New Ambassador Hotel

Hotels
7.2 (854 reviews)
88 Kwame Nkrumah Aveneue , Harare , ZW

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful and professional staff (multiple mentions and named staff)
Excellent central location near shops, malls and restaurants
Good WiFi and some well-maintained rooms noted
Reception accommodated early departures and moved guests to better rooms
Several guests would recommend or return
Cons:
Room maintenance issues (broken beds, toilet lids, wardrobe doors)
Cleanliness problems in some rooms (hair in shower, dirty trays left outside)
Missing or faulty amenities (no hot water, no fridge, no AC remote, no towels sometimes)
Noise from nearby clubs reported at night
Perceived poor value / expensive breakfast for what is offered

Categories

Cleanliness
6
Mixed reports: some guests praised very clean rooms, but multiple complaints about hair in shower, uncollected dirty food trays, flickering bathroom lights and inconsistent cleaning.
Service
9
Generally strong service: numerous mentions of cheerful, helpful reception and staff (specific praise for named staff), prompt assistance and room moves; isolated reports of unprofessional or unfriendly check-in staff.
Location
9.5
Consistently praised — centrally located, close to shops, malls and restaurants; convenient for major places and easy access.
Room Quality
5.5
Frequent room issues: reports of beds in poor condition (hammock-like, missing legs), broken toilet lids, wardrobe doors that won't close, very small bathrooms, no fridge in many rooms and rooms with insufficient facilities.
Amenities
7.1
Mixed amenities: some positives (good WiFi, coffee maker, bottled water noted), but also missing or faulty items — no hot water for some, no AC remote, no fridge, occasional lack of towels and maintenance problems.
Value for Money
5.8
Perceived as poor value by several guests — comments calling stay a waste of money and noting expensive breakfast prices relative to experience.
Food and Beverage
6.9
Mixed: breakfast described as 'okay' by some, but complaints about expensive buffet/continental options and hygiene issues (dirty trays left outside).
Overall Experience
7.8
Overall mixed but leaning positive due to strong staff and location; room quality and maintenance problems reduce the overall satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:46

Property Description

Luxurious Accommodation
Experience comfort and style at New Ambassador Hotel, just steps away from the National Art Gallery. Each room is elegantly furnished with a flat-screen TV, complimentary toiletries, and cozy bathrobes for your relaxation.

Dining and Entertainment
Indulge in culinary delights at our on-site restaurant or unwind with a refreshing drink at the bar. Whether you crave a gourmet meal or a casual beverage, we have options to satisfy every palate.

Convenient Location
Located near major attractions like Africa Unity Square and the Embassy of Canada, our hotel offers easy access to the best of Harare. With free Wi-Fi, private parking, and a shuttle service, your stay with us will be seamless and enjoyable.

Experience luxury and convenience at New Ambassador Hotel - book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HRE

Location

Guest Reviews

7.2
Based on 854 reviews
Cleanliness: 6
Service: 9
Location: 9.5
Room Quality: 5.5
Amenities: 7.1
Value for Money: 5.8
Food and Beverage: 6.9
Overall Experience: 7.8
R
Richard • couple • zw
6
Pros:

Its location

Cons:

Noise from housekeeping staff and hot water took time to come out

2026-09-18 • via Nuitee
G
Getrude • solo_traveller • zw
7
Pros:

Reception

Cons:

Nothing

2026-09-15 • via Nuitee
S
Semi • solo_traveller • gb
10
2026-09-14 • via Nuitee
N
Nasser • solo_traveller • tn
3
2026-09-13 • via Nuitee
Y
Yvonne • solo_traveller • za
10
Very pleasant except the towel
Pros:

Nice location loved everything

Cons:

They need to buy new bath towels please the ones they hav doesn’t suit the standard of the hotel they smell very bed white old towels with black marks tone apart

2026-09-13 • via Nuitee
C
Chitakunye • solo_traveller • gb
9
Pros:

All good, I had a wonderful stay

Cons:

Good service

2026-09-12 • via Nuitee
H
Hopewell Dumisani • couple • zw
8
2026-09-02 • via Nuitee
S
Snevas • couple • zw
9
A big shout out to samuel the waiter he was just super great
Pros:

Easy to locate

Cons:

Non

2026-09-01 • via Nuitee
S
Stefan • solo_traveller • za
8
2026-08-31 • via Nuitee
K
Kanakrai • couple • mz
6
2026-08-31 • via Nuitee
M
Mokasha • solo_traveller • za
3
If you enjoy cold shower book there
Pros:

The place is in a secured area, restaurant food is nice

Cons:

The was was cold most times and we asked them to help us fix the water but to no avail. They later moved us to another room and the water was warm, but when we woke up 2:30 am to shower so that we can go to the airport, the water was very cold and it was cold in Harare, I had to leave the airport without bathing and use the shower in the airport lounge.
You will call them complaining of the same thing to no help, until I just let it be.

I will never personally book there, nor encourage anyone i know to do so.

2026-08-30 • via Nuitee
P
Priscah • solo_traveller • zw
7
2026-08-30 • via Nuitee
T
Takudzwa • solo_traveller • zw
2
2026-08-21 • via Nuitee
V
Vitalii • couple • de
2
2026-08-17 • via Nuitee
D
Donald • solo_traveller • za
8
2026-08-06 • via Nuitee
I
Ivan Antonio • solo_traveller • za
7
Not bad
Pros:

I had a early check out, and your receptionist made sure I got a lunch box ready when leaving the hotel at 6 30 am

Cons:

The light in te toilet was like a disco, the bed was like a hammock,

2026-07-17 • via Nuitee
S
Shelton • solo_traveller • zw
1
Pros:

To be honest there was nothing impressive about my stay at Ambassador Hotel.

Cons:

The escalator was not working and the room l had was on the 4th floor. I had two big suitcases and for the money l paid my heart sank in disappointment carrying my luggage all the way up and all the way down. The first room they gave me had a flickering bathroom light that could have easily caused seizures. In the very same room the bed had no legs on one side. Across the road there were clubs that ppayed loud music for the bigger part of the night. What a waste of money it was. After complaining l was moved to another room by

2026-07-16 • via Nuitee
A
amit • couple • in
1
Pros:

Nothing. Worst property. Don’t stay here

Cons:

Nothing

2026-07-16 • via Nuitee
M
Marjorie • couple • gb
1
Needs updating and not worth the price
Pros:

Situated near all major places

Cons:

The shower cubicle had hair as if it has not been cleaned. There were no towels and when I requested I had to wait for nearly 30mins. The staff were unprofessional and not welcoming.

2026-07-14 • via Nuitee
S
Stanley • couple • gb
9
The staff was so cheerful and helpful when l arrived especially the receptionist Ruvimbo and 2 security guards keep it u
Pros:

Professional staff , although the hotel requires some renovations inside

Cons:

Close to shops and security

2026-07-13 • via Nuitee