Holiday Inn Hotel & Suites Madison West - Middleton by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (299 reviews)
1109 Fourier Drive , Madison , US
+1 608-826-0500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Family-friendly water park and pools
Friendly, helpful staff (shuttle arranged for events)
Clean and spacious rooms with useful kitchenette nook
Good breakfast reports (hot, fresh, good coffee)
Convenient/safe location near offices
Cons:
Breakfast supply issues and inconsistent restaurant service
Price discrepancy complaint (charged more than website)
Rooms outdated, beds/linen and shower/drain problems
Water park can be crowded on weekends; some dining closed on Sundays
Occasional check-in delays and at least one unhelpful desk clerk

Categories

Cleanliness
8.5
Multiple guests described the hotel and rooms as clean; only minor issues noted (e.g., lack of washcloths).
Service
7.9
Staff generally praised as friendly, helpful and accommodating (shuttle arranged, patient with queries), though some reports of mediocre or inexperienced service (inconsistent restaurant service, an unhelpful desk clerk).
Location
8.7
Location cited positively (safe, in a business park, close to offices/Madison), though limited nearby dining within walking distance in some spots.
Room Quality
7.3
Rooms described as spacious but several guests noted outdated furnishings, mediocre beds/linen and shower/drain issues; one room delayed for check-in.
Amenities
7.8
Good family-focused amenities (water park, pools, hot tub, shuttle) appreciated; water park is small and can get crowded on weekends and some on-site dining is limited/closed at times.
Value for Money
6.5
Mixed value perception with an explicit complaint about being charged more than the website price and some expectations unmet relative to price.
Food and Beverage
8
Breakfast received both strong praise (hot, fresh, great coffee) and serious criticism (items running out, inconsistent service); dinner generally decent but service varied.
Overall Experience
8.5
Overall many guests had a positive stay (events went smoothly, families enjoyed the water park, staff helpful), tempered by isolated operational issues (breakfast supply/service, room readiness, occasional staff lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located just minutes away from downtown Madison and Middleton Municipal Airport, the Madison West Holiday Inn Hotel and Suites offers easy access to the city's attractions.

Family-Friendly Amenities
Enjoy the on-site indoor water park and free in-room Wi-Fi, making it a perfect choice for families looking to have a fun and comfortable stay.

Full-Service Facilities
With an indoor pool, gym, business center, on-site restaurant, and two bars, the hotel provides everything you need for a relaxing and enjoyable stay.

Experience the best of Madison at the Madison West Holiday Inn Hotel and Suites. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 299 reviews
Cleanliness: 8.5
Service: 7.9
Location: 8.7
Room Quality: 7.3
Amenities: 7.8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.5
M
Marcos • family_with_children • us
10
2026-10-31 • via Nuitee
R
Rebecca • family_with_children • us
8
2026-10-20 • via Nuitee
E
Evelin • couple • us
10
2026-10-13 • via Nuitee
J
Jodie • family_with_children • us
7
Cons:

Please look into the price because I paid more than the website stated

2026-09-12 • via Nuitee
E
Erouka • solo_traveller • us
9
Great stay, the room was clean.
2026-09-12 • via Nuitee
J
Jeff • couple • us
8
2026-09-06 • via Nuitee
D
Diniz • family_with_children • us
6
Fair - great for the kids but not much for adults
Pros:

My daughter had lots of fun at the water park. It is not large, but great for 1 to 8 yo kids. There is a ship in a small poll for 1 to 3 or 4 little ones, a pool with the main water slide for big kids, and a hot tub for adults.

Cons:

Breakfast. Restaurant was crowded, staff was unable to keep most of the options available during the assigned breakfast hours (to a point there were no eggs, no potatoes, no pancakes, no biscuit, no yogurt, no fruits and no cereal at 9 am. It took them 15 minutes to refill it - and not all items. They ran out of kids cereal all days of our stay). For dinner, the restaurant was decent but service was inconsistent (junior employees only). Room was ok, but outdated. The Water Park got crowded during the weekend (there are birthday parties guests in addition to the hotel guests).

2026-08-17 • via Nuitee
G
Gordon • couple • us
8
2026-08-16 • via Nuitee
K
Karen • solo_traveller • us
5
2026-08-15 • via Nuitee
J
Jessica • family_with_children • us
10
2026-08-03 • via Nuitee
S
Stephen • extended_group • us
9
2026-08-03 • via Nuitee
D
donnabU8606BN • Business • Liberty, South Carolina
10
The trip went smoothly
Pros:

The daylily convention was a wonderful experience in your hotel. The staff was so accommodating and the facility was excellent.

2026-07-21 • via Tripadvisor
P
Peggy • solo_traveller • us
3
Pros:

It's quite, nice rooms.

Cons:

Our room was not ready until 4.30pm almost missed our ride to a concert.

2026-07-21 • via Nuitee
E
Emily • solo_traveller • us
5
2026-07-20 • via Nuitee
S
Sofiia • couple • us
7
2026-07-11 • via Nuitee
S
Simmons • family_with_children • us
9
2026-07-10 • via Nuitee
M
Marion • couple • us
5
I doubt I would stay there again.
Pros:

The breakfast was robust, the staff mediocre, the restaurant offered tasty food, housekeeping was modest, location was suitable.

Cons:

One of the desk clerks was ignorant of hotel capability and unable to help adequately, sat behind the counter with her feet on the counter.

2026-06-26 • via Nuitee
T
Tee • solo_traveller • us
10
Pros:

Great choices. The food was hot and fresh. The coffee was amazing 👏🏾 🤩

Cons:

I was in room 3054 and forgot my electric toothbrush. Is there a way it can be mailed to me.

2026-06-12 • via Nuitee
P
Philip • solo_traveller • us
8
Philip enjoyed his short "vacation" from his family
Pros:

The breakfast and staff were great.

Cons:

We had trouble locating you

2026-06-09 • via Nuitee
B
Brian • couple • us
10
Everything was great. Great breakfast
Pros:

Everything was great except for the lack of wash cloths. They said they were out??

Cons:

Everything was great except for the lack of wash cloths. They said they were out??

2026-06-06 • via Nuitee