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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Garden
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Express check-in/check-out
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Electric vehicle charging station
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Outdoor furniture
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Picnic area
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Wine/champagne
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Key card access
Review Highlights
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Property Description
Convenient Location
Situated on the edge of the old town, Dragonfly Hotel Bury St Edmunds offers easy access to major cities like Cambridge and Ely within a short drive.
Modern Amenities
Enjoy free parking, high-speed WiFi, and well-equipped rooms with complimentary tea/coffee facilities, Freeview TV, and in-room safe for a comfortable stay.
Dining Experience
Indulge in a diverse menu of British and European cuisine at the relaxed restaurant, and unwind at the bar with a wide selection of beverages.
Experience convenience, comfort, and great dining at Dragonfly Hotel Bury St Edmunds. Book now for a delightful stay!
Please note that any individual can only book a maximum of 5 rooms at any one time. Bookings of 5 rooms or more will be considered a group reservation and subject to group terms and conditions and different cancellation policies. Please contact the property directly for reservations of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Clean and modern
Warm and inviting with Decorations
The beds were comfortable and the staff seemed to know some of the more regular customers whohc was nice to see
Wifi was quite poor and given it had a bar section would have been good to have some tv's with football on display.
Able to book in an hour earlier as arrived early after a long journey
Very busy Sunday morning the restaurant full. The free tables were full of dirty crockery they were clearly under staffed. We were unable to get a full breakfast. Only one turine had food in and people were hanging around waiting. I managed to get scrambled egg which was very good but no other food came out at the same time.
I would stay at the hotel again but I wouldn't order breakfast. I booked seven breakfasts for my party none of us did actually get one
The breakfast spread was so little, the coffee machine was so slow, causing a very long queue there and the staff waited for exhaustion of the food before replacing it, which meant several meals were exhausted at the same time, thereby limiting people’s options and causing a queue, waiting for meals to be replaced.
Easy
Average
The hotel was clean and the staff were very friendly.
Room 423 was so far away from reception and restaurant. Not recommended for elderly or people who have difficulty walking.
The property was really nice
The food was horrible and the chef doesn’t know how to cook a steak I ordered a well done steak and it was red in the middle and I got a other steak and this one was cremated and I didn’t get my mushroom back and my gilled tomato was cold and so was my chips and they wouldn’t even give my husband the money back for my meal only drinks
Value for money
Poor breakfast ingredients ,
Nice and new and clean , plenty of parking young lady house keeping called Stephanie was the only helpful member of staff getting me out of an awkward situation.
Staff very unhelpful , far too many stairs to reach our room asked to change to an more accessible room she told me too busy to do, but was told by other members of staff that hotel was quiet so was lied too ! Music was far too loud to be relaxing! Rooms on top floor very stuffy and hot window hardly opened, meals basic not a lot of choice and expensive ( pub meals not restaurant meals as you would expect from a hotel like this )
Great location pently off free parking lovely and relaxing great breakfast pently of choice friendly staff very helpful
Bathroom could have been cleaner need of bleach and had a smell
The location was a 20-minute walk into the town, so it was quite handy.
I think this location is great for contractors working away from home, as there seemed plenty of them about.
Along with this comes the choice language, and quite a macho feeling to the place.
An optional service charge was put on the food bill but promptly taken off when questioned.
The staff were pleasant but quite laid back with speed of service.
The evening meal in the restaurant was delicious. I would recommend the sourdough pizza. The room was very clean and the bed was very comfortable. I felt very safe as a solo female.
I was unfortunately there during the hot weather and there is no air conditioning. My family visited me for coffee the next morning and they all received £60 parking fees a few days later which were fortunately cancelled at my request.
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