Comfort Suites Crossville

Hotels
•
Comfort Suites
9 (468 reviews)
2581 E. First Street , Crossville , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfy beds
Friendly staff
Delicious breakfast
Pet-friendly
Cons:
Uncomfortable beds
Cleanliness issues
Problems with room readiness

Categories

Cleanliness
7.88
Mention of issues like mold and unclean smell in the review.
Service
9.99
Staff was friendly and provided good customer support, balancing the overall experience.
Location
9.89
Conveniently located for the event attended.
Room Quality
7.84
Mention of uncomfortable beds and maintenance issues, but noted that rooms were suites.
Amenities
9.37
Pet-friendly and provided fresh coffee and infused water, but some maintenance issues mentioned.
Value for Money
8.83
Some guests felt the price did not match the quality.
Food and Beverage
9.38
Breakfast options were praised as hot and delicious.
Overall Experience
8.85
Experience varied from enjoyable with friendly staff to significant issues in handling guest concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:15

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel, located off Interstate 40 in Crossville, TN, is the perfect base for exploring the golf capital of Tennessee. With four championship golf courses nearby and attractions like Cumberland Mountain State Park and Cumberland County Playhouse, there's something for everyone.

Complimentary Amenities and Breakfast
Enjoy a range of complimentary amenities at our hotel, including free high-speed Internet, coffee, and newspapers. Start your day right with a delicious hot breakfast featuring a variety of options. For those on the go, our Your Suite Success Grab & Go bag ensures you never miss the most important meal of the day.

Comfortable Rooms and Additional Services
Relax in our spacious guest rooms equipped with all the essentials, from refrigerators and microwaves to whirlpool bathtub suites for a luxurious stay. Business travelers will appreciate our copy and fax services, while all guests can take advantage of our laundry facilities and snack vending machine.

Book your stay at Comfort Suites Crossville for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9
Based on 468 reviews
Cleanliness: 7.88
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 8.85
J
Julie • solo_traveller • us
10
Pros:

Bed was comfortable

Cons:

Need darker curtains due to gas station across the road, their lights was so bright it made the room bright even with the curtains down.

2026-09-17 • via Nuitee
J
Joseph • solo_traveller • us
8
Pros:

Clean, comfortable beds

2026-09-16 • via Nuitee
F
fabio • extended_group • it
8
2026-09-11 • via Nuitee
C
channa • couple • us
4
The check in staff was very friendly and the property was not clean, disappointing
Pros:

The location was accessible to where I needed to be in Crossville

Cons:

The 1st and 2nd room we were assigned to smelled of mildew/mold. The entire floor of the 1st room smelled of this promptly after leaving the elevator.

2026-09-01 • via Nuitee
F
FRANCK • couple • fr
8
2026-08-12 • via Nuitee
D
Dana • couple • us
7
2026-08-08 • via Nuitee
C
Crystal • extended_group • us
6
Ok place for one night.
Pros:

The beds were comfy! Room was nice!

Cons:

It was loud and not super clean. The noise going on around the hotel kept us up at night. Walls are thin!

2026-08-08 • via Nuitee
L
Leslie • couple • us
6
2026-08-06 • via Nuitee
R
Ralph • solo_traveller • us
8
2026-07-08 • via Nuitee
A
Angela • couple • us
9
Very good location but hotel needed a little sprucing up.
Pros:

Location

Cons:

Needed some sprucing up.

2026-07-08 • via Nuitee
G
Gail • couple • us
10
Will stay here again
Pros:

Clean, well kept, excellent breakfast

2026-07-06 • via Nuitee
M
Michael • couple • us
6
When there is remodeling going n, which happens, discounts should be given.
Pros:

The breakfast was good, room was comfortable and staff pleasant.

Cons:

First: front doors were not working so every time you went in and out you had to manually slide the doors open.
Second: because of exterior painting, every window was covered verged with plastic so once you were in your room there was no way to see outside.

2026-07-04 • via Nuitee
R
Randy • solo_traveller • us
7
2026-07-03 • via Nuitee
S
Sharon • couple • us
7
Pros:

Staff was great, didn't like plastic on the window due to the building being painted. We like to be able to see outside

Cons:

Booking.com, will never use that site again

2026-07-02 • via Nuitee
R
Rika • couple • us
9
Pros:

We stayed at another Comfort Suites in West Memphis, AR, the night before, and we chose to stay here the next night as well, because their room and bathroom are very spacious. We drove for long hours every day for our road trip. It was very nice to stay in this kind of comfortable room after a long drive. The staff members were as nice and professional as any other ones in West Memphis.

Cons:

Here again! The ice vending machine on our floor was out of order (no sign about it either). I went to another floor to get the ice. It was kind of funny that the same thing happened at 2 different Comfort Suites, 2 nights in a row.

2026-07-01 • via Nuitee
L
Lori • couple • us
8
2026-06-30 • via Nuitee
G
GregLeanne • couple • us
10
It was ok
Pros:

It was nice

Cons:

It’s was just ok

2026-06-29 • via Nuitee
T
TW38449 • Solo travel
8
Decent, but not perfect.
Pros:

This review is based on a 4-night stay while was in the area for a work assignment. I chose this location primarily because the reviews are good and their rates were significantly lower than the nearby competition.

Check-in was efficient, although the attendant sits so low behind the front desk that you can’t see them until right at the desk. Also, I could do without having to decline sales offers on the POS terminal.

I stayed in a queen suite, and the room was clean and in good repair. The AC worked well. The bed made a light bong noise each time I sat down on it or got up, which was likely audible below me.

The bathroom in my quarters had a separate bath/toilet, and getting the door to that area closed while inside it was tough because it is TIGHT in there.

The outside of the facility was getting painted, which didn’t affect my stay other than I couldn’t see out of the window. However, the rest of the place needs repairs made. The automatic entrance doors were no longer automatic and had to be pushed open by hand. They remained that way the entire 4 days and that’s an entrapment hazard in case of fire.

The juice dispenser was offline the entire 4 days as well with no alter source of juice offered. There was a gnat flying around the sliced bread. I also noticed that the outside door at the bottom of the stairwell was propped open, which it shouldn’t be. That allows anyone off the street to enter the stairs, and the rooms.

Of note is that this place attracts workers with their well-known poor manners such as stomping around the room for hours at a time, loud TV’s and loitering in the parking lot. All of that was present here.

I appreciate the lower rate but the condition of the property will cause me to stay elsewhere next time.

2026-06-26 • via Tripadvisor
R
Roselin • solo_traveller • pr
10
2026-06-25 • via Nuitee
C
Charles • solo_traveller • us
6
No pool
Pros:

No Pool
I would have liked to have known before I booked

Cons:

No pool

2026-06-24 • via Nuitee