W New York - Union Square

Hotels
W Hotels
8.2 (343 reviews)
201 Park Avenue South , New York , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful hotel
Cons:
Issues with cleanliness
High prices
Limited food options

Categories

Cleanliness
7.7
Several reviews highlighted issues with cleanliness and housekeeping.
Service
9.2
The staff were described as friendly and helpful with exceptional service.
Location
9.2
The hotel is in a fabulous location near Union Square, highly praised in the reviews.
Room Quality
8.2
Rooms were noted as spacious and mostly modern, though there were some discomforts in the design.
Amenities
7.7
Limited amenities mentioned, with some criticisms on food and beverage options.
Value for Money
7.7
Many guests felt the prices were too high for the services and quality offered.
Food and Beverage
7.2
Breakfast options were criticized as limited and expensive.
Overall Experience
8.7
Most guests expressed enjoyment and a desire to return, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:44

Property Description

Convenient Location
Located just two blocks from the 14th Street – Union Square subway station, our downtown Manhattan hotel provides easy access to the city's top attractions. Union Square is a mere 4-minute walk away, allowing guests to explore the vibrant neighborhood effortlessly.

Modern Accommodations
Experience comfort and style in our brown accented rooms, each equipped with a 42-inch flat-screen TV for your entertainment. Whether you're winding down after a day of sightseeing or staying in for a cozy night, our rooms offer the perfect retreat in the heart of the city.

Nearby Attractions
With Downtown Chelsea 1.4 miles away and Times Square just a 10-minute subway ride from the hotel, you'll be at the center of all the action. Explore the city that never sleeps with ease from our conveniently located hotel.

Book your stay now and experience the best of Manhattan with us!

Important information:

All breakfast inclusive packages are for up to 2 guests in each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.99 per 24 hours.

Location

Guest Reviews

8.2
Based on 343 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
D
Dominic couple gb
8
2026-05-18 via Nuitee
L
LIN couple ca
9
Recommend
Pros:

New renovation, modern , clean , convenient

2026-05-12 via Nuitee
M
Muhammet family_with_children nl
6
Prima maar overrated.
Pros:

De sportschool en locatie.

Cons:

Prijs kwaliteitverhouding en niet betrokken personeel.

2026-05-04 via Nuitee
J
Jens solo_traveller dk
9
2026-05-03 via Nuitee
N
Núbia couple us
10
Best choice for NYC!
2026-05-01 via Nuitee
E
Ellioff extended_group us
7
Beautiful, clean but could work out some kinks to be on the same level as comparable hotels.
Pros:

The property is very beautifully renovated - The rooms are on the larger side for NYC so I loved how big my room was. Temperature of the rooms were very pleasant. Room service breakfast and coffee was amazing. The beds were very comfortable and the rooms were very clean. The manager and the doormen were extremely kind and accommodating. The second floor bar is worth visiting even if you aren't staying there bc it is stunning.

Cons:

I had called in advance to ensure that the property had valet parking. However, when I arrived in a Cadillac Escalade (NOT extended version) they told me the car was 'oversized' and could not be valeted - I stay in the city frequently over the last 12 years with this exact vehicle model and have NEVER been told by a hotel that they could not park it and that I am just responsible for solving that problem. They did offer to pay for the garage I found but it was my responsibility to find and go park the car. So as a female traveling alone in Manhattan I did not appreciate being put in that position because I only stay at hotels with valet specifically out as a safety precaution. Unfortunately, the woman at the front desk was extremely rude as well and had the attitude that I was inconveniencing her with needing to check in and inquiring about the parking issue.
They did graciously allow me to keep the car out front while I shopped around the morning I was leaving. Unfortunately, no spa :(

2026-04-11 via Nuitee
A
amaury solo_traveller fr
9
2026-03-30 via Nuitee
F
Federica solo_traveller it
4
2026-03-20 via Nuitee
L
Laura family_with_children us
10
Love the W - New York - Union Square!
Pros:

The W-New York Times Square is our favorite hotel in the city and always our first choice. Nothing beats the location - close to subways, excellent dining, and the charming farmer's market. The staff is top notch - we frequently feel like we've made new friends each visit because the staff is so engaging. It is a treat to stay at this property.

2026-03-19 via Nuitee
N
Natalie extended_group us
8
2026-03-15 via Nuitee
M
Marius couple ie
9
2026-03-10 via Nuitee
E
enzo solo_traveller ch
6
2026-03-02 via Nuitee
T
Tommaso solo_traveller it
10
2026-01-28 via Nuitee
A
alfredo family_with_children us
8
2026-01-23 via Nuitee
R
REVITAL solo_traveller il
7
נחמדה לא יותר .
Pros:

השירות היה נהדר, אדיבים נעימים

Cons:

חדר האוכל היה שומם ולא מפתה , אפשרויות לשתיה במלון היו מועטות , , חיסרון .
החדר היה קטן , היו חסרים בו מתלים במקלחת להניח מגבת או בגדים .
הריח בחדר היה של שטיח ישן או לא נקי מספיק .
המיקום היה מצוין
השירות היה נהדר!! חביבים עוזרים ומסבירי פנים .

2026-01-19 via Nuitee
K
King family_with_children us
9
Stylish, Clean, Great Location, & Exceptional Staff🤩
Pros:

We enjoyed everything about the property! This ideal location had great restaurants and shopping nearby. I highly recommend the Ocean restaurant for upscale dining (kid-friendly), and one of the largest Barnes & Noble locations is right around the corner next to a delicious chocolate shop with crepes and milkshakes. Plus the Seahorse restaurant was conveniently located inside the hotel and room service was excellent. We ordered breakfast daily! The staff were very attentive and extremely polite! The front desk, doormen, and concierge team. Thanks for all your help, Chloe! And I have to mention how well kept the rooms were during our stay. The cleaning staff went above and beyond to accommodate us with a daily turn down service, and fresh linens. We never felt rushed to leave our suite but we always returned to a clean, comfortable room. We were very impressed!

Cons:

Nothing at all. We can’t wait to return!

2026-01-07 via Nuitee
C
Charlotte family_with_children au
10
2025-12-19 via Nuitee
C
Calderón couple ar
5
2025-12-07 via Nuitee
S
Sk solo_traveller sg
5
Be careful and lock all your belongings
Pros:

People were friendly

Cons:

My jewellery got stolen

2025-11-24 via Nuitee
S
Steve couple gb
9
2025-11-24 via Nuitee