Best Western St Catharines Hotel & Conference Centre

Hotels
•
Best Western
7.5 (984 reviews)
2 North Service Road , St. Catharines , CA
+1 905-934-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Good location / easy access
Friendly and courteous staff
Comfortable beds
Great/bountiful breakfast (often free)
Indoor and outdoor pools, jacuzzi and spa/sauna
Spacious rooms for some units
Welcoming lobby and pleasant grounds
Restaurant on site
Cons:
Cleanliness issues (filthy carpet, poor housekeeping, vomit in hall)
Outdated rooms and decor; need renovation
Small/poorly equipped bathrooms and shower problems
Windows/doors not closing properly or seal issues
Pool overcrowding by locals at times
Some facilities or wings closed for renovation
Insufficient towels/shampoo or housekeeping oversights
Maintenance problems (AC not controllable, peeling wallpaper, short blackout curtains)

Categories

Cleanliness
6
Multiple reports of unclean rooms and carpets, incidents of vomit in corridors, inconsistent housekeeping (but some guests noted fresh linens), overall cleanliness is below expectations.
Service
8.5
Staff repeatedly described as friendly, courteous and welcoming at front desk and restaurant; some failures in housekeeping responsiveness noted but overall service sentiment is positive.
Location
8.5
Frequently praised for a convenient location (right off the highway), pleasant grounds and good access — location sentiment is strongly positive.
Room Quality
6.5
Beds are comfortable and rooms can be spacious, but many comments cite outdated decor, small/poor bathrooms, shower issues and maintenance needs — overall room condition is below average.
Amenities
8.5
Indoor/outdoor pools, jacuzzi, spa and sauna are strong positives and mentioned often; occasional crowding of pool areas and some closures for renovation reduce the score slightly.
Value for Money
7.5
Described as budget friendly with good breakfasts and comfortable beds by several guests; mixed maintenance and cleanliness issues keep it at the target value rating.
Food and Beverage
8
Breakfast and restaurant receive multiple positive mentions (free/good/great breakfast), though a few guests found breakfast poor or staff less welcoming in that area.
Overall Experience
6.5
Mixed overall: many enjoyed amenities, staff and breakfast, but recurring cleanliness and aging/maintenance problems led several guests to be disappointed — net experience is below target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Accommodations
The Best Western St. Catharines Hotel & Conference Centre offers stylishly decorated rooms with modern amenities such as free Wi-Fi, flat-screen TVs, and kitchen appliances for your convenience and comfort.

Recreational Facilities
Enjoy a range of recreational activities at our hotel, including a mini-golf course, indoor and outdoor pools, fitness center, sauna, and spa. Unwind and rejuvenate after a busy day of exploring the nearby attractions.

Dining Experience
Savor delicious meals at the on-site Wrigleys Sports Bar and Lounge, serving breakfast, lunch, and dinner. Start your day right with a complimentary daily breakfast and energize for your adventures in St. Catherine’s and Niagara Falls.

Ready to experience comfort, convenience, and excellent service? Book your stay at Best Western St. Catharines Hotel & Conference Centre now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.5
Based on 984 reviews
Cleanliness: 6
Service: 8.5
Location: 8.5
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 6.5
E
Els • couple • nl
6
Heerlijke bedden maar wel oud.
Pros:

De ligging, het personeel en de bedden! Heerlijk geslapen!

Cons:

De badkamer is gemaakt voor kabouters. De douche was niet echt lekker en alles veel te laag.
Het schuifraam kon niet helemaal dicht en dus ook niet afgesloten. Gelukkig op eerste verdieping. Verder is het hotel echt aan renovatie toe. Of misschien wel slopen en opnieuw bouwen.

2026-10-28 • via Nuitee
A
Alle • couple • ca
10
All you’ll need at a budget friendly hotel, restaurant was good, breakfast was great, pool hot tub and sauna, made the s
Pros:

Great location
Right off the Highway
Beautiful grounds
Welcoming lobby
Courteous staff

Cons:

One whole wing of the property was closed off
assumedly for renovation. The excess furniture was stored on a common hallway. Which I found a bit unattractive

2026-10-27 • via Nuitee
G
Grant • couple • jm
5
2026-10-26 • via Nuitee
G
GerritJouke • family_with_children • nl
6
Pros:

Ruime kamers

Cons:

Echt verouderd, kan wel renovatie gebruiken.

2026-10-25 • via Nuitee
A
Anna • couple • us
5
2026-10-23 • via Nuitee
M
Michelle • family_with_children • ca
8
Great hotel near Niagara
2026-10-19 • via Nuitee
C
Cindy • family_with_children • ca
10
Pros:

Staff was great, location was great, clean an overall nice hotel. Breakfast was great

2026-10-19 • via Nuitee
N
Nicole • couple • ca
3
This was summed up by all 3 of us a "No go back to"
Pros:

Free breakfast.

Cons:

They promised our room would be cleaned early because we had a wedding to get ready for. It wasn't. No shampoo, not enough towels for 3 people, a flimsy, uncomfortable cot, and no blanket for it. Someone had thrown up in the hall & all they did was put a wet floor sign down and left it. No one was there to make sure people avoided it. When they finally got to our room to supposedly clean it, the beds looked like a 2-year-old made them. Signs of old age and just not nice. The cot wasn't touched.

2026-10-13 • via Nuitee
R
roderick • family_with_children • ca
10
Excellent birthday treat for myself and family
Pros:

I love the Indoor pool and jacuzzi. Big room and beds. And free breakfast

Cons:

Nothing

2026-10-13 • via Nuitee
F
Fran • solo_traveller • gb
9
Spacious Bedroom
Pros:

The room was spacious, the front desk staff were lovely and welcoming. Evening staff in Wrigley's were great as were the chambermaids, nothing too much trouble.

Cons:

The locals take over the swimming pool, they just stand chatting so hard to get a proper swim and they wont move out of the way. Hairdryer in room was pretty rubbish. Breakfast was pretty poor and staff not very welcoming.

2026-10-12 • via Nuitee
R
Rebecca • solo_traveller • ca
7
2026-10-12 • via Nuitee
A
Antonio dos • extended_group • nl
6
Teleurstellend
Pros:

Aardig personeel

Cons:

Wifi was traag. TV ontvangst was verschrikkelijk. Verduisteringsgordijnen te kort waarooor je 1 m licht had.

2026-10-10 • via Nuitee
J
Jamaine • family_with_children • ca
7
2026-10-08 • via Nuitee
A
alessandro • solo_traveller • it
7
2026-10-08 • via Nuitee
F
Francois • family_with_children • ca
8
2026-10-08 • via Nuitee
B
Bottes Et Vélo • solo_traveller • ca
10
2026-09-19 • via Nuitee
T
Tanner • solo_traveller • ca
8
2026-09-19 • via Nuitee
I
Ihssan • couple • ca
3
2026-09-18 • via Nuitee
W
William • extended_group • sa
8
2026-09-18 • via Nuitee
W
William • couple • sa
8
2026-09-18 • via Nuitee