St. Ermin's Hotel, Autograph Collection

We've stayed in many fine hotels. Staying here was easily our best experience. First, it is simply beautiful; the preserved architectural details in the lobby are stunning and the decor all over is beautiful. Second, the staff are amazing; they are friendly, professional and efficient. They remember your name and immediately are ready to help whether to call a cab, find a lost phone, bring your favorite drink which they always remember, etc. The hotel's saloon car will pick you up at the airport and take you back at a reasonable price. You can't beat that for convenience. Finally, our package included the morning breakfast which is a smorgasbord of delicious hot and cold food, pastries, and eggs cooked to order. You won't be disappointed!

Daniel, James and Karthik especially made our trip extra special. Their friendly service and expertly crafted cocktails were shear joy. Comfortable and inviting atmosphere, fantastic food and great drinks. Highly recommend the Caxton bar and St. Ermin’s Hotel in the heart of London yet off the beaten path. Absolutely beautiful.

Our second stay at this property. Such a lovely hotel with exceptional staff. The first room we were assigned to was not satisfactory for a five night stay. We need a very bright room. The lovely young lady at the desk remedied the situation very gracefully.
I apologize as I forgot her name, but she was a beautiful young lady from Albania. Thank you to her for helping make our stay exceptional. We were able to change rooms the following day to a much brighter room. So much happier. When we were in the process of changing rooms, I forgot a very small adapter in the socket for my iPhone. We checked with the front desk if ever the housekeeper may have spotted it. And yes, they did, she delivered to our new room. I was very impressed. It was so small hidden away in a small out of the way spot. Our breakfast each day was just wonderful. So much choice. We had a waitress the first day who which I found outstanding. I’m sorry once again I have forgotten the name. She has only been there about four months. She is originally from the Philippines. Speaks several languages. What a pleasant and efficient person. I had started to couch a bit and it kept on. All of a sudden she came over with a glass of water. Did not have to ask. That’s good service. Anticipating a guests needs. She is an asset to the hotel. Also there was an older man, probably a manager, who was most friendly interacting with us and other guests. Wonderful to speak with him. Another highlight was the cocktail hour they were offering the guests. A complimentary glass of wine and some delicious bites to accompany the wine. Wonderful staff to mingle with a bit. The hotel is in a wonderful location. Beautiful staff and a gorgeous hotel setting with a courtyard. Look forward to staying with them again in the future.

Incredible gem of a hotel in the St. James section of the city….a quick walk to Buckingham Palace or Westminster Abby. The St James tube station is right around the corner. Beautifully restored hotel. Attentive staff…particularly Zion. Also had a great server in the bar ….sorry I don’t know his name who was there several nights during our week’s stay. We appreciated the room upgrade as Platinum Marriott members. Lovely porch to sit and enjoy a quiet location in the city. Nice breakfast buffet. Air conditioning was wonderful during this London heatwave!

Location is so good! And the hotel is full of historical intrigue. Service and staff were tops, especially Carlos and Nahid. They remembered me every time they saw me, and they made sure I had everything I needed, including things I didn’t know I needed. 😁

We selected this hotel as part of a Costco package for our trip to Scotland and Edinborugh. For the money, this hotel has unbeatable value and is comparable to higher end options. It is located in a quiet area. The lobby has historic glamour and staff is very welcoming. The afternoon tea offered as part of the package is delicious.

The rooms were modern and clean, and you are located near all the tourist sites. We will definately be coming back.

Wonderful staff-particularly Mr. Raval at the front desk.
He is knowledgeable about this area of London & has genuine concern for every guest.
After several hotels in a short amount of time it was refreshing to find someone who has a sense of humor-but is also a true professional.

St. Ermin's Hotel is an incredible spot to call home for your time in London. We have gone repeatedly over the years as it is now our home away from home. The entire staff are extremely customer focused with an exceptional level of service in all areas from staff at front desk, concierge, bar and restaurants as well as the attendants caring for our room. The location is perfect to easily access all things to do and see in London. If you get a chance, try High Tea and dinner at the Caxton Grill as well as pre/post dinner drinks in the Bar area. Highly recommend as we have never been disappointed.

Beautiful atmosphere and great service. A must have experience at St. Ernin’s.

A true first class experience. Everyone is friendly & helpful. We will definitely be back.

I have used St Ermin's Hotel for several business events and everytime they have exceeded expectations!
The most recent event was one that turned from a half day event, with a buffet lunch, to a sit down 3 course lunch for a selected group of our clients. Nothing was too much trouble and, as always, the service was fantastic.
Every team member I have dealt with is polite and accomodating, especially when things quickly change. The food is amazing and we have only had good feedback from our clients regarding this.
If you have an event coming up and are looking for somewhere then I can't praise St Ermin's and their staff highy enough.

Perfection! Such a perfect location - close to all the tourist spots, Hop On Hop Off Big Bus, great neighborhood restaurants. Friendly staff. Beautiful exterior. Charming interior. Happy hour wine and petit fours. Suite was relatively clean; serviced daily. Elegant furnishings. Would stay there again (and probably will). Stayed at 3 different London hotels this trip (Apr-May 2026) and this one was the best. Very knowledgeable concierges.

Our time at the St . Ermin’s was absolutely lovely. The room was beautiful, well equipped and spotless. The service was outstanding from the bellhops and concierge to the restaurant and housekeeping staff. And the location was spectacular, just a 6 min walk to Westminster, a 15 minute walk to Buckingham Palace, around the corner from St. James Park tube stop, and a beautiful walk home from many areas after dinner. They have a sustainable roof to feed the bees that they support on a gorgeous terrace on the third floor - with their honey comb on the breakfast buffet! The buffet was extensive and hit every craving. Dinner before the theater was perfect and the walking distance to His Majesty’s Theatre and Victoria Palace Theatre was under 20 minutes. And the history of the hotel was captivating! I highly recommend the St. Ermin’s and will absolutely be back on future trips to London.

Tremendous location. Super attentive staff. Delightful experience.

From the moment of check in, we had a fabulous experience. The hotel is charming - perfect location but on a quiet street out of the hustle and bustle. We loved our room - well appointed and comfortable, the Caxon Bar was lovely and the service was impeccable at every turn. Will absolutely return!