InterContinental Real Guatemala by IHG

Hotels
InterContinental Hotels & Resorts
9 (339 reviews)
14 calle 2-51 Zona 10 , Guatemala , gt

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good food and beverage options
Cons:
Cleanliness needs improvement
Value for money concerns

Categories

Cleanliness
8.39
Review mentions deteriorated room quality and need for improved cleaning.
Service
9.36
Numerous reviews highlight excellent and attentive service.
Location
9.4
Guests appreciate the convenient and central location.
Room Quality
8.35
Some rooms well-maintained, but some reports of aging facilities.
Amenities
9.38
Several reviews praise the amenities, including a great breakfast and spa.
Value for Money
8.34
Comments highlight high pricing relative to the quality of service.
Food and Beverage
9.39
Breakfast and on-site dining options received high praise.
Overall Experience
9.36
Predominantly positive reviews indicate a great overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:36

Property Description

Luxurious Accommodations
Indulge in comfort and style with our air-conditioned rooms featuring soundproof windows, Egyptian cotton sheets, and modern amenities like LCD TVs and wireless telephones. Relax in luxury with our plush bathrobes and premium toiletries.

Culinary Delights
Satisfy your cravings with our diverse dining options, including The Market, Picasso Stone Flame Oven, Tanoshii Sushi Bar, Saint Honoré Pâtisserie, and Maya Lounge. Experience a culinary journey that will tantalize your taste buds and leave you craving for more.

Convenience and Services
Take advantage of our well-equipped business center, gift shop, and tour desk for all your needs. Let our dedicated staff assist you with transfers to La Aurora International Airport, ensuring a seamless and stress-free stay.

Experience the epitome of luxury and convenience at Real InterContinental Guatemala. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 339 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
alejandrosacasa Couples Kingston, Kingston Parish, Jamaica
10
Great buffets
Pros:

Service was great. A smile on every employee, kindness and supportive.
Buffet was good as well with local tastes and variety.

2026-08-07 via Tripadvisor
M
Maria Fernanda couple gt
10
2026-08-06 via Nuitee
S
Simon Melbye solo_traveller dk
9
Pros:

We had a really lovely stay at the hotel. The staff were friendly, welcoming and helpful from the moment we arrived until we left, and we felt very well taken care of. The room was clean, comfortable and fully met our expectations. The hotel had a pleasant atmosphere, good facilities and a location that worked very well for us. Overall, a very positive experience, and we would definitely recommend this hotel to others.

2026-07-21 via Nuitee
U
U5059HXrandyk Friends getaway Rockwall, Texas
10
Hospitality!
Pros:

Hospitality was fantastic! Very reasonable. Atmosphere. Rooks are great!

2026-07-19 via Tripadvisor
I
I1272RRtammyg Friends getaway
10
Great Hotel in the heart of the city
Pros:

Great value! Beds were very comfortable and the breakfast was superb. Try the Americano with milk and the croissants with Nutella! Make sure you tell the spa lady to turn on the sauna for you ahead of time!

2026-07-19 via Tripadvisor
F
FrequentFlier704057 Business
10
The Best hotel of Guatemala
Pros:

The best Hotel of Guatemala with best restaurants and service.

2026-07-11 via Tripadvisor
V
Valeria extended_group us
10
2026-07-11 via Nuitee
H
Henry extended_group us
10
The hotel amenities were on point and the included breakfast was not a simple one lit had every single thing you can thi
Pros:

The property was amazing, location, location!

Cons:

What we loved most about the property was the staff friendly atmosphere.

2026-07-07 via Nuitee
K
KUROOSH extended_group cr
10
2026-06-30 via Nuitee
F
Figmy couple hn
10
2026-06-28 via Nuitee
D
diaz extended_group ar
10
Pros:

mis pasajeros quedaron muy conforme con todo el servicio, fue impecable y sobretodo en muy buena ubicación .

2026-06-25 via Nuitee
M
Mejiaczr Business
10
Business and Leisure
Pros:

The most business and leisure friendly hotel in Guatemala city. The staff is very customer service friendly and also business trip savy. They go above and beyond wirh service and making you feel like home. All amenities are available and the food is delicious. Try the pupsusas for breakfast and the stake at Blu.

2026-06-24 via Tripadvisor
H
Hugo family_with_children gt
2
Pros:

En general la cama, lo unico. Había humedad en la habitación

Cons:

Me parece sobrevalorado

2026-06-19 via Nuitee
S
sophiecG7067BN Couples
10
Friendly and professional lounge bartender
Pros:

We had a wonderful experience at the Executive Lounge, thanks to the old gentleman with glasses bartender. He was incredibly warm, friendly, and attentive throughout our visit.

He made us a Margarita Mojito that was absolutely delicious—one of the best drinks we’ve had during our stay. His excellent service and genuine hospitality made us feel welcome and happy every time we visited the lounge.

Thank you for making our stay even more enjoyable. We will definitely be happy to come back again and look forward to seeing him on our next visit!

2026-06-13 via Tripadvisor
L
LoveTravel791855 Family Guatemala City, Guatemala Department
10
The perfect base for exploring Guatemala
Pros:

exceptional service, spotless and comfortable rooms, top-tier amenities, and a stellar location in Guatemala

2026-06-13 via Tripadvisor
L
Luz Maria family_with_children gt
10
Fin de semana inolvidable
Pros:

El desayuno fue excelente! Asi como el servicio en el Lounge, mil felicitaciones. El mayordomo es excelente, hace sentir como en casa.

Cons:

Nada

2026-06-09 via Nuitee
X
Xiomara couple sv
9
2026-06-08 via Nuitee
Z
Zambrano solo_traveller us
10
I love Guate
Pros:

The hotel was beautiful and located in a great area of Guatemala City.

Cons:

Service in the downstairs Cafe was slow.

2026-05-31 via Nuitee
M
Marianella family_with_children gt
9
Muy bien ubicado y las instalaciones muy agradables
Pros:

Muy amigable in front desk personal

Cons:

La empleada de limpieza entró a mi habitación sin tocar la puerta y me asusté

2026-05-24 via Nuitee
J
Juan solo_traveller uy
10
2026-05-21 via Nuitee