SpringHill Suites by Marriott Williamsburg

Overall, a decent stay with a great location, friendly staff, and good value. Our arrival was unsettling, though. When I opened the door to our assigned room, another family was still inside gathering their belongings. The front desk explained that they had switched rooms, but the room hadn’t been fully vacated before it was assigned to us.

After the family left, the deadbolt was stuck in the extended position, and I couldn’t retract it to close the door. Between that and walking into an occupied room, I felt uncomfortable and requested a different room. The staff moved us right away, which I appreciated.

The Wi-Fi also didn’t work, and the front desk confirmed they were having issues. Everyone was kind and responsive, and checkout was easy. I would have rated the stay significantly higher without the check-in issues and Wi-Fi outage. Walking into an occupied room left me uneasy, even though the staff handled it promptly.

Check in time is 4:00pm. We requested an earlier check-in since we were traveling with two small children and planned to arrive early. Our room was still not ready at 4:00. We did not get to check-in until 4:30pm. I completely understand that hotels are not able to guarantee an earlier check-in time, but the fact that the room was not even ready at their stated check-in time of 4:00pm was incredibly disappointing. Also, this hotel had the most slippery indoor pool deck that I have ever experienced. I personally witnessed a toddler slip and fall twice, two grown men slip and almost lose their balance, and my own child slip and almost fall despite walking in slow-motion speed. Also, the air in the pool deck area was uncomfortably cold. Typically indoor pools are known for being warm and humid, but this pool area was not warm and that made it uncomfortable for the small children on the deck in their wet bathing suits.

Carpets could have been cleaned….looked like years of grime

It did smell like mildew past the lobby. Our whole floor and room.

The humidity in the room was high, everything felt damp -the couch, the carpet, etc. The AC had a “dry” setting but the airflow was blocked by the bed so not effective. No fan in the shower.

Scammy system if you use guest laundry and don’t use quarters. It’s expensive to start with cards but it tries to either surcharge you or make you pay more than needed into an online account. They would never get away with this on the front desk, why do it in the laundry room? Spoiled a near perfect experience.

No hacen las habitaciones diaramente

Staff very friendly and breakfast was great

Unprofessional staff super uneducated and poorly trained
Pool wasn’t working and they told us it is working which is why we booked this place.
Maintenance guys are a joke and unfriendly.
Everything is run down and stinks
Things are falling apart the room and stank
Everything is outdated.
Front desk is clueless
I smelt weed all over the property
Never ever again.

0/10 rating

Desk in room dirty, toilet too low, need another trash basket

They charged me 200 for the rooms but it said 168 on here. It was very dirty. We would have left if we had time to find another hotel but we checked in at midnight and left before 11am the next day. The lamp was rusted, the bed had what looked like pubic hairs on it. The shower and floors and everything else for that matter was nasty. The carpet felt so disgusting because it had obviously not been cleaned.

A/C was a little too noisy for me, but I am a sensitive sleeper.