Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Property Video

Guest Reviews

10
Based on 1820 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
O
Otto • couple • gb
9
2026-09-19 • via Nuitee
M
Matthew • solo_traveller • gb
7
Pros:

Location. Design of the hotel.

Cons:

Bedroom and bathroom weren't as clean as I would have expected for the price.

2026-09-19 • via Nuitee
D
Debra • solo_traveller • gb
6
2026-09-19 • via Nuitee
L
Lyndsey • family_with_children • gb
10
Stunning hotel in a perfect location
Pros:

Absolutely stunning hotel. We requested a room with aircon as our stay was during the summer and the aircon was amazing. The highlight of this hotel is “The Pantry” on the 1st floor there is a selection of free crisp, fruit, sweets and soft drinks and if you time it right, pieces of homemade cake!!!

What a treat!!!

I would highly recommend this hotel. Perfect location and very attentive staff

Cons:

The price of the carpark

2026-09-12 • via Nuitee
P
Philip • couple • gb
9
Nice hotel, friendly staff in a great location.
Pros:

Nice slightly quirky hotel with friendly staff.

Cons:

N/a

2026-09-11 • via Nuitee
M
Matthew • family_with_children • gb
9
Pros:

Great location close to the centre (5 mins walk to walled bit)
Nice design place

2026-09-08 • via Nuitee
A
amanda • extended_group • gb
10
Perfect location. amazing friendly staff gorgeous rooms we had the Clifton suite
Pros:

It was the unique. Really nicely decorated and perfect location

2026-09-07 • via Nuitee
S
Stacy • couple • gb
10
Lovely stay
2026-09-06 • via Nuitee
A
Adam • couple • gb
10
2026-09-04 • via Nuitee
A
Alan • solo_traveller • gb
9
Pros:

All fantastic

2026-09-03 • via Nuitee
N
Nigel • couple • au
8
Gorgeous York stay
Pros:

Fabulous location, gorgeous and comfortable rooms - loved the pantry and we slept like logs in the very comfortable beds.

2026-08-31 • via Nuitee
J
Jeremy • couple • nl
9
2026-08-30 • via Nuitee
J
James • extended_group • es
10
Wonderful place!!
Pros:

A lot of character in this unique property and the staff were fantastic!

Cons:

Parking was a little tight

2026-08-28 • via Nuitee
J
Judith • solo_traveller • gb
8
A comfortable and original hotel in a good location for visiting the main sights in York.
Pros:

Great location and lovely staff. Quirky decor and added touches.

Cons:

The TV didn’t work. Not a problem for me and the staff assured me they would check it for the next guest. The complimentary pantry was not as well stocked compared with a previous visit.

2026-08-28 • via Nuitee
A
alhabsi • couple • om
8
2026-08-27 • via Nuitee
S
Sarah • couple • gb
9
Great hotel and great location . Staff very friendly and helpful
Pros:

Loved to quirky yet traditional style

Cons:

Nothing

2026-08-26 • via Nuitee
A
Antonio • extended_group • es
9
2026-08-24 • via Nuitee
E
Edward • couple • gb
8
Pros:

The location was great. Friendly staff and attentive. Room was wonderful and clean and overall the hotel was the highlight of our trip!

Cons:

The hotel kept sending me a pre check-in link, asking me to share my bank card details, despite Booking.com telling me that the hotel would never ask me to do this via email or text and that I should be wary of doing so if they did. Made me feel a little uncomfortable because I also got another link on the morning I was due to check out asking if I wanted to pay early. The hotel and the room were lovely but it all just felt a bit strange.

Also, the breakfast wasn’t good. The pain au chocolat was £3.50 for something that felt like it had come from the Sainsbury’s local down the road. Also they forgot my husband’s orange juice and so he had to remind them.

2026-08-24 • via Nuitee
A
Amy Simpson • solo_traveller • gb
9
2026-08-23 • via Nuitee
K
Keith • couple • gb
8
Very enjoyable
Pros:

Lovely place

Cons:

Nothing

2026-08-23 • via Nuitee