Grand Central Hotel Shanghai - Nanjing Road

Le lit est limite « raide » on s’attend à une autre catégorie de matelas dans ce type d’établissement.
Manque de produits pour le corps ; une seule fiole de savon, shampooing et après shampooing pour une chambre double c est pas assez …

I understood the 2pm check-in policy, but found the staff unnecessarily inflexible. We waited from 9am and repeatedly asked from 1pm, but were refused until exactly 2pm. We were offered an expensive room upgrade, which we declined as we didn’t need it, and unfortunately felt there was very little flexibility afterwards. For a hotel advertised as 4–5 star, the level of customer service was disappointing.

The temperature of the shower water is difficult to adjust; it is either too hot or too cold, so the temperature cannot be adjusted appropriately!

조식이 생각만큼 종류가 다양하지 않았어요.

Beds are a little on the small side compared to what we would be insued of in other parts of the world but it wasnt a big deal at all.

Somewhat worn down, air-condition not really reacting to change. It was descent though. Mixed feeling of staff, some were kind of unhelpful.

⭐☆☆☆☆

This hotel may have been a five-star property decades ago, but it has failed to keep up with modern international standards. It still feels trapped in the past while the rest of the hospitality industry has moved forward.

The rooms are extremely outdated. The carpets have an unpleasant smell, and the electrical system is old-fashioned. Every light has its own separate switch, with no master switch to control the room lighting conveniently. Small details like these make the hotel feel neglected rather than luxurious.

The front desk staff were the worst part of my stay. They were unhelpful and provided poor customer service. Room service was also disappointing, slow, and below the standard you would expect from a five-star hotel.

Breakfast was another major letdown. The selection was very limited, and much of the food did not seem fresh. It certainly does not reflect the quality expected from a luxury hotel.

To make matters worse, the hotel required a deposit of RMB 1,000 per day for the minibar. I told them to remove the minibar instead, but rather than doing that, they locked the entire refrigerator, preventing me from even storing my own bottled water. They refused to unlock it, which was both unreasonable and frustrating.

The only positive aspect of this hotel is its location. Shanghai is a beautiful city, but unfortunately, staying at this hotel significantly damaged my overall experience. This was one of the most disappointing hotel stays I have ever had, and I would strongly advise anyone considering booking here to look elsewhere. Don’t let the photos fool you—this is a very old hotel that no longer deserves its five-star rating.

nichts, alles Super so

- 아침 다양하고 괜찮습니다 그런데 1-2시간 늦게 내려가면 음식 신선도나 컵 냄새가 좀 안좋았어요

Staff on reception could be more friendly and welcoming.