Best Western St Catharines Hotel & Conference Centre

Hotels
Best Western
7.7 (1156 reviews)
2 North Service Road , St. Catharines , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Breakfast issues
Construction noise

Categories

Cleanliness
7.53
Specific sentiment from text: Rooms were clean, but mentioned issues with construction.
Service
8.5
Specific sentiment from text: Staff were pleasant and helpful, enhancing the overall experience.
Location
8.04
Specific sentiment from text: Great location close to shopping and attractions.
Room Quality
7.99
Specific sentiment from text: Rooms were comfortable with necessary amenities.
Amenities
8.02
Specific sentiment from text: Great amenities like pool and gym.
Value for Money
7.48
Specific sentiment from text: The hotel has a lot of amenities but some dissatisfaction regarding breakfast.
Food and Beverage
6.03
Specific sentiment from text: Breakfast was unsatisfactory compared to previous stays.
Overall Experience
8
Specific sentiment from text: Overall positive experience with hopes for breakfast improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:53

Property Description

Luxurious Accommodations
The Best Western St. Catharines Hotel & Conference Centre offers stylishly decorated rooms with modern amenities such as free Wi-Fi, flat-screen TVs, and kitchen appliances for your convenience and comfort.

Recreational Facilities
Enjoy a range of recreational activities at our hotel, including a mini-golf course, indoor and outdoor pools, fitness center, sauna, and spa. Unwind and rejuvenate after a busy day of exploring the nearby attractions.

Dining Experience
Savor delicious meals at the on-site Wrigleys Sports Bar and Lounge, serving breakfast, lunch, and dinner. Start your day right with a complimentary daily breakfast and energize for your adventures in St. Catherine’s and Niagara Falls.

Ready to experience comfort, convenience, and excellent service? Book your stay at Best Western St. Catharines Hotel & Conference Centre now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 1156 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 6.03
Overall Experience: 8
A
Ata family_with_children ca
9
Hôtel propre, calme avec chambres spacieuses. Personne gentil et serviable.
Pros:

Les chambres sont spacieuses et propres.
Une piscine intérieure et extérieur.
Un spa et un sauna et une salle de conditionnement physique.
Super!

Cons:

Les oreillers sont trop mous pour moi. Mais ils peuvent être parfaits pour d'autres.

2026-08-29 via Nuitee
M
Michelle extended_group ca
8
2026-08-27 via Nuitee
S
Sherief solo_traveller ca
7
2026-08-25 via Nuitee
S
Stéphane family_with_children ca
8
2026-08-22 via Nuitee
R
R Bayers solo_traveller ca
8
Upgrades needed
Pros:

Beds were comfortable. Breakfast was good.

Cons:

We have stayed at the hotel at least three times. Loved staying in the "premier" rooms. Very quiet. Unfortunately the rooms really need a lot of updates. Wallpaper coming off the walls. Air conditioning cannot be controlled. Doesn't get cold enough. Shower heads definitely need changing. Where the floor meets the wall in the bathroom is very dirty.

2026-08-21 via Nuitee
E
Elliot family_with_children gb
4
Nice staff but dirty hotel
Pros:

Staff were friendly. Nice layout to hotel.

Cons:

Room was not clean. Carpet was filthy and we raised the issue 3 times but the carpet was not properly cleaned. Our baby was black with dirt from.just crawling around in our room. It was awful.

2026-08-21 via Nuitee
R
René family_with_children de
7
2026-08-21 via Nuitee
C
Castle solo_traveller ca
4
Needs improvement
Pros:

The restaurant was great. The 2 pools were great.

Cons:

The facility was not the cleanest and the toilets were way too low for seniors and people with bad knees.

2026-08-21 via Nuitee
S
Scott couple ca
2
2026-08-20 via Nuitee
S
Sakari extended_group fi
9
2026-08-20 via Nuitee
S
sandrine couple ca
7
2026-08-19 via Nuitee
T
Talbot couple ca
10
2026-08-17 via Nuitee
W
Waindubence solo_traveller ca
10
2026-08-13 via Nuitee
S
Sharon family_with_children ca
6
Despite nice amenities would not stay again due to the cleanliness issue.
Pros:

Many amenities for use.

Cons:

Older rooms could use a renovation that is more substantial especially the carpets which are just laid over cement. There was a hair dryer on the wall in washroom which we did not use but noticed in the morning had a smear of what looked like poo on its handle. This is very gross and unsanitary.

2026-08-12 via Nuitee
T
Tasha extended_group ca
8
We were pleasantly surprised to see a full gym, pool, hot tub, sauna, pool tables….the list goes on! Really nice additi
Pros:

So much to do right at the hotel!

Cons:

It was tough to keep the room humidity comfortable without running the a/c all the time. To be fair, it was a hot, humid weekend.

2026-08-10 via Nuitee
S
Sarah solo_traveller ca
9
Pleased with the overall experience and cleanliness and staff were excellent. Particularly Alan at the front desk. He de
Pros:

Stayed in the secluded executive area.

Cons:

Not much to do in the area.

2026-08-10 via Nuitee
L
Latasha solo_traveller ca
4
Pros:

Staff was very friendly and location was great.

Cons:

AC in room didn't work and was extremely loud all night making for an uncomfortable sleep for everyone, hotel wasn't very clean, shower water didn't drain very good in tub, indoor pool needs some ventilation very heavy chlorine smell. Don't feel like the photos of the hotel are accurate.

2026-08-09 via Nuitee
L
Louise extended_group ca
8
Front desk staff and restaurant staff very accommodating. Rooms were clean (some spots tired looking) Breakfast as expec
Pros:

Good proximity to highway. Montana and Kelsey restaurant across the street. Breakfast was provided.

Cons:

Some areas are tired looking.

2026-08-03 via Nuitee
C
carmen ellena family_with_children ca
8
2026-08-03 via Nuitee
S
Sareh solo_traveller ca
7
2026-08-03 via Nuitee