Capital O Hotel Central, Xalapa

Hotels
7.9 (357 reviews)
AV. 20 de Noviembre Ote. 522 Col. Tatahuicapan , Xalapa , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Good/central location
Comfortable beds
Clean rooms mentioned by multiple guests
Friendly/helpful reception staff (some reports)
Affordable price/value
Decent/abundant breakfast (for many)
Cons:
Many rooms lack air conditioning / noisy fans
No elevator and limited accessibility
Inconsistent hot water
Old/worn mattresses and dated rooms
Parking issues and poor handling of vehicle damage
Occasional cleanliness problems (cigarette smell) and delayed check-in/no towels
Instances of rude or unhelpful staff at checkout

Categories

Cleanliness
7.5
Mixed: several guests praise that rooms are very clean, but multiple reports mention cigarette smell in a room, missing towels on arrival and inconsistent housekeeping attention.
Service
8.2
Generally positive: reception staff were described as friendly and helpful (including at 3am), though there are reports of rude behavior at checkout and poor handling of a parking/damage incident.
Location
9
Strong: many guests highlight a central/great location, convenient for food and town; one guest suggested staying closer to the center for tourism, but location is overall a clear strength.
Room Quality
6.8
Below average: comfortable beds reported by some, but several mentions of very worn mattresses, small rooms, old-looking rooms, missing large-bed requests and broken/poorly maintained fixtures.
Amenities
6.5
Weak: frequent complaints about lack of air conditioning in many rooms, noisy/ineffective fans, no elevator, limited accessibility for wheelchairs, and inconsistent hot water.
Value for Money
9
Positive: price and perceived value are repeatedly noted as good/excellent, making the stay attractive despite some shortcomings.
Food and Beverage
7.2
Average: breakfast is generally adequate/continental and appreciated by many, but several guests mention cold items and room for improvement in quality and consistency.
Overall Experience
9
Generally favorable: many guests report a good or excellent stay (clean, comfortable beds, good location and price), though a minority experienced notable issues (parking damage, rude staff, cleanliness or amenity problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Convenient Location: Located next to CAXA Bus Station, Capital O Hotel Central, Xalapa offers easy access to transportation for your travels.

Comfortable Rooms: Enjoy colonial-style rooms equipped with modern amenities like flat-screen cable TV, a telephone, and a coffee maker for a cozy stay.

Relaxing Amenities: Unwind in the attractive garden terrace, utilize the business center, and benefit from the 24-hour reception's services, including a gift shop and tour desk.

Experience the perfect blend of convenience and comfort at Capital O Hotel Central, Xalapa. Book your stay now for a memorable experience!

Important information:

Please note the property is located next to a bar, some noises my be heard at night. The service charge per night is nonrefundable and will be charged at any time after the reservation is created.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Location

Guest Reviews

7.9
Based on 357 reviews
Cleanliness: 7.5
Service: 8.2
Location: 9
Room Quality: 6.8
Amenities: 6.5
Value for Money: 9
Food and Beverage: 7.2
Overall Experience: 9
J
Javier • couple • mx
9
Pros:

Lo cómoda

Cons:

Estar solo un día

2026-10-15 • via Nuitee
C
Carlos Alberto • family_with_children • mx
10
Pros:

La atención del personal y la ubicación
Cuenta con amplio estacionamiento con vigilancia las 24 hrs.
Cuenta con restaurante.
Excelente para viajeros.

2026-10-15 • via Nuitee
M
Maria Margarita • family_with_children • mx
9
Todo muy bien
Cons:

El desayuno debería ser un poquito más amplio.

2026-10-13 • via Nuitee
L
Litzy • solo_traveller • mx
10
2026-10-09 • via Nuitee
G
Gustavo • family_with_children • mx
8
2026-10-09 • via Nuitee
B
BARRETO MUNGUIA • couple • mx
10
Buen descanso
Pros:

Ubicación

Cons:

Nada

2026-10-08 • via Nuitee
G
Grisel • solo_traveller • mx
5
Conveniente si viajas en autobús
Pros:

Situado frente a la estación de autobuses

Cons:

Muy ruidoso, las camas chiquitas y la habitación súper calurosa. El staff tenía un descontrol total de cuantas habitaciones disponibles había pues pedí un cambio de habitación y me lo negaron pero cuando me metí a Booking encontré disponibilidad y me tuvieron que cambiar.

2026-10-08 • via Nuitee
C
Claudia • family_with_children • mx
10
2026-10-08 • via Nuitee
F
Felipe Carlos • couple • mx
9
Excelente lugar solo 1 detalle
Pros:

El desayuno es muy completo

Cons:

El piso de la habitación rechina

2026-10-08 • via Nuitee
T
Tania • couple • mx
10
Estancia relajada
Pros:

La comida del restaurante es buenísima.

2026-09-18 • via Nuitee
J
Julio • solo_traveller • mx
8
Pros:

Ubicación y estacionamiento

Cons:

Falla el wifi, desayuno limitado

2026-09-17 • via Nuitee
M
Miguel Ángel • extended_group • mx
10
2026-09-15 • via Nuitee
R
Romero Sanchez • couple • mx
10
2026-09-12 • via Nuitee
A
Alejandro • solo_traveller • mx
9
Pros:

El desayuno

Cons:

Solo que no había jabón para bañarse

2026-09-10 • via Nuitee
M
Miriam • family_with_children • mx
8
Good value
Pros:

Breakfast was good, staff is friendly, beds are comfy and the rooms are spacious. The rooms with AC are nice. Cleaning staff do a very nice job. Location is good if you are traveling by bus from CAXA, lots of restaurants and convenience stores around.

Cons:

A better illumination since some parts of the room were pretty dark, and had an issue with the shower but was resolved quickly by the staff. Location might be a bit noisy due to traffic but can manage it.

2026-09-08 • via Nuitee
A
Alfonso • solo_traveller • mx
6
2026-09-08 • via Nuitee
O
Orrego • solo_traveller • mx
10
Pros:

Todo excelente la verdad lo recomiendo muchísimo 😊

2026-09-07 • via Nuitee
Z
Zamudio • extended_group • mx
10
bien
Pros:

excelente

Cons:

todo bien

2026-09-07 • via Nuitee
C
Chamats • solo_traveller • mx
8
comodidad
Pros:

la ubicacion y la limpieza del lugar

Cons:

el agua para bañarse no era muy caliente, estaba casi fria; y el lavabo de manos estaba tapado

2026-09-07 • via Nuitee
A
Araceli • solo_traveller • mx
9
Pros:

Ubicación, atención del personal

Cons:

Que el ventilador de torre no fue suficiente , se sentía calor.

2026-09-07 • via Nuitee