The Westin St. Louis

Hotels
•
Westin
8.8 (720 reviews)
811 Spruce Street , Saint Louis , us
+1 314-621-2000

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Terrible food and service issues

Categories

Cleanliness
6.2
The cleanliness of my room was unacceptable. The toilet was visibly dirty, and both the shower and sink drains were clogged and unable to drain properly.
Service
9.7
Some staff showed genuine hospitality, while others were unhelpful, creating a mixed impression of service.
Location
10
The hotel was in a perfect location, highly appreciated by guests.
Room Quality
9.7
The room was nice after they gave us the correct one.
Amenities
9.7
Standard quality for this hotel tier.
Value for Money
9.7
Standard quality for this hotel tier.
Food and Beverage
6.2
Breakfast was gross and there were issues with the order.
Overall Experience
9.2
A decent overall experience with significant flaws in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Indulge in modern rooms with a 37-inch flat-screen TV, in-room movies, and a spacious bathroom with a separate shower and soaking tub.

Dining Experience
Enjoy a unique dining experience at Quattro Trattoria and Pizzeria, the hotel's full-service Italian restaurant with a warehouse theme.

Convenient Amenities
Take advantage of the well-equipped gym, Avis car rental on-site, business center, and concierge services for a seamless stay.

Experience luxury and convenience at its best in the historic Cupples Station district of downtown St. Louis. Book your stay at The Westin St. Louis now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

8.8
Based on 720 reviews
Cleanliness: 6.2
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9.7
Food and Beverage: 6.2
Overall Experience: 9.2
A
Ashley • family_with_children • us
10
We loved the location, layout and cleanliness and the kindness everyone working showed. Room was up to our standards for
Pros:

Very clean, organized, easy to navigate in the city.

Cons:

Only that the elevator was not working. Not enough to upset me though.

2026-08-27 • via Nuitee
C
Christina • extended_group • us
1
We had a terrible experience at this hotel. Elevators were broken. My husband has a bad back and had to climb 4 flights
Pros:

I loved how close the property was to our event.

Cons:

The elevators were broken. My husband has a bad back and had to climb 4 flights of stairs. There wasn’t a sign that said the elevators weren’t working. There wasn’t black mold in our room and in the hallways.

2026-08-27 • via Nuitee
B
Betty • couple • us
9
2026-08-26 • via Nuitee
P
Peter • extended_group • us
9
Pros:

Great location, clean and comfortable.

2026-08-26 • via Nuitee
F
Florian • solo_traveller • de
8
Gutes Zimmer, unfähiges Personal, schlechtes Frühstück
Pros:

Das Hotel ist grundsätzlich gut. Zimmer sind sauber und sehr großzügig.

Cons:

Das Personal ist ein Witz. Kein Mensch bekommt da irgendwas hin. Habe fast 2h versucht meine Rechnung mit richtiger Adresse zu erhalten. Vergeblich. Zudem ist das Frühstück ein Witz. Dafür ist es zu teuer.

2026-08-25 • via Nuitee
J
Jenny • extended_group • us
8
Love how close it was to Busch stadium, just really dirty
Pros:

Close to concert

Cons:

The room had broken shelves in bathroom, and the floor was not vacuumed.

2026-08-20 • via Nuitee
C
Chasity • couple • us
9
Great hotel & would stay again!
Pros:

Extremely nice room & comfy pillows & bed. The bathroom was huge & location, location! Staff were great too, easy check-in & out.

Cons:

There were very minor areas that were not clean. The small bench had a tiny stain, not sure if it was makeup or food. Bathroom door handle felt like it had something on it. Nothing worth complaining to staff about.

2026-08-20 • via Nuitee
W
Wolfram_Austria • family_with_children • at
7
sehr zentrales Hotel in St Louis gleich neben dem Stadion
Pros:

zentrales Hotel in St Louis gleich neben dem Stadion

Cons:

Hotel ist etwas in die Jahre gekommen

2026-08-19 • via Nuitee
C
Cindy • couple • us
9
Very pleasant stay
Pros:

Close to Busch Stadium

Cons:

Couldn’t find vending area.

2026-08-18 • via Nuitee
J
James • couple • us
10
we would stay again!
Pros:

The location for our event was perfect.

Cons:

our pizza from the restaurant was burned.

2026-08-16 • via Nuitee
S
sueroney • Friends getaway • Farmington, Missouri
10
Downtown stay in St. Louis
Pros:

The rooms are amazingly big, clean and the shower was nice after a smoldering day at the stadium! The whole stay was pleasant and rememberable. Next time in downtown St. Louis, we will be there!

2026-08-15 • via Tripadvisor
N
NorthStar66390282043 • Family • Poplar Bluff, Missouri
2
Exceptional Front Desk Associate Stranded by Management & Maintenance Failures
Pros:

Currently staying at The Westin St. Louis for a multi-day trip, and the property is severely falling short of Westin and Marriott standards.

​The Issues:
​Room Quality & Housekeeping: Our first room had its door propped open for repairs. Our reassigned room had a detached thermostat, a bathroom cabinet door that fell off upon opening, and a half-used water bottle left in the refrigerator.
​Valet Service: Waited over 30 minutes for a $50/day valet service, was brought the wrong car, then the driver drove off in said wrong vehicle recklessly—squealing tires and driving erratically. He returned in my vehicle, tailgating customers waiting in line, and then evidently walked off shift mid-evening, leaving the hotel with zero valet coverage.

​Management Absence: Front desk staff noted management would reach out regarding these issues, but there was no manager currently on duty, leaving one person to cover front desk and valet entirely alone.

​The Positive:
The associate working guest services/front desk was exceptional. She was calm, professional, and genuinely trying her best while leadership left her completely stranded to handle front desk duties, guest complaints, and valet chaos all by herself.
​A great frontline employee cannot cover for a complete lack of property oversight.

2026-08-15 • via Tripadvisor
R
Robert • couple • us
8
2026-08-14 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

Great location

Cons:

Bed was very uncomfortable

2026-08-13 • via Nuitee
R
Rich • couple • us
10
2026-08-09 • via Nuitee
T
Tracy • extended_group • us
10
2026-08-09 • via Nuitee
K
Kay • couple • us
9
2026-08-04 • via Nuitee
R
Ramonda • couple • us
2
Too expensive for filth
Pros:

staff

Cons:

Room was filthy

2026-08-03 • via Nuitee
M
Michael • couple • us
10
2026-08-03 • via Nuitee
D
Dominique • solo_traveller • ch
6
2026-08-02 • via Nuitee