InterContinental Real Guatemala by IHG

Hotels
•
InterContinental Hotels & Resorts
8.7 (213 reviews)
14 calle 2-51 Zona 10 , Guatemala , GT
+502 2413 4444

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and attentive staff / excellent hospitality
Great central location
Excellent breakfast and buffet variety
Comfortable, clean rooms
Pleasant lounges and good on-site restaurants
Cons:
Pool out of service during at least one stay
Slow service in the downstairs café
Housekeeping entered a room without knocking (privacy concern)
Humidity/maintenance issue reported in a room
A minority view that the hotel may be overrated

Categories

Cleanliness
8.8
Mostly praised as clean and spotless in multiple reviews; no major cleanliness complaints aside from a mention of humidity in one room.
Service
9.5
Consistently praised—friendly, welcoming and attentive staff, excellent bartender and butler service; many comments highlight outstanding hospitality.
Location
9.3
Repeatedly noted as very well located in Guatemala City; several reviews call it great or in the heart of the city.
Room Quality
8.2
Rooms described as comfortable and meeting expectations, though one review mentioned humidity and another noted an intrusive housekeeping incident.
Amenities
8
Good facilities and executive lounge praised, spa/sauna available, but a significant negative: the pool was reported out of service during a stay.
Value for Money
8.4
Generally seen as good value by several guests, though at least one reviewer felt the hotel was overrated/possibly overpriced.
Food and Beverage
8.9
Breakfast and buffets received strong praise (variety and quality); a few notes about slow service in the downstairs café but overall positive F&B sentiment.
Overall Experience
8.5
Predominantly positive overall impressions with multiple recommendations and repeat-intent; a few operational issues tempered some stays (pool, café speed, occasional maintenance).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Accommodations
Indulge in comfort and style with our air-conditioned rooms featuring soundproof windows, Egyptian cotton sheets, and modern amenities like LCD TVs and wireless telephones. Relax in luxury with our plush bathrobes and premium toiletries.

Culinary Delights
Satisfy your cravings with our diverse dining options, including The Market, Picasso Stone Flame Oven, Tanoshii Sushi Bar, Saint Honoré Pâtisserie, and Maya Lounge. Experience a culinary journey that will tantalize your taste buds and leave you craving for more.

Convenience and Services
Take advantage of our well-equipped business center, gift shop, and tour desk for all your needs. Let our dedicated staff assist you with transfers to La Aurora International Airport, ensuring a seamless and stress-free stay.

Experience the epitome of luxury and convenience at Real InterContinental Guatemala. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 213 reviews
Cleanliness: 8.8
Service: 9.5
Location: 9.3
Room Quality: 8.2
Amenities: 8
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 8.5
E
Evegomez • family_with_children • hn
10
Excelente estadía
Pros:

Ubicación, alimentación y amplitud de la habitación

2026-10-29 • via Nuitee
O
Oscar • family_with_children • gt
9
Frustrante
Cons:

La intención era descansar, comer y disfrutar de la piscina y resulta que la piscina estaba fuera de servicio y lo notificaron en una nota enviada a las habitaciones al final de la tarde y ya nada se pudo hacer más que desayunar, devolvernos a la habitación y esperar el check out

2026-10-24 • via Nuitee
D
Dossantos • extended_group • us
10
2026-10-23 • via Nuitee
M
Maria • solo_traveller • pt
8
2026-09-02 • via Nuitee
M
Mathias • couple • uy
10
Pros:

Las instalaciones

2026-09-01 • via Nuitee
J
Juan • solo_traveller • uy
9
2026-08-17 • via Nuitee
A
alejandrosacasa • Couples • Kingston, Kingston Parish, Jamaica
10
Great buffets
Pros:

Service was great. A smile on every employee, kindness and supportive.
Buffet was good as well with local tastes and variety.

2026-08-07 • via Tripadvisor
M
Maria Fernanda • couple • gt
10
2026-08-06 • via Nuitee
S
Simon Melbye • solo_traveller • dk
9
Pros:

We had a really lovely stay at the hotel. The staff were friendly, welcoming and helpful from the moment we arrived until we left, and we felt very well taken care of. The room was clean, comfortable and fully met our expectations. The hotel had a pleasant atmosphere, good facilities and a location that worked very well for us. Overall, a very positive experience, and we would definitely recommend this hotel to others.

2026-07-21 • via Nuitee
U
U5059HXrandyk • Friends getaway • Rockwall, Texas
10
Hospitality!
Pros:

Hospitality was fantastic! Very reasonable. Atmosphere. Rooks are great!

2026-07-19 • via Tripadvisor
I
I1272RRtammyg • Friends getaway
10
Great Hotel in the heart of the city
Pros:

Great value! Beds were very comfortable and the breakfast was superb. Try the Americano with milk and the croissants with Nutella! Make sure you tell the spa lady to turn on the sauna for you ahead of time!

2026-07-19 • via Tripadvisor
F
FrequentFlier704057 • Business
10
The Best hotel of Guatemala
Pros:

The best Hotel of Guatemala with best restaurants and service.

2026-07-11 • via Tripadvisor
V
Valeria • extended_group • us
10
2026-07-11 • via Nuitee
H
Henry • extended_group • us
10
The hotel amenities were on point and the included breakfast was not a simple one lit had every single thing you can thi
Pros:

The property was amazing, location, location!

Cons:

What we loved most about the property was the staff friendly atmosphere.

2026-07-07 • via Nuitee
K
KUROOSH • extended_group • cr
10
2026-06-30 • via Nuitee
F
Figmy • couple • hn
10
2026-06-28 • via Nuitee
D
diaz • extended_group • ar
10
Pros:

mis pasajeros quedaron muy conforme con todo el servicio, fue impecable y sobretodo en muy buena ubicación .

2026-06-25 • via Nuitee
M
Mejiaczr • Business
10
Business and Leisure
Pros:

The most business and leisure friendly hotel in Guatemala city. The staff is very customer service friendly and also business trip savy. They go above and beyond wirh service and making you feel like home. All amenities are available and the food is delicious. Try the pupsusas for breakfast and the stake at Blu.

2026-06-24 • via Tripadvisor
H
Hugo • family_with_children • gt
2
Pros:

En general la cama, lo unico. Había humedad en la habitación

Cons:

Me parece sobrevalorado

2026-06-19 • via Nuitee
S
sophiecG7067BN • Couples
10
Friendly and professional lounge bartender
Pros:

We had a wonderful experience at the Executive Lounge, thanks to the old gentleman with glasses bartender. He was incredibly warm, friendly, and attentive throughout our visit.

He made us a Margarita Mojito that was absolutely delicious—one of the best drinks we’ve had during our stay. His excellent service and genuine hospitality made us feel welcome and happy every time we visited the lounge.

Thank you for making our stay even more enjoyable. We will definitely be happy to come back again and look forward to seeing him on our next visit!

2026-06-13 • via Tripadvisor