Sleep Inn & Suites Chesapeake - Portsmouth

Hotels
•
Sleep Inn
6.6 (948 reviews)
3280 Western Branch Boulevard , Chesapeake , US
+1 757-638-5000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Dirty linen
Unfriendly breakfast staff
Broken amenities

Categories

Cleanliness
5.6
There were complaints about dirty linen and a dead slug in the bed, indicating significant cleanliness issues.
Service
8.1
Many reviews highlighted accommodating staff, but there were instances of unfriendly interactions.
Location
7.6
Conveniently located to family, though not explicitly mentioned.
Room Quality
5.6
Reviews mentioned issues like broken showers, small beds, and comfort concerns.
Amenities
7.1
Guests appreciated certain amenities like the hot tub, but there were complaints regarding the pool and breakfast options.
Value for Money
6.1
Some guests felt they received value for their stay while others found it lacking due to cleanliness issues.
Food and Beverage
6.6
Breakfast quality was mentioned, but there was a lack of variety and some reported issues.
Overall Experience
6.1
Mixed sentiments with several complaints about cleanliness and room quality, but some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:04

Property Description

Convenient Location and Nearby Attractions

The Sleep Inn & Suites hotel offers a prime location in Hampton Roads, close to major business parks, military installations, medical centers, shopping areas, and universities. Explore the surrounding attractions, including the Great Dismal Swamp National Wildlife Refuge and top-notch golf courses.

Comfortable Accommodations and Amenities

Enjoy a relaxing stay in well-equipped suites with added luxuries like sofa sleepers and hot tubs in select rooms. Take advantage of the indoor heated pool, hot tub, exercise room, and meeting facilities. Start your day right with a complimentary deluxe continental breakfast and stay connected with free high-speed Internet access.

Convenient for Business and Leisure Travelers

Whether you're here for work or leisure, the hotel caters to all your needs. Business travelers will appreciate the two-line telephones, business services, and spacious work areas. For leisure travelers, the proximity to various attractions and the comfort of the hotel make it an ideal choice.

Book your stay at Sleep Inn & Suites Chesapeake, VA for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.6
Based on 948 reviews
Cleanliness: 5.6
Service: 8.1
Location: 7.6
Room Quality: 5.6
Amenities: 7.1
Value for Money: 6.1
Food and Beverage: 6.6
Overall Experience: 6.1
J
Joya • solo_traveller • us
1
Pros:

The bathroom don’t was working

2026-09-11 • via Nuitee
S
Sharita • couple • us
10
2026-09-07 • via Nuitee
P
Patricia • couple • us
8
Pros:

Location

2026-09-07 • via Nuitee
J
Janae • couple • us
6
It wasn't bad but they could be cleaner and neater
Pros:

How close it was to my job and the shower is nice

Cons:

It's not clean enough and room service is ok but not great

2026-09-06 • via Nuitee
A
april • solo_traveller • us
10
Pros:

Very clean. Easy check in. Quiet at night. Location. Ans breakfast choices

Cons:

Nothing

2026-09-04 • via Nuitee
D
David • extended_group • br
10
Nice stay.
Pros:

Included breakfast was nice. Staff was really friendly and attentive.

2026-09-01 • via Nuitee
R
Ralston • solo_traveller • us
5
Not likely to stay again.
Pros:

The pool and hot tub are nice. But, they don’t keep the area very clean!

Cons:

Our room had a horrible smell! When we asked the housekeeping staff about it, they couldn’t explain it or do anything about it. The carpet was sticky and “crunchy.” NOT a good experience. Also, not having a live person for check-in is very impersonal! They have a kiosk with a person off-sight to check you in and answer questions. Very off putting.

2026-08-26 • via Nuitee
S
Sharay • couple • us
10
Very nice and calm place. Staff were kind to me and was a chill environment. Would definitely stay again.
Pros:

Good Location, Kind staff, Calm and quiet environment

Cons:

-

2026-08-23 • via Nuitee
T
Tallifero • solo_traveller • us
2
Pros:

The room was a decent size

Cons:

Need new mattresses. Make sure the pool is clean at all times

2026-08-21 • via Nuitee
D
Desiree • family_with_children • us
10
2026-08-17 • via Nuitee
B
Bryant • solo_traveller • us
6
Pros:

Room clean

2026-08-14 • via Nuitee
G
Gregory • couple • us
3
2026-08-13 • via Nuitee
N
Nish • solo_traveller • us
6
Pros:

Close

Cons:

No humans /only computers

2026-08-12 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Mallory • couple • us
6
2026-08-11 • via Nuitee
A
Anyelin • family_with_children • us
5
“Una experiencia decepcionante para el precio que pagamos”
Pros:

Las camas son amplias y cómodas, y la habitación estaba ordenada y aparentemente limpia. La ubicación también resulta conveniente para disfrutar de Virginia Beach y sus alrededores

Cons:

El hotel está bastante desactualizado y muchos de sus electrodomésticos y accesorios son obsoletos. El aire acondicionado es muy antiguo, hace muchísimo ruido y se apaga constantemente. Aunque la habitación aparentaba estar limpia, encontramos moho dentro de la ducha.

El desayuno fue una gran decepción: las opciones son muy limitadas, básicamente pan, cereales y waffles, sin huevos, queso, tocino, jamón ni ningún otro tipo de proteína. Para el precio que se paga por una estadía de fin de semana, esperábamos mucho más.

Otro aspecto negativo es la atención al huésped. No hay personal presencial disponible para ayudarte; la atención se realiza mediante un agente en línea a través de una máquina. Además, el traductor no funciona correctamente y no hay atención en español, lo que hace que resolver cualquier necesidad sea bastante frustrante.

2026-08-10 • via Nuitee
D
Dalessandro • solo_traveller • us
7
2026-08-07 • via Nuitee
S
sbarbee2026 • NONE • Cornelius, North Carolina
2
Worst Ever
Pros:

We’re greeted by a man in a box, really? No one at the front desk, how unfriendly. I requested, by phone at 9:AM an early check-in per Gold status Choice awards, arrived at 3:30PM ant still had to wait in the lobby for 1/2 hour. Breakfast provided was worst ever, no eggs, meat, milk, juice, just coffee, waffles and cereal, and no one to complain to except “Bob” in the box out in the lobby. WORST OVERNIGHT EVER!

2026-08-06 • via Tripadvisor
K
Karen • couple • us
1
Total Disaster
Pros:

Nothing but it did have beds and doors

Cons:

Facility was dirty and moldy. The rooms were worse with filthy floors, shower floors, bedding and microwave. The housekeepers were lazy and liars! The front desk were liars, Hill and Will told me that my room would be cleaned and upon my return each night it wasn’t clean, nothing was done. Vili on my last night stay kept apologizing for the room not being cleaned and kept saying that no one was there to help me when I got back to my room after they said that they would be in to clean all my linens were on the floor in piles and the beds were naked. This was not acceptable on no level and I truly want a refund and an apology!

2026-08-06 • via Nuitee
L
lobabii92 • NONE • Worcester, Massachusetts
2
Terrible hotel
Pros:

Worse hotel and service I’ve had within this brand. Rooms were dirty and not rennovated at all. Staff was too busy playing bad mitten in the parking lot while customers had to rely on a kiosk for assistance

2026-08-03 • via Tripadvisor