Holiday Inn Express & Suites Plano West - Frisco By IHG

Hotels
•
Holiday Inn Express
8.5 (459 reviews)
3101 North Dallas Parkway , Plano , US
+1 972-403-1112

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Cons:
Poor breakfast quality
Uncomfortable furniture
Cleanliness issues

Categories

Cleanliness
7.89
Guests noted issues such as dirty carpets and broken tiles, indicating a need for improvement.
Service
9.36
Overall, the staff received positive feedback, though there were minor complaints about a specific staff member.
Location
8.9
Convenient location was appreciated, though some guests found nearby dining options lacking.
Room Quality
8.35
Mixed reviews regarding room quality; some found them comfortable while others mentioned the need for updates.
Amenities
7.88
The pool condition was a concern, with reports of cleanliness affecting its use.
Value for Money
8.84
Guests generally felt they got a fair value for their stay, despite some pricing concerns.
Food and Beverage
7.89
While breakfast received mixed reviews, there were praises for specific offerings.
Overall Experience
8.86
Most guests had enjoyable stays and appreciate the positives despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:26

Property Description

Convenient Location and Complimentary Shuttle Service
Ideally situated just 20 minutes from Dallas and close to the Shops at Willow Bend, Holiday Inn Express Hotel & Suites Dallas North Tollway North Plano offers free shuttle service to local attractions, making exploration a breeze.

Modern Amenities and Fitness Facilities
Each vibrantly decorated room is equipped with free Wi-Fi, a 32-inch flat-screen TV, coffee maker, and work desk. Guests can also enjoy the 24-hour gym with top-of-the-line equipment and a business center for all their needs.

Delicious Breakfast Options
Start your day right with a complimentary continental breakfast served every morning at The North Plano Holiday Inn Express, ensuring you are fueled up for a day of adventures.

Book now to experience a perfect blend of comfort and convenience at our hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

8.5
Based on 459 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.86
Y
Yan • solo_traveller • cn
8
2026-09-07 • via Nuitee
K
KENTARO • solo_traveller • us
10
最高！
Pros:

とても綺麗で、ベッドが広く快適だった。

Cons:

電気ケトルがあればよかった。

2026-09-05 • via Nuitee
M
Marilyn • couple • us
9
2026-09-01 • via Nuitee
E
Edna • family_with_children • us
9
2026-08-27 • via Nuitee
D
Dias da Costa • solo_traveller • us
7
2026-08-17 • via Nuitee
B
Bryan • extended_group • us
9
2026-08-13 • via Nuitee
C
Celine • family_with_children • us
6
2026-08-12 • via Nuitee
K
Karen • couple • us
7
2026-08-02 • via Nuitee
S
Sherri • solo_traveller • us
10
2026-07-23 • via Nuitee
T
Teresa • couple • us
10
2026-07-13 • via Nuitee
C
Christopher • solo_traveller • us
7
Pros:

Bed was comfy

Cons:

Pool had wasp nest in the cracks of the pool tiles

2026-07-10 • via Nuitee
L
Latasha • solo_traveller • us
10
2026-07-04 • via Nuitee
A
Arturo1000 • solo_traveller • pe
9
2026-07-02 • via Nuitee
G
Genia • solo_traveller • il
9
Pros:

Simple room, comfortable bed, very good breakfast, nice and polite staff - what you need more for short staying?
Thank you, staff!

2026-06-25 • via Nuitee
C
Casey • solo_traveller • us
7
2026-06-23 • via Nuitee
K
Kenneth • solo_traveller • us
7
Nice
Pros:

Close to destination

Cons:

Hallway was dirty

2026-06-18 • via Nuitee
T
Tiffany • solo_traveller • us
4
Disgusting
Pros:

Close to airport

Cons:

The room was filthy and smelled heavily of mold and mildew. The smell was overwhelming the moment we walked in. We were moved to a second room, but the issues remained. The cleanliness throughout the hotel was unacceptable, and we would not stay here again.

2026-06-17 • via Nuitee
P
Phyllis • solo_traveller • us
10
2026-06-15 • via Nuitee
T
Tommy • extended_group • us
3
The staff, Liz, was lovely and breakfast and kitchen staff kind, but the state of the hotel is in ill repair. I felt lik
Pros:

Convenient location

Cons:

Filthy; carpets were dirty and not vacuumed; toilet did not work consistently, walls were scratched up, laundry room a mess

2026-06-15 • via Nuitee
S
Sheli • solo_traveller • us
10
Pros:

The room was nice and big!

Cons:

I liked everything! Great service and great breakfast.

2026-06-08 • via Nuitee