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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Garden
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Express check-in/check-out
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Electric vehicle charging station
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Outdoor furniture
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Picnic area
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Wine/champagne
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Situated on the edge of the old town, Dragonfly Hotel Bury St Edmunds offers easy access to major cities like Cambridge and Ely within a short drive.
Modern Amenities
Enjoy free parking, high-speed WiFi, and well-equipped rooms with complimentary tea/coffee facilities, Freeview TV, and in-room safe for a comfortable stay.
Dining Experience
Indulge in a diverse menu of British and European cuisine at the relaxed restaurant, and unwind at the bar with a wide selection of beverages.
Experience convenience, comfort, and great dining at Dragonfly Hotel Bury St Edmunds. Book now for a delightful stay!
Please note that any individual can only book a maximum of 5 rooms at any one time. Bookings of 5 rooms or more will be considered a group reservation and subject to group terms and conditions and different cancellation policies. Please contact the property directly for reservations of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The property was really nice
The food was horrible and the chef doesn’t know how to cook a steak I ordered a well done steak and it was red in the middle and I got a other steak and this one was cremated and I didn’t get my mushroom back and my gilled tomato was cold and so was my chips and they wouldn’t even give my husband the money back for my meal only drinks
Nice and new and clean , plenty of parking young lady house keeping called Stephanie was the only helpful member of staff getting me out of an awkward situation.
Staff very unhelpful , far too many stairs to reach our room asked to change to an more accessible room she told me too busy to do, but was told by other members of staff that hotel was quiet so was lied too ! Music was far too loud to be relaxing! Rooms on top floor very stuffy and hot window hardly opened, meals basic not a lot of choice and expensive ( pub meals not restaurant meals as you would expect from a hotel like this )
Value for money
Poor breakfast ingredients ,
Great location pently off free parking lovely and relaxing great breakfast pently of choice friendly staff very helpful
Bathroom could have been cleaner need of bleach and had a smell
The location was a 20-minute walk into the town, so it was quite handy.
I think this location is great for contractors working away from home, as there seemed plenty of them about.
Along with this comes the choice language, and quite a macho feeling to the place.
An optional service charge was put on the food bill but promptly taken off when questioned.
The staff were pleasant but quite laid back with speed of service.
The evening meal in the restaurant was delicious. I would recommend the sourdough pizza. The room was very clean and the bed was very comfortable. I felt very safe as a solo female.
I was unfortunately there during the hot weather and there is no air conditioning. My family visited me for coffee the next morning and they all received £60 parking fees a few days later which were fortunately cancelled at my request.
Location
N/A
Staff were great. Breakfast was good - decent food and choice. Good car park. Loved the sun room
No fridge in the room and would have liked some help with my suitcase after check in. Apart from that though the people were just great.
No drawers in the room
Close proximity to our party,convenient if driving.
Up stairs downstairs furthest room from Main desk and facilities
The house keeper was the most helpful and happiest person there. Good parking and plenty of EV chargers avaliable
The restaurant isnt great, I chose fish finger sandwich and they stopped serving that at 5pm, so then chose Ceasar salad and they also stopped serving that at 5pm ( maybe should put that on thr menu, if they did i missed it) . Fish and chips, they had sold out. Steak, sold out ( I will point out its just after 6pm). So I ended up with a very dry chicken and chips. A little later on we decided to have a Baileys night cap. And guess what, yep sold out. So not much luck at all. The toast in the morning, well I gave up on that. But what I will say, we came across the friendlies housekeeper ever. She was so happy and friendly.
There was plenty of car parking space. There is a Sainsbury’s within walking distance and a path to the centre.
The room was quite compact, but clean and tidy, apart from the toilet which needed bleach put into it. We expected a garden view but merely saw another block of rooms.
A new toaster is needed. One lady put 2 pieces of bread into one end while I put 2 pieces in the other end. Hers came out burnt and was thrown away, while one of my pieces was burnt on one side, while the other piece was hardly brown.
Easy free parking.
Staff are essentially clueless, bless them. Serve wrong and dirty glasses for a beer. The room lights are bad: cannot find socks even with light on. Only one per twin bed. WiFi does not work due to no bars. Door does not lock from inside. Noise travels between rooms. Bath slippy: you take your life in your hands. Shower taps imposible and not marked. Main menu items sold out. Carpets are lighter on edges than the middle. Staff brushed crumbs onto carpet floor in breakfast area when clearing tables. This is Fawlty Towers without the laughs.
The location is perfect
The hotel was unclean , rooms very very basic , the breakfast was poor , no cups , tables full with dirty dishes , waited constantly for food items to be refilled , no management to motivate staff , no daily room clean . Totally unmanaged !
Room was comfortable and clean, well sized for the price, staff were nice
Food was poor quality, no aircon, limited if you don't drive due to location
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