Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central, walkable location
Very friendly staff
Clean and comfortable rooms
Comfortable beds
Heated pool
Spacious rooms with good views/balconies
Enjoyable à la carte breakfast
Prompt delivery of requested items (e.g., extra pillows)
Cons:
Unexpected early check-in fee / rising cost concerns
Poor or flat pillows and lack of extra bedding in some rooms
Gym too small / poorly equipped
Hotel restaurant/coffee quality criticized (no barista)
Occasional clunky check-in process and extra queuing for keys
Noise from street on some nights
Housekeeping lapses (smelly/unchanged bedding, cleaning cloths left)
Perceived value-for-money issues

Categories

Cleanliness
7.5
Generally reported as clean and comfortable by many guests, but notable negative incidents (smelly/unchanged bedding, housekeeping left cloths/sponges) reduced confidence in consistency.
Service
9.3
Staff repeatedly described as very friendly and helpful (concierge, reception, cleaners); however some service issues noted (clunky check-in, unexpected early check-in fee). Overall staff friendliness is a strong positive.
Location
9.9
Consistently praised as superbly central and walkable to shops, transport, restaurants and attractions — the most commonly cited positive.
Room Quality
8.2
Rooms were frequently described as spacious with comfortable beds and good views/balconies; negatives include dated features, poor pillows (flat/lumpy) and occasional noise.
Amenities
7.8
Pool (heated) and breakfast options received praise; gym repeatedly criticised as too small/ineffective and some limited provisioning (ran out of items) tempered the score.
Value for Money
7
Several guests called out increased costs and an unexpected $100 early check-in charge; perceived value is a common concern.
Food and Beverage
7.4
À la carte breakfast was enjoyed by many, but hotel coffee/restaurant received negative comments (no barista, poor quality) and occasional supply issues (e.g., ran out of ice cream).
Overall Experience
9.3
Most guests reported a very positive stay driven by location, friendly staff and comfortable rooms; isolated service, amenity and value issues reduced perfection but overall sentiment remains strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious 5-Star Accommodation with Stunning City Views

Prime Location for Shopping and Sightseeing

Swissôtel Sydney, nestled in the heart of Sydney city, offers deluxe 5-star rooms with breathtaking city views. Located just steps away from Pitt St Mall and iconic landmarks like Sydney Harbour Bridge and the Opera House, it's the perfect base for exploring the city.

Unwind and Rejuvenate with Onsite Spa and Fitness Facilities

Guests can pamper themselves at the onsite day spa, take a dip in the outdoor swimming pool, or stay active at the fitness centre. The hotel also boasts a business centre and round-the-clock front desk service, ensuring convenience and comfort throughout your stay.

Culinary Delights and Chic Bar Experience

Indulge in modern Australian cuisine at Ten Stories Restaurant or sip on expertly crafted cocktails at Arches on Market. With luxurious amenities, attentive service, and a central location, Swissôtel Sydney promises a memorable stay for every guest.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
For faster internet with unlimited number of devices, a premium package is available for an additional charge of AUD 19.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 4523 reviews
Cleanliness: 7.5
Service: 9.3
Location: 9.9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7.4
Overall Experience: 9.3
W
Will • family_with_children • au
10
2026-10-31 • via Nuitee
L
Lisa • family_with_children • au
10
2026-10-31 • via Nuitee
D
Donna • couple • au
8
2026-10-30 • via Nuitee
L
Louise • family_with_children • au
9
2026-10-30 • via Nuitee
M
Melissa • couple • au
10
Great location for a clean comfortable hotel.
Pros:

Location to everything. Clean and comfortable.

Cons:

How much the cost has increased.

2026-10-29 • via Nuitee
E
Eileen • extended_group • au
9
Pros:

Pool was lovely, especially that it’s heated. Breakfast was very enjoyable having the à la carte option was our choice and found it very reasonable priced, with quiet seating.
The room was a great size and beds very comfy. We asked for extra pillows and they were delivered to the room promptly.

Cons:

We had asked for early check in, subject to availability of course. On check in we were told the room was ready early, HOWEVER… at a cost of $100! This is a terrible practice! The room is either ready or not!
When I called the property a few days earlier and asked for early check in, a fee was NOT mentioned. It almost felt like a scam ! Almost tarnished an otherwise brilliant weekend.

2026-10-29 • via Nuitee
C
Ciara • family_with_children • au
10
Pros:

The staff were incredibly friendly - from the concierge to the reception to even the cleaners. Everyone was super friendly. The hotel was spectacular and in a wonderful location. Very easy access to trains/trams/shops and food. It was quiet and the room was clean/spacious and had everything you could need.

Cons:

Nothing.

2026-10-28 • via Nuitee
E
Eva • extended_group • id
10
Outstanding
Pros:

Very good location, clean room, comfortable mattress—everything met expectations.

Cons:

-

2026-10-28 • via Nuitee
S
Simone • family_with_children • au
10
Pros:

Beautiful friendly staff.

Cons:

Nothing

2026-10-27 • via Nuitee
N
Narelle • family_with_children • au
9
Sydney Stay
Pros:

We had a beautiful view from the 18th floor. The bed was really comfortable and overall a really spacious room. Location was superb, walking distance to the main shopping centre, restaurants and bars.

Cons:

Check in service was a little clunky, we checked in earlier and left our bags to walk around the city and when we were ready to go to our room, we had to line up again in the check in line to recieve our room key.

2026-10-26 • via Nuitee
A
Amanda • extended_group • au
8
2026-10-26 • via Nuitee
L
Lisa • couple • au
10
2026-10-26 • via Nuitee
J
JUNGSUNG • couple • au
3
위치빼고 다 않좋음
Pros:

위치와 친절한 직원들

Cons:

노후된 시설, 냄새나는 침구류, 전날 숙박객이 사용한 침구류
안바꾸고 사용하기 해서 첫날 냄새나는 베개비고잠. 환기가 안되서 공기 안좋고 먼지 많음.

2026-10-25 • via Nuitee
S
Suzanne • couple • au
10
2026-10-25 • via Nuitee
R
Rafael • solo_traveller • ch
5
Pura ubicación el resto no lo vale
Pros:

La ubicacion

Cons:

El servicio, el restaurante es malo, el gimnasio no sirve para nada es muy pequeño si hay más de tres personas no se puede estar. La actitud de la gente en recepción es lenta y mala. Y tomar dos ascensores para llegar a tu habitación no es conveniente

2026-10-25 • via Nuitee
C
Caitlin • family_with_children • au
8
So fun
Pros:

How friendly the staff were

Cons:

Having to wait for our room to be ready

2026-10-24 • via Nuitee
C
Cervaro • family_with_children • au
8
Pros:

Location.is great for a city visit

Cons:

Nothing

2026-10-23 • via Nuitee
C
Coleman • extended_group • au
10
Perfect
Pros:

We liked everything about our stay, the location was perfect, walkable to everything the city has to offer. Staff were excellent, room was clean and comfortable

Cons:

Nothing

2026-10-20 • via Nuitee
G
Gregory • couple • au
8
Thoroughly enjoyed it as always
Pros:

Centrally located

Cons:

Ran out of ice cream for milkshakes

2026-10-20 • via Nuitee
M
Marnie • solo_traveller • au
9
Pros:

Great location and facilities even if a little dated. Love the balcony room.

2026-10-20 • via Nuitee