Best Western St Catharines Hotel & Conference Centre

Hotels
•
Best Western
7.7 (1138 reviews)
2 North Service Road , St. Catharines , ca
+1 905-934-8000

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Breakfast issues
Construction noise

Categories

Cleanliness
7.53
Specific sentiment from text: Rooms were clean, but mentioned issues with construction.
Service
8.5
Specific sentiment from text: Staff were pleasant and helpful, enhancing the overall experience.
Location
8.04
Specific sentiment from text: Great location close to shopping and attractions.
Room Quality
7.99
Specific sentiment from text: Rooms were comfortable with necessary amenities.
Amenities
8.02
Specific sentiment from text: Great amenities like pool and gym.
Value for Money
7.48
Specific sentiment from text: The hotel has a lot of amenities but some dissatisfaction regarding breakfast.
Food and Beverage
6.03
Specific sentiment from text: Breakfast was unsatisfactory compared to previous stays.
Overall Experience
8
Specific sentiment from text: Overall positive experience with hopes for breakfast improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:53

Property Description

Luxurious Accommodations
The Best Western St. Catharines Hotel & Conference Centre offers stylishly decorated rooms with modern amenities such as free Wi-Fi, flat-screen TVs, and kitchen appliances for your convenience and comfort.

Recreational Facilities
Enjoy a range of recreational activities at our hotel, including a mini-golf course, indoor and outdoor pools, fitness center, sauna, and spa. Unwind and rejuvenate after a busy day of exploring the nearby attractions.

Dining Experience
Savor delicious meals at the on-site Wrigleys Sports Bar and Lounge, serving breakfast, lunch, and dinner. Start your day right with a complimentary daily breakfast and energize for your adventures in St. Catherine’s and Niagara Falls.

Ready to experience comfort, convenience, and excellent service? Book your stay at Best Western St. Catharines Hotel & Conference Centre now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 6 years old and over stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 1138 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 6.03
Overall Experience: 8
I
I4884PCbrendaw • Friends getaway • Hampton, Virginia
2
Dissatisfied
Pros:

DO NOT RECOMMEND!
Please read and see photos.

Not anything like the photos they posted. As we pulled up, it looked like a hotel from the 1960's, 1970'. The staff was excellent! Very polite, friendly, neat in appearance.
Room atmosphere did not give a bright, clean impression. Ants at bathroom doorway.
Microwave, TV, fridge, coffeemaker plugged into an outlet strip, then plugged into an extension cord that had multiple outlets with 2 lamps plugged into as well., the extension cord went around by the patio door (taped down with black electrical tape) to a multi plug outlet with 2 more lamps plugged in to it. Then plugged into a wall outlet.
Breakfast was so so. There is room for improvement. Not everyone likes sausage for breakfast especially if it still looks raw. I Prefer bacon..

2026-07-25 • via Tripadvisor
A
Allegra • couple • ca
8
2026-07-24 • via Nuitee
L
L • family_with_children • ca
6
Hôtel moins cher qu’à TO et acceptable mais qui n’en vaut pas le détour
Pros:

Personnel souriant et chambres propres

Cons:

Les installations piscines sont vraiment désuètes et mal entretenues. L’eau de la piscine intérieure était opaques et très chaude. Les chaises à l’extérieur brisées et le sol de la piscine extérieur ne donne pas envie de se baigner.

2026-07-24 • via Nuitee
S
suzy • solo_traveller • gb
8
2026-07-21 • via Nuitee
C
Chanelle • family_with_children • ca
6
Cons:

Lots of small aunts by the outdoor pool. Found a medication laying on the ground in our room, with small children.

2026-07-20 • via Nuitee
J
Jean-Ludovic • family_with_children • fr
7
2026-07-20 • via Nuitee
S
Susan • couple • ca
9
Our room was clean and comfortable. I would have liked to have more time in the two pools but our stay was short
Pros:

The amenities were different and plentiful.
A nice buffet breakfast was included in the Hotel fee.

Cons:

The hallways are a bit shabby.
The elevator is a relic but it works.

2026-07-20 • via Nuitee
D
Dennis • solo_traveller • ca
10
Pros:

Location and facilities.

Cons:

The Breakfast was great, especially Saturday's Breakfast and the sausage patties. However, the sausages served Thursday were horrible and left an aftertaste.

2026-07-19 • via Nuitee
B
Brandon • family_with_children • ca
7
2026-07-10 • via Nuitee
J
Jasdeep • couple • ca
4
2026-07-07 • via Nuitee
A
Ashly • family_with_children • ca
6
Pros:

Close to the highway. Easy to access. Lots of places to eat around.

Cons:

The hotel is very dated and for the price I paid it was surprising. The wallpaper in our room was completely peeling off, bathroom ceiling had mould. We stayed on a ground floor room facing the pool and had someone banging on our patio door at 4am. Went to use the room phone in our room and it didn’t work. Had to use my cell phone to try and get through to the front desk using the 1800 number. Once I finally reached them they sent security quickly. I will not be staying here again and would not recommend based on that unsafe feeling.

2026-07-06 • via Nuitee
A
Antonio dos • solo_traveller • nl
6
matig
Pros:

Zwembad

Cons:

Ontbijt, tv. internet, bed

2026-07-06 • via Nuitee
D
David • couple • gb
8
very enjoyable stay
Pros:

Swimming pool and hot tub. Patio doors to the garden area from the room. good food

2026-07-05 • via Nuitee
I
Ireland • solo_traveller • ca
10
Pros:

The food

Cons:

No comment, no complaints. It was all good other than I had to climb the stairs and walk such a distance to my room.

2026-07-03 • via Nuitee
L
Liz • couple • gb
6
Good location, don’t expect much sleep
Pros:

Comfortable bed
Good location for Niagara Falls etc
Free parking
Pool
Staff were helpful
Good housekeeping, clean towels every day

Cons:

Paper thin walls meant we were disturbed during the evening night and morning by people next door, in the corridor and opposite our room
Dogs barking and howling in rooms when people went to breakfast
Breakfast is appalling. Not much choice, cold, not much left, don’t bother if you’re vegetarian
Poor tv reception
Bathroom was so tiny it was almost impossible to use and the sink was made for midgets not full size adults
Poor value for money

2026-07-03 • via Nuitee
M
Monica • solo_traveller • it
6
Scarso rapporto qualità prezzo Piscina esterna sporca
Pros:

Personale sorridente e gentile. Camera pulita

Cons:

Colazione non molto varia. Non c'è possibilità di avere un cappuccino. Solo latte freddo da scaldare in un microonde e caffè solubile. Pancakes finiti, rimpiazzati dopo lunga attesa.

Piscina esterna indecente, sporca all'interno. Non invita a cercare refrigerio e la piscina interna è in un ambiente molto caldo.

2026-07-02 • via Nuitee
M
Mohammed • family_with_children • ca
6
2026-07-02 • via Nuitee
S
Sabrina • family_with_children • us
10
Excellent hotel for the value
Pros:

Location was wonderful, amenities were top notch.

Cons:

Nothing!

2026-06-29 • via Nuitee
A
Adejoke • solo_traveller • ca
10
2026-06-27 • via Nuitee
P
Peter • couple • ca
1
Needs work.
Pros:

Location.

Cons:

Room lock stopped working and we were stuck in the hall for an hour before they finally decided to give us a different room. Balcony was very run down and the railing gave us a splinter. Elevator was a scary ride. Toilet seat was loose. Breakfast was adequate but the coffee station only accommodates one person at a time. Not worth the price.

2026-06-25 • via Nuitee