Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
7.65
The swimming pool was not clean and didn’t feel hygienic.
Service
10
Service was described as very attentive and service-oriented.
Location
10
Location in the CBD is excellent.
Room Quality
8.12
Room design and maintenance issues were mentioned, particularly with the shower.
Amenities
8.66
Gym and pool are smaller than expected.
Value for Money
7.61
Room quality and dining options do not match the high price.
Food and Beverage
7.64
Food quality is below expectations for a 5-star hotel.
Overall Experience
9.1
Mixed feelings due to service and location but poor amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:04

Property Description

Luxurious 5-Star Accommodation with Stunning City Views

Prime Location for Shopping and Sightseeing

Swissôtel Sydney, nestled in the heart of Sydney city, offers deluxe 5-star rooms with breathtaking city views. Located just steps away from Pitt St Mall and iconic landmarks like Sydney Harbour Bridge and the Opera House, it's the perfect base for exploring the city.

Unwind and Rejuvenate with Onsite Spa and Fitness Facilities

Guests can pamper themselves at the onsite day spa, take a dip in the outdoor swimming pool, or stay active at the fitness centre. The hotel also boasts a business centre and round-the-clock front desk service, ensuring convenience and comfort throughout your stay.

Culinary Delights and Chic Bar Experience

Indulge in modern Australian cuisine at Ten Stories Restaurant or sip on expertly crafted cocktails at Arches on Market. With luxurious amenities, attentive service, and a central location, Swissôtel Sydney promises a memorable stay for every guest.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
For faster internet with unlimited number of devices, a premium package is available for an additional charge of AUD 19.95 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 60 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 4497 reviews
Cleanliness: 7.65
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 8.66
Value for Money: 7.61
Food and Beverage: 7.64
Overall Experience: 9.1
S
SaidM1011 • Family
4
Disappointing hotel
Pros:

Éléments envoyés
Disapointed
Good evening

My experiences at swisshotel Sydney was really bad
Several things were under the level it used to be in accor hotel:
For example,receptionist :
-told her to book for us spa as we were all the day in blue mountain excursions>> she said she can t ....

-told her to move luguages to the second room as we were in excursion and came back at 5 pm>> not done

about cleaning house: told cleaning woman if she can do our room>> no words ,seems we disturbing her

To finish ,this morning at 6 am for check out:
He said ,we have to pay 360$ for the spa>>
I told him i have booked for 285$ the spa
So we had to pay 285-250 =35$ only as i have 250$ credit.
He said,he will update that.he did nothing in fact as i see in my account a débit of 68 euros

Really,it s not a treatement of customer,worse for diamond customer.
I always had a very good service in accord hotel everywhere and every years in fact
Really disappointing.
Cordially.

2026-07-25 • via Tripadvisor
D
Dennis • family_with_children • nl
7
2026-07-25 • via Nuitee
K
Kristi • extended_group • au
10
Wonderful
Pros:

Beautiful hotel, lovely staff, great location.

2026-07-24 • via Nuitee
S
Sarah • family_with_children • au
9
Our favourite hotel in Sydney
Pros:

We absolutely love this place! This is home to us in Sydney staff are very helpful and kind

Cons:

The parking being far away. And the cost

2026-07-23 • via Nuitee
J
Jillian • couple • au
10
2026-07-22 • via Nuitee
D
Dino • solo_traveller • au
9
Very good worth trying
Pros:

Great hotel spacious rooms

Cons:

Always one lift out of order takes 5 mins to go up or down

2026-07-20 • via Nuitee
A
Angela • family_with_children • au
10
It was a fantastic experience for us especially as a birthday present for my daughter.The location was so convenient, s
Pros:

staff were very attentive. It was my daughter’s bday and they all made sure she felt special. breakfast buffet was fantastic and rooms were spacious with 2 double beds unlike most hotels on the area that only offer single beds.

Cons:

no hot tub/jacuzzi and sauna wasn’t working ☹️

2026-07-20 • via Nuitee
S
Susanne • extended_group • au
9
Great stay.
Pros:

Great location. Great beds. Great breakfast. Great staff.

Cons:

Lift was too slow.

2026-07-20 • via Nuitee
M
Marina • couple • au
7
Great location, good value, cleaned, friendly staff
Pros:

Location, good value

Cons:

Bed wasn’t comfortable
2 different lifts was a bit inconvenient

2026-07-19 • via Nuitee
L
Liam • family_with_children • au
7
2026-07-19 • via Nuitee
C
Clive • couple • au
8
Good hotel but could improve the little things
Pros:

Perfectly located hotel in the centre of town, stopping not that easy for arrival and departure but the concierge team do a great job. Great room nice and quiet with a large bathroom.

Cons:

Lift out of order for our stay which cause bottlenecks at peak times. Lounge service hit and miss.

2026-07-19 • via Nuitee
D
David • couple • au
8
Apart from the lift issue, our stay was excellent 👍
Pros:

Nice room, Club facilities were good 👍

Cons:

Only 2 of 3 lifts were working, we spent too much time waiting for lifts!!

2026-07-19 • via Nuitee
O
Onusa • family_with_children • au
7
2026-07-17 • via Nuitee
R
Richard • solo_traveller • au
10
Pros:

Location, comfortable and clean facilities.

Cons:

Lifts can be slow, but that is minor

2026-07-17 • via Nuitee
I
Isabelle • family_with_children • fr
8
2026-07-17 • via Nuitee
D
Deborah • solo_traveller • au
10
Pros:

The room was lovely, spacious and clean and staff were very friendly and helpful. Will definitely be coming back 😊

2026-07-16 • via Nuitee
M
Michael • couple • au
10
Fabulous
2026-07-16 • via Nuitee
M
Margaret • solo_traveller • au
8
2026-07-15 • via Nuitee
D
Dan • couple • au
10
Excellent in all ways. The restaurant service let it down.
Pros:

Location is excellent in city center, very good quality with lots of reception and lobby staff. The room was excellent and well serviced.

Cons:

Hot water in bathroom was not hot enough! I didn't need to add any cold. The waiters in the dining / restaurant area were disorganised , inattentive and required more training and better supervision.

2026-07-15 • via Nuitee
D
Danielle • family_with_children • au
10
Great location and friendly staff
Pros:

The location is excellent. The WVB team station is at your doorstep, along with shopping and places to eat. Great for anybody attending the State Theatre as it is across the road.
Staff are friendly and accommodating.

2026-07-15 • via Nuitee