Wyndham Garden Tallahassee Capitol Near FSU

Property upkeep, staff

We did not even stay. There were people arguing in the parking lot and people smoking weed. We did not feel comfortable or safe so we left. And they refused to refund us the money.

Nasty

Sucio.
El desayuno muy mal. Para la comida que ofrecen de desayuno mejor no lo ofrezcan
Las instalaciones con falta de mantenimiento. El ascensor para discapacitados no funcionaba. Los ascensores se les notaba la falta de mantenimiento. Se escuchaba ruido en los mismos. La limpieza de los pasillos deja mucho que desear.
La atención en el front desk debe mejorar.
Hice una solicitud de habitación para persona con movilidad reducida y la persona en el front desk no sabía de la solicitud que hice a través de Booking

However, when we checked in, he said that he Only had 2 Double Beds, however, the TV didn't work. The hotel room floor was very dirty. Crud stuck to our feet. The bathroom tub handle/fixture was extremely tarnished & old. The paint & caulking looked dirty, old & weathered.
Additionally, I lost my work phone. I didn't realize it until we were 2 hours from Tallahassee. I tried calling the front desk four (4) times. No Answer & No ability to contact a 2nd department for assistance. The AI assistant sent me a text reply. I then sent a Text stating I lost my phone, inquiring if it was turned in. NO REPLY.

Sugeira no chão do quarto

The Manger was very rude and nasty the TV didn’t work maintenance came to look at it told the manager it didn’t work. She said oh well she don’t have another room for me to go to. She was very nasty. Very rude. I asked can I get a refund? She was like no she’s so also said if I have any more complaints emailed her but nothing is gonna be done. She don’t care who I email or who I call. Nothing will be done the girl that works up under her when the manager left for the night she put me in another room, she made sure everything was done and comfortable, but the manager there she don’t need to be a manager the bed that I had had spots all on the mattress black spots said something about that she didn’t care she wanted me to stay there in the hotel, the whole weekend without a TV.

The line to check in was so long and so slow. They only had 1 kid checking people in. The TV was broken. The breakfast was terrible. They told us they didn't get a food delivery so they didn't have anything except hot water, oatmeal packets, some plain bread and juice that was warm and had gone bad. The room had mold, dead bugs and HAIR in the tub, sink and on the toilet. I am glad we had lysol wipes but we shouldn't have to clean our own room! At checkout i wanted to talk to someone but the girl at the desk wouldn't get off her personal phone call and yelled at us to just stop our keys in the bucket. She wouldn't even come to the front desk to help us. I really would like a refund. I will never stay at another Wyndham owned again!

Old. Tub was stained. Baby roaches in room. Tv kept going out

The hotel is very run down. Paint is peeling off the walls in the breakfast area and the carpet needs to be cleaned. It is a very old hotel and major renovations are needed. Access to the pool was closed. The door to the entry of the pool said "staff only." The description on Booking.com says that the hotel has a pool, but the hotel doesn't let you use it.

Overall the hotel needs an upgrade. Ive stayed at this location multiple and have watched it run down. Things were broken, weird smells, rooms not well venilated felt wet and damp, rusted shower, chipped paint, dust. Just need a complete makeover.

Unprofessional staff very very very rude

My experience at this hotel was extremely disappointing and, unfortunately, I cannot recommend this place.

From the moment I arrived, the reception service was unpleasant and unprofessional. The staff were rude and unwelcoming. At check-in, they informed me that they needed my driver's license and a credit card for a $150 security deposit. I provided everything requested and went up to my room.

The problem is that, subsequently, the hotel used my card details to charge $158.37, practically the same amount I had already paid in advance through Booking.com, which was $158.36. In other words, they charged me almost the same amount again, changing only one cent in the final price. I requested clarification directly from reception and also filed a complaint through the Booking.com app, requesting a refund, but I was simply ignored.

As if that weren't enough, the television in the room didn't work from the first day. I informed reception and asked someone to check the problem the following day. No one resolved it. The next day, I complained again at reception and also reported the problem to the person in charge, who appeared to be the hotel manager. Even so, nothing was done.

Faced with the lack of a solution, I went to the Booking.com app and formally registered the complaint in writing, again requesting that the problem be resolved. Even so, I remained at the hotel for seven days and the television was never repaired.

The room cleaning was also extremely unsatisfactory. During my entire seven-day stay, the room was cleaned only once, and even then very poorly. I requested cleaning and a change of towels and, to my surprise, I found cockroaches on the towels and also inside the bathroom, including in the bathtub.

Minha experiência neste hotel foi extremamente decepcionante e, infelizmente, não posso recomendar este lugar.

Desde a chegada, o atendimento da recepção foi desagradável e pouco profissional. A equipe demonstrava uma postura rude e nada acolhedora. No check-in, informaram que precisavam da minha carteira de motorista e de um cartão de crédito para um depósito de segurança de US$ 150. Forneci tudo o que foi solicitado e subi para o quarto.

O problema é que, posteriormente, o hotel utilizou os dados do meu cartão para realizar uma cobrança de US$ 158,37, praticamente o mesmo valor que eu já havia pago antecipadamente pela Booking.com, que foi de US$ 158,36. Ou seja, cobraram novamente praticamente o mesmo valor, alterando apenas um centavo no valor final. Solicitei esclarecimentos diretamente à recepção e também formalizei a reclamação pelo aplicativo da Booking.com, solicitando o estorno, mas fui simplesmente ignorado.

Como se isso não bastasse, a televisão do quarto não funcionava desde o primeiro dia. Informei a recepção e pedi que alguém verificasse o problema no dia seguinte. Ninguém resolveu. No dia seguinte, voltei a reclamar na recepção e também comuniquei o problema à responsável que estava no local, que aparentava ser a gerente do hotel. Mesmo assim, nada foi feito.

Diante da falta de solução, entrei no aplicativo da Booking.com e registrei formalmente a reclamação por escrito, solicitando novamente que o problema fosse resolvido. Ainda assim, permaneci no hotel por sete dias e a televisão nunca foi consertada.

A limpeza do quarto também foi extremamente insatisfatória. Durante toda a minha estadia de sete dias, o quarto foi limpo apenas uma vez, e ainda assim de maneira muito malfeita. Solicitei limpeza e troca de toalhas e, para minha surpresa, encontrei baratas nas toalhas e também dentro do banheiro, inclusive na banheira.

Pretty much everything. Hot water would be great. A greeter when you walk in. Hotel need repairs.