Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1715 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
S
Stephen • couple • gb
10
2026-05-29 • via Nuitee
C
Catherine • couple • gb
10
Fab city break hotel
Pros:

Relaxed atmosphere, warm energy, central location. Few mins walk to York minster. Fabulous breakfast, wonderful air con and excellent service. Loved the pantry and the record player.

2026-05-29 • via Nuitee
K
Kirsty • couple • us
8
2026-05-28 • via Nuitee
C
Corinna • couple • it
8
Lovely hotel
Pros:

Lovely decor, great location and helpful stuff

Cons:

Bed was very soft

2026-05-26 • via Nuitee
N
neil • solo_traveller • gb
10
Perfect!
Pros:

Everything was great!

Cons:

Nothing

2026-05-25 • via Nuitee
M
Manon • family_with_children • ca
10
2026-05-25 • via Nuitee
M
Michal • couple • be
6
Not what was expected for the price and implied level of luxury
Pros:

Good location, walking distance to the historic centre of York
Comfortable bed
Authentic historic atmosphere
Snacks and drinks available during the stay

Cons:

Cleanliness was beneath expectations: dirty toilet in the lobby when checking in, hairs found on the bed upon arrival, black mold around the bathroom sink, dirty spare roll of toilet paper in the bathroom cabinet, only superficial housekeeping service during stay (did not replenish toilet paper nor tissues, only very limited cleaning)
- for a hotel at this price point, which positions itself as a luxury property, this was unacceptable

No ventilation in the room (impossible to open windows, no fan or other ventilation in the bathroom): room was hot and damp after every shower, and stayed like this for several hours

Poor sound isolation (the pantry for hotel guests was just outside our room, and we could hear guests come and go all evening; the pantry was supposed to close at 10 pm, but stayed open longer in the evening)

Despite specifically choosing a larger room type (and paying a significant premium for this), the room was small and impractically furnished; the signature doll house and record player took up most of the space that could have been used to place our personal belongings

Staff was polite, but when the cleanliness problems above were mentioned only the bare minimum was done to improve the situation (extra toilet paper brought to the room, hair removed from the bed)

2026-05-25 • via Nuitee
G
George • couple • gb
9
2026-05-25 • via Nuitee
C
Charles • couple • ie
9
Pros:

Very nice and clean, very big comfortable bed. Had Netflix in room which was big plus. Had radio next to bed.

Very big bath that fit the 2 of us which was great! Only trade off for us is we were in room 1 which was bottom floor so couldn’t really open windows (not sure if rooms higher up could)

2026-05-21 • via Nuitee
M
Maria • solo_traveller • pt
9
2026-05-17 • via Nuitee
K
Kaitlyn • solo_traveller • gb
10
2026-05-16 • via Nuitee
S
Stephen • couple • au
9
Everything we expected.
Pros:

Location great. Style of property great. Atmosphere great.

Cons:

Cost for parking at 50 pounds was a surprise and travelling on Australian dollars adds $100 to our stay

2026-05-16 • via Nuitee
R
Rachael • solo_traveller • gb
8
2026-05-14 • via Nuitee
B
Brian • extended_group • gb
8
A pleasant stay, would consider returning
Pros:

Quirky

Cons:

Small room

2026-05-13 • via Nuitee
C
Christer • solo_traveller • se
10
Pros:

Stort härligt rum. Trevligt med ett rum med chips, godis och kaka som man fritt fick gå och äta av

2026-05-12 • via Nuitee
J
Jonathan • solo_traveller • gb
8
Comfortable stay in boutique hotel with quirky touches.
Pros:

Pantry, toiletries, bathroom

Cons:

No suitcase rack.

2026-05-12 • via Nuitee
1
125anneo • Couples
8
Nice, comfortable boutique hotel. Mind the stairs !
Pros:

Lovely hotel, about 10 minutes walk from the old city and the Minster.
The room was very comfortable and immaculately clean and the staff were friendly and very efficient.
Loved the baggage pick up from the train station, that made it very convenient for us.
Only issue was the 60+ stairs that we had to climb to find our room. The Receptionists comment about a ‘few stairs’ when we checked in was a bit of an understatement. As we checked out we were told that there are other similar rooms more conveniently located. If only we had been told that on check-in.
We were able to get in and out through the back door during the day, which cut it down to 2 flights of stairs, but the back-door is shut at night.

2026-05-11 • via Tripadvisor
N
Neil • couple • gb
9
2026-05-10 • via Nuitee
C
Colin • couple • gb
9
Love the place
Pros:

Comfort, Staff, free goodies 😊😊

2026-05-09 • via Nuitee
A
Audrey • family_with_children • sg
8
2026-05-08 • via Nuitee