Hyatt Place Baltimore Owings Mills

Friendly helpful staff

The room was huge and very nice. Bed was comfy and it had everything I needed.

This place never disappoints. I have a blast every time I am there. The staff is wonderful and should be constantly praised for their effort to make your guest feel at home.

I didn't eat breakfast. I didn't think it was worth getting up for.

Size of the room and overall layout minus bathroom placement.

June 2026: During our recent stay at the Hyatt Place in Owings Mills, MD, we were disappointed to learn that the on-going renovations does not include a heater for the indoor swimming pool. Having reviewed many travel web sites, this has been a problem for several years now. While the hotel web site mentions an indoor pool it cleverly does not mention the indoor pool is not heated.

In addition, we noticed the following deficiencies / short comings which must be addressed:

• The kitchen staff does not know how to speak English. Especially should there be an emergency in the hotel. The kitchen staff did not know the word “napkin”. The front desk clerk had to intervene. I felt embarrassed for the kitchen staff.

• The kitchen staff does not know the purpose of the gloves. I caught the staff using their gloved hands to clean the counters and wipe their face before handling food. I tried to explain but the kitchen staff does not understand English. The folks in food service do not understand the purpose of the glove is not to protect their hands but to protect the food. Again, I felt embarrassed for the kitchen staff who were not properly trained by Hyatt.

• Since the hotel is on-going renovations, the hotel had to order ice from an outside suppler. The front desk clerk was using the floor to break the ice to put in the cooler adjacent to the front desk. I had to explain to the front desk clerk that the dirty unsanitary floor was no place to break up ice and he should be using the counter instead.

• While the room was clean, there is no staff in sight to provide replacement towels for the rooms. We located an unattended cart and took the towels we needed.

Just bad. I've attached a picture of the wall panel next to the air conditioner as a representation of how worn down this hotel is. It's not just age and wear, however. Cleanliness and service are real issues as well. I'm not spoiled; I just want a clean, functional room out of a chain hotel -- this underwhelmed on all fronts.

The hotel features tons of signs about renovation and that the renovation started on the top floor and is working down. We were in a room on the top floor that featured some of the elements in the photos of the "renovated" rooms (the artwork on the walls, the separator panel), yet the things you would really expect to be addressed in a "renovation" were showing their wear.

The television did not carry NBC or FOX -- on both of these channels a screen simply said "signal too weak" - so forget about watching the World Cup. There were no streaming options or casting options.

Our room had 3 lamps, only one worked. The sheet covering the duvet was completely wrinkled. The couch/sofa bed had cheap slipcovers over the cushions, creating an ugly two-toned look (and made us wonder what had happened to/on those cushions). The room only had three towels, and when we requested one more, we were told there was no one to bring us one and we had to go down. Outlets on one side of the bed did not work. The desk chair felt like sitting on a jagged steel bar.

The common spaces of the hotel were dirty - for example, the Hyatt Place-branded floor mats in the entry way were stained and unvacuumed.

The "fitness center" didn't even have space to lift any of the weights on the weight rack. The pool is in an auxiliary building.

I don't know if this is some sort of independently-owned but with the Hyatt name situation or what, but it was a terrible stay. We went elsewhere for breakfast because we just felt the facility was too dirty to trust the food.

The staff was really pleasant and helpful. It was an unexpected suprise to walk into the building and see a nice lobby area. The rooms were spacious, there was a decent variety for breakfast, and the bed was soft. I travel with my dog and she seemed pretty happy with the space as well. Loved that.

The room was clean and comfortable.

Location