroom door was falling off.

2026-10-28 • via Nuitee
C
Chris • couple • us
1
2026-10-27 • via Nuitee
S
Sherri • solo_traveller • us
1
Not a great experience.
Pros:

It was remodeled since my last visit in 2012. The front desk manager was very nice. The building was quiet and clean.

Cons:

The pillows were smaller than a throw pillow for a couch and as flat as pancakes. The linen and blanket were thin and drab and the towels and wash cloths were rough. Around 3am the fire alarm went sounded and I had to exit the building in my robe, which would have been fine if there was actually a fire. Apparently, some people got out of control at a party on the floor below me and someone started spraying the fire extinguisher. The white substance was billowing from the opened exit door as I descend the stairs to the first floor. I could barely see or breathe.

We had to wait in the cold for the fire truck to come. After waiting downstairs for almost an hour in the cold or in the lobby , we were cleared to return to our rooms and then the alarm sounded again. After waiting for the fire truck for a 2nd time we were cleared to return to our rooms but, the elevators were not running. I could not return to sleep and after seeing the some of the other guests, I no longer felt safe.

2026-10-26 • via Nuitee
L
Leslie • couple • us
4
Will not stay again
Pros:

Not much really.

Cons:

The window shades didn’t open at all. It was not a view to begin with but jeez can the shades at least open? The bed was not that comfortable and the sheets didn’t look clean. At 330 AM the fire alarm woke everyone up and didn’t cease for at least ten minutes. And then randomly came back on after they finally stopped it. It was a horrific experience. The location was not great and the water pressure .. well you might as well stand outside in the rain to get rinsed off better 😑🙄

2026-10-25 • via Nuitee
K
KENDALL • solo_traveller • us
8
Excellent value
Pros:

Excellent. All would be Excellent except that parking is a little too tight for me. It didn't take away that much from the overall experience though. I thought it was still a great value for the cost!

Cons:

Parking is too tight.

2026-10-22 • via Nuitee
L
Latasha • family_with_children • us
10
2026-10-21 • via Nuitee
M
Marques • couple • us
8
Pros:

I didn’t have breakfast .

2026-10-19 • via Nuitee
L
Latasha • family_with_children • us
10
2026-10-17 • via Nuitee
L
Latasha • family_with_children • us
10
Pros:

Staff are very friendly hotel is nice and clean

2026-10-17 • via Nuitee
K
katrena • solo_traveller • us
9
2026-10-17 • via Nuitee
L
Latasha • couple • us
10
2026-10-17 • via Nuitee
C
Christian • solo_traveller • us
7
2026-10-16 • via Nuitee
P
Phylicia • family_with_children • us
5
2026-10-14 • via Nuitee
S
SARGRANES • couple • us
10
2026-10-13 • via Nuitee
G
Geralyn • couple • us
1
Pros:

it was disgusting and we did not stay we left as soon as we entered - doors broken - room dirty - everything dirty

2026-10-12 • via Nuitee