St. Ermin's Hotel, Autograph Collection

Hotels
Autograph Collection
9.4 (1043 reviews)
2 Caxton Street , London , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful hotel
Great breakfast variety
Cons:
Room temperature issues
Delayed room change upon check-in

Categories

Cleanliness
8.51
Some reviews mention issues such as room temperature and maintenance.
Service
9.98
Staff, especially Claret and Federica, received high praise for their helpfulness and support.
Location
9.52
Many guests appreciated the convenience of the hotel's central location.
Room Quality
9.27
Rooms were described as spacious and well-appointed, with one upgrade experience noted.
Amenities
9.5
Guests enjoyed the lounge area and the selection of breakfast options.
Value for Money
9.16
Prices were considered reasonable for the quality and location.
Food and Beverage
9.71
Breakfast and wedding meal quality were highlighted as exceptional.
Overall Experience
9.58
Guests consistently shared positive experiences and satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:59

Property Description

Sophistication and Innovation:
Embrace sophistication and innovation at St Ermin's, where a tree-line courtyard leads you into a world of cutting-edge interior design and elegance.

Social Hub and Relaxation:
Experience a social haven at St Ermin's, where guests can mingle, surf the net, enjoy high-teas, or unwind with a good book. The dramatic ballroom exemplifies the hotel's commitment to creating a vibrant social atmosphere.

Luxurious Accommodations and Modern Amenities:
Indulge in crisp linens, stylish furnishings, and marble bathrooms in every room. Stay entertained with modern amenities like LED TVs and iPod docking stations, ensuring a comfortable and convenient stay.

Immerse yourself in the charm of St Ermin's and book your stay now to discover the perfect blend of luxury, social engagement, and modern comfort.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

9.4
Based on 1043 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 9.27
Amenities: 9.5
Value for Money: 9.16
Food and Beverage: 9.71
Overall Experience: 9.58
D
Dunaway extended_group us
10
Pros:

The staff was excellent and the room was spotless ❤️

2026-08-05 via Nuitee
Z
Zuzana family_with_children fr
10
2026-08-04 via Nuitee
S
Susan extended_group us
8
Wonderful stay with beautiful accommodations.
Pros:

Gorgeous hotel, comfortable room, nice room temperature and warm water in the shower. The hotel bar was terrific, inviting with friendly staff. Excellent location close to the castle. Felt safe wherever we walked.

2026-08-03 via Nuitee
F
F1207UDbarbaral Solo travel Washington DC, District of Columbia
10
Great hotel in a perfect location
Pros:

I had a wonderful stay at the St Ermin's Hotel in London recently. The service was outstanding, from the Front Desk (whose kind staff - thank you, Denisa!) worked rapidly to accommodate early check-in during a very busy week for the hotel, to the Housekeeping, Concierge, and restaurant staff. Could not have asked for more attentive and helpful staff. And a lovely hotel to boot.

2026-07-18 via Tripadvisor
A
abbyb584 Couples
10
A magical stay
Pros:

My husband and I had a magical stay at 100 Princes for our anniversary! The staff went above and beyond to assist us and ensure we were enjoying our stay. The hotel and rooms were beautiful and the food was amazing. We had the afternoon tea and it was delicious! The location was perfect for walking to the old city or the new city. We hope to stay again next time we visit!

2026-07-18 via Tripadvisor
L
Leapfrogisaac Family San Diego, California
2
Beautiful property with really really small rooms
Pros:

We stayed at this property for four days and it was a looong four days. The room was very small (think of a small cruise ship’s lower deck cabins). I believe the website misrepresents the rooms. The safe never worked in the room and the staff didn’t seem to care. We tried to use the bar on the ground floor (Caxton Bar) but couldn’t find a waiter. We had sushi on the first floor. Let’s just say sushi isn’t this hotel’s thing! The lobby is beautiful and well maintained. The concierge was of limited help. The only suggestions were the bar or restaurant in the hotel. It is a great location however. Easy to walk to west end, Westminster Abbey, etc. we might stay here again but I think we can find a better place.

2026-07-17 via Tripadvisor
B
bradyr340 Family
10
Daniel
Pros:

This was a wonderful stay from the turn down service to the bar. Daniel took great care of me and really enhanced my trip.

2026-07-16 via Tripadvisor
K
karc0n Family Irvine, California
8
Beautiful, Well Located, and Great Value in the Heart of London
Pros:

The Saint Ermin's Hotel in London is a lovely place to stay. It's beautifully designed with real character, very centrally located, and offers excellent value for what you get.

The breakfast was really great, and the whole property has a thoughtful, elegant feel that makes you want to linger. It's the kind of place where you can step out your door and be in the heart of the city, but the hotel itself still feels like a proper retreat.

There's nothing we'd fault here. For the price, the location, and the quality of the experience, it's a straightforward recommendation. We'd happily stay again.

2026-07-13 via Tripadvisor
J
jnelle29 Friends getaway Silver Spring, Montgomery County, Maryland
10
Amazing hotel!
Pros:

Loved this hotel!! Spent the weekend in London for my birthday. Beautiful hotel with excellent location walking distance from sites. The bee colony was very cool and staff was lovely. Great service - highly recommend. I would love to stay here again!

2026-07-13 via Tripadvisor
V
Vp solo_traveller tr
9
Pros:

Konum süper

2026-07-13 via Nuitee
B
Bryant family_with_children us
10
I would definitely stay here again.
Pros:

Great hotel with great location. Housekeeping was terrific. Lobby interior is gorgeous and rooms are well-appointed. We were kept stocked with coffee, water and chocolate(:

Cons:

Our shower door did not have perfect seal so water ended up on the floor during showers. Not a huge deal.

2026-07-13 via Nuitee
L
LindsayTravels77 Business Washington DC, District of Columbia
10
Business turned fun trip
Pros:

I had a wonderful weeklong stay at St. Ermin's, for a business trip with some fun mixed in. St. Ermin's is perfectly centrally located, walking distance from many sights and shopping areas, and a stone's throw away from a Tube station, that easily connects to the rest of the city. The hotel itself was lovely, with excellent hospitality, and clean, stylish accommodations. I will definitely recommend this hotel to others heading to London!

2026-07-12 via Tripadvisor
M
Martin couple us
10
2026-07-10 via Nuitee
8
86carolq Couples
10
A very special stay and experience at St. Ermins
Pros:

This was one of our best stays with Marriott Autograph collection. The location was fantastic, centrally located within easy walking access to major the London sites, including Westminister Abbey & Buckingham Palace. There were several good restaurants within walking distance when, after a long day sightseeing, staying close to the hotel was appreciated. Also, St James Underground was within a block or two which made transportation to other sites easy. The staff was very friendly, courteous and helpful. Zane, who greeted us and took our baggage when we arrived provided a welcome Prosecco while we waited to check in; He was also very kind in making sure we got our transfer through the concierge services. Nasid S., in charge of restaurant and catering services, was very personable and gave individual attention in welcoming and making sure we had everything we needed while dining. So nice.

2026-07-08 via Tripadvisor
A
AmosK19 Business
10
Great Stay
Pros:

Lovely stay at St. Ermin's — spotless rooms, caring team, peaceful despite central London, and an unbeatable location for exploring the city. Highly recommended.

2026-07-08 via Tripadvisor
A
Angélica family_with_children br
8
2026-07-08 via Nuitee
A
AgnieszkaHelenka Business
10
Highly recommended for anyone visiting London
Pros:

I had a fantastic stay at St. Ermin’s Hotel. The location is unbeatable - just steps from St. James’s Park and within walking distance of major landmarks like Buckingham Palace and Westminster.

The hotel has a beautiful, elegant atmosphere while still feeling relaxed and welcoming. Rooms are comfortable, clean, and well-equipped, and despite the central location, it’s impressively quiet.

Service was excellent - friendly, professional, and always helpful. Overall, great value for the quality and experience.

Highly recommended for anyone visiting London.

2026-07-07 via Tripadvisor
2
211preetih Couples Atlanta, Georgia
10
Excellent location and service
Pros:

we absolutely love the location of the hotel since it was both walking distance to Westminster Abbey as well as Buckingham Palace. We were there to attend Wimbledon and the tube stop takes you directly to Wimbledon was just a two minute walk away. The hotel staff continually went above and beyond to make our stay the it could be. It is a beautiful historic hotel and everything was very clean. The rooms were renovated and as well as the bathroom, which we appreciated. Being an historic hotel the rooms are a little small, but that is to be expected and wasn’t an issue for us. We also very much enjoyed the buffet breakfast every morning before we started our day.

2026-07-07 via Tripadvisor
B
Barbara solo_traveller gb
9
2026-07-07 via Nuitee
D
derbyfanbap Business Louisville, Kentucky
10
St. Ermin’s Is Always Heavenly!
Pros:

Each summer I am invited to speak to Members of Parliament at Westminster about US presidents, have dinner with MPs, and attend a session of Commons or Lords. I chose the St. Ermin’s 3 years ago because of its proximity to Parliament, a quick 10-minute walk away. In addition, the hotel earns top marks from guests, and I know why through 3 stays. I am now greeted by name by the friendly concierge, Mr. Michaelides, in the charming entry courtyard. Likewise, desk clerks (this year Shamoor Ahmed) welcome me as if I were family and place me in my favorite room. The hotel is absolutely spotless, and I see staff dusting furniture, cleaning glass, and fluffing pillows on the lobby couches constantly. Moreover, as a solo traveler, I appreciate the safety of the property and its location. There are plenty of restaurants, cafes, tearooms nearby, along with the St. James’s tube station. I love the easy walk to Buckingham Palace & the King’s Gallery (showing QEII’s stunning wardrobe), St. James’s Park, and Victoria St. for shopping. Very near Westminster Abbey (Anglican) and Westminster Cathedral (Roman Catholic). I easily walked to the National Gallery in Trafalgar Square, the Wallace Gallery, and theaters in Whitehall and off The Strand. I’ve been previously to the Churchill War Rooms, 10 Downing St., and Horseguards Parade, but for first-timers they are so convenient. The hotel has a happy hour with wine on its terrace each evening. I am too busy to attend, but it looks like a fun meeting opportunity. After a long day of business and touring, I appreciate the quiet rooms. No noise from outside, due to double-glazed windows, and the staff are never loud as they go about their work. As a single, I can take a small room that is just perfect in every way. One quick request: the TV channel list was a bit sparse and the networks little slow in popping up. I love BBC, but I, as an American, missed CNN from my previous stays. Thank you for making my visit so superb. See you next June!

2026-07-06 via Tripadvisor