Hilton Garden Inn Abingdon Oxford

Good location for one-night stay!

What a lovely please to stay and visit, I was looked after Kapil, who was amazing!!

Made the entire experience as easy and as simple as possible and couldn’t do enough to help!!

Good location, close to local amenities. Friendly staff.

Absolutely one of our most favourite places and this summer we have enjoyed the wonderful Sunday carvery every weekend along with drinks at the bar. Thank you Brian, you have an amazing bar and restaurant team. Jasper is very knowledgeable and provides a great bar service especially with my blush rose wine! TSherry always take great care of us in the restaurant along with Emma and Sim. We highly recommend this hotel! Thanks, Monika and Graham

I stay at this hotel once a year on the anniversary of my son's death as he is buried in the grounds of a small church only 15 minutes away. On arrival I requested an upgrade as I have been a diamond member for 16 years, mostly in China, where upgrade in Hiltons are almost automatic, but I usually ring ahead to check about availability. In fact my choice of hotels, if there are several near where I want to be located, will depend on availability of suite upgrades. On several occasions previously I had been told "we don't have any standard suites available but if you are happy with an accessible suite then you are welcome to be upgraded to that". This had happened on more than one occasion on previous visits. On this occasion I had booked an accessible room, which I have done often since my stroke in 2017, mainly I need a walk in shower and many hotels have showers over a bath and falling out of a bath is not the ideal way to start my day. On this occasion I was rudely informed by a male receptionist that because of my room rate I was not eligible for an upgrade. I have friends and family rates from a family member that is the chairman a large real estate company that owns many hotels in China. A few days later I discovered that the very rude receptionist had complained about my supposed "Loud and disruptive behaviour" which got back to the associate who gives me my rate. This could have resulted in both him and me being excommunicated from the GO programme. The loss of face far a Chinese staff in this kind of situation would have been irreparable. Luckily it went no further and now 6 months later still nothing has happened so it has probably died the death it was meant to die. A month or so later I stayed agin and I was immediately upgraded to an assisctance suite with out any discussion. Which I gratefully accepted. The next morning on check out I asked who I could email to make a formal complaint about the previous staff member rather than making a complaint to the police about discrimination. I was told there was no way to make direct contact with the General Manager. I could only send to a general email address that everyone could read. I decided that was not an appropriate way to make a compliant about a specific staff member, who had made a dishonest complaint about a situation that had never happened. So I made a decision that I would rather have the opportunity to make my complaint even more open to anyone who reads the 1 star reviews on Tripadvisor. It is also of note that the GM occasionally responds to reviews and signs himself anonymously with a first name only as Peter H. I didn't realise there was an anonymous programme for hotel GM's Probably I will stay again at this hotel as it is nearest to my son's grave but the Courtyard Oxford South is about the same distance and a lot more welcoming to Elite Members.

Great little hotel with live music on the Friday special mention to Brian at the bar who make our night with special cocktails

The bed was very comfortable. The room was clean

Rhythm and Rice Friday night with the one eyed man was outstanding. The food , the entertainment was spectacular . It is the most fantastic night out, we have been to a few times now. Harriot who sang the first time we attended, sang softly on the background, sang 40s and 50s dressed the part too... It was truly stunning. We also attended the country night at the Hotel Saturday night and I can only say what a fabulous evening it was. Keeley was the perfect hostess, making sure the even ran smoothly and always going above and beyond. All the other staff that were there, Patrica, Brian, Jasper, Cami and Alan were so much fun, attentive and eager to please. But HUGE shout out to the Chef Ainsroy, thank you for THE BEST FOOD at rhythm and rice , omg amazing and then the Western BBq , I don't think you can top that. It was deeeeelishous. I would highly recommend this venue for a fantastic night out. We have also stayed in the hotel and it was one of the most dreamy night sleep we have had.

Clean and comfortable rooms good breakfast

Held my Daughters 21st Birthday party here and was absolutely perfect from start to finish. Can’t fault a single thing. All staff very polite and accommodating. Was a fabulous evening. Thank you everyone for a great night.

Meeting up with friends. We checked and went to our room. Already hot after a long journey we both showered and changed. Asked at reception to call a cab please, which we have done on previous stays. No you have to book it yourself on the desk.. UNITAXI.
After a lovely evening with our friends at their home, we returned. So not pleasant. The room was hot and air conditioning not working. Boiling outside just increased our sweat box. So he goes to complain. Meet another guest with same issue and we were told it would be reset! Well that didn't work. Off to complain again solution a fan!.
After breakfast.
We packed and went to hand over our key cards. Meet a very apologetic member of staff called Afghani. Given 2 bottles of water for our journey home with the promise of a better stay next time!
Stay next time, you fell short of this stay. 2 bottles of water to compensate for the sweat box of room and no sleep.

Nice hotel but the ac is inadequate when the temperature is above 28C (82 F). We knew there was a problem when we drove into the carpark and room windows were open. The lobby was cool but the room was hot. It did have a fan which should not be needed if the air conditioning was set at a reasonable temperature. I asked at the desk if there was a problem with the ac and was told that it was set centrally. This is a good hotel but I would not recommend to stay here when the temperature is over 28C.

Room and hotel facilities were fine but appalling service, refusing to refund a double-charged bill.