Mandarin Oriental Ritz, Madrid

Hotels
•
Mandarin Oriental
9.5 (266 reviews)
Plaza de la Lealtad, 5 , Madrid , es

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful hotel and location
Fantastic breakfast
Cons:
High price
Small room for luggage

Categories

Cleanliness
9.33
Standard quality for this hotel tier.
Service
9.8
Everything was excellent. Professional and friendly service from reception, bellmen, the brunch team, in-room dining, the spa, and the gym.
Location
9.84
The hotel is well located close to the main attractions in Madrid.
Room Quality
9.29
The rooms have a beautiful classical touch; however, one mention of smaller room inconveniences.
Amenities
9.32
The spa and breakfast were highly praised, contributing to an enjoyable experience.
Value for Money
8.78
Price is too high, according to one review, affecting overall value perception.
Food and Beverage
9.83
The breakfast was phenomenal and the food from room service was delicious.
Overall Experience
9.8
An amazing experience with top class staff and property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Luxurious Wellness Centre and Fitness Facilities

Indulge in the opulent experience at Mandarin Oriental, Ritz Madrid with its lavish Wellness Centre featuring indoor swimming pool, vitality pool, experience showers, steam room, and a fully-equipped fitness centre. Relax and rejuvenate with dedicated treatments in a serene environment.

Acclaimed Dining Experience

Savor exquisite culinary delights overseen by renowned Chef Quique Dacosta at the hotel's five restaurants and bars. From gourmet dishes to tantalizing beverages, experience a gastronomic journey that will delight your taste buds.

Prime Location near Iconic Landmarks

Situated in the heart of the Retiro district, Mandarin Oriental, Ritz Madrid offers easy access to Retiro Park and Madrid's renowned museums. Explore cultural treasures like the Prado, Thyssen Bornemisza, and Reina Sofia museums just a stone's throw away.

Book now for an unforgettable stay at Mandarin Oriental, Ritz Madrid!

Important information:

Cribs are available on request. Please contact the property for further information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs EUR 5 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 132 per person per night when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 132 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 266 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.83
Overall Experience: 9.8
A
Alberto • couple • es
10
Excelente
Pros:

Increíble la amabilidad , el trato y la profesionalidad del personal

2026-06-16 • via Nuitee
O
Ozan • couple • tr
10
2026-06-15 • via Nuitee
G
Gabriel • family_with_children • es
10
Magnífico
Pros:

Todo

Cons:

La sauna debería de estar a la altura de todo lo demás .

2026-06-15 • via Nuitee
B
Beatriz • couple • es
10
Pros:

Genial

2026-06-04 • via Nuitee
E
EUJUNG • solo_traveller • kr
9
2026-06-01 • via Nuitee
J
Jacqueline • family_with_children • gb
10
One of my best stays in a MO
Pros:

On arrival they knew my name - quick check in and taken to a lovely room.

Cons:

Nothing - all was wonderful

2026-05-31 • via Nuitee
M
Melinda • couple • us
10
2026-05-30 • via Nuitee
C
Cristina • couple • es
10
2026-05-28 • via Nuitee
M
Maciej • couple • pl
10
2026-05-27 • via Nuitee
J
JOSE MANUEL • extended_group • es
9
2026-05-25 • via Nuitee
A
Abdulhadi • solo_traveller • sa
7
2026-05-18 • via Nuitee
L
Laura • solo_traveller • ch
10
Pros:

Alles auf high class.Habe sehr gerne Mandarin Oriental ketten.Das ist einfach star.Sehr gutes personal service.Danke

Cons:

Alles sehr schön und gut wirklich

2026-05-18 • via Nuitee
L
Lee Gesnère • family_with_children • ga
9
Pros:

Super!

Cons:

Le service massage

2026-05-15 • via Nuitee
E
Efrossini (Effie) • couple • gr
10
2026-05-14 • via Nuitee
R
Rusheng • couple • cn
8
Pros:

服务

Cons:

沟通

2026-05-14 • via Nuitee
K
Karina • couple • br
10
2026-05-12 • via Nuitee
K
Karin • couple • at
10
Ein Ort zum Wohlfühlen
Pros:

Es war sehr entspannend
Kein Wunsch blieb offen
Traumhaft

2026-05-11 • via Nuitee
R
Rusheng • couple • cn
8
延续了优秀的品质
Pros:

位置，服务

Cons:

每天房间的检查check list需要再仔细

2026-05-09 • via Nuitee
N
Nelson • couple • py
10
Top
2026-05-06 • via Nuitee
E
Eric Paul • couple • nl
10
Geweldig
Pros:

Alles

Cons:

De vogels op het terras

2026-04-30 • via Nuitee