Mercure Annecy Centre

Hotels
•
Mercure
7.8 (415 reviews)
26 Rue Vaugelas , Annecy , FR
+33 4 50 45 59 80

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Hiking
Lift / Elevator
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Review Highlights

Pros:
Excellent central location (near station, old town)
Attentive and friendly staff / good reception
Comfortable beds / good bedding
Good breakfast selection (reported by some guests)
Smart TV and nice shower
Convenient nearby parking
Cons:
Cleanliness issues: dusty bathrooms, cobwebs, bad odour
Rooms very small, narrow and basic
Not up to a 4-star standard / looks basic
Inconsistent breakfast quality (one very negative report)
Aging common areas and chipped doors/paint
Limited toiletries / sometimes no soap in shower

Categories

Cleanliness
5.5
Multiple guests reported cleanliness issues: bathroom not clean, dust, cobwebs, bad odour in rooms — cleanliness is noticeably below expectations.
Service
9.4
Staff repeatedly described as attentive, friendly and very pleasant at reception and housekeeping; strong positive sentiment for service.
Location
9.2
Consistently praised: ideal central location, close to station, old town and convenient parking — location is a major strength.
Room Quality
6.7
Rooms described as very small, narrow and basic; comfortable beds noted but limited space, small windows and some wear make room quality only moderate.
Amenities
7.6
Mixed: Smart TV and nearby parking appreciated, but limited toiletries, minimal bathroom fixtures and slightly dated common areas limit the amenity score.
Value for Money
7
Mixed perceptions: some call it great value for the location, others find it expensive for the small room size and basic offerings — overall slightly below neutral.
Food and Beverage
7
Breakfast feedback mixed: one review praised a good selection, another called the breakfast 'fatal' — overall average performance with variability.
Overall Experience
10
Despite issues with cleanliness and small rooms, very strong location and consistently positive service lead many guests to have a highly satisfactory overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Accommodation in the Heart of Annecy

Comfortable Rooms with Modern Amenities: Enjoy air-conditioned rooms with a courtesy tray, flat-screen TV, and free WiFi.

Delicious Breakfast Options: Start your day with a buffet breakfast in the breakfast room or opt for a continental breakfast in your room. Need to rush? Grab an express breakfast!

Convenient Location and Parking: Just steps away from the lake, old city, and the TGV train station. With Geneva International Airport nearby and public parking close by, your stay at Mercure Annecy Centre is both comfortable and convenient. Ready to experience the charm of Annecy? Book your stay now!

Important information:

The hotel has a partnership with a public car park. It is accessible with height restrictions (6.2 feet / approximately 6.2 feet). It is free between 19:00 and 08:00 and at extra charge during the day.

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

7.8
Based on 415 reviews
Cleanliness: 5.5
Service: 9.4
Location: 9.2
Room Quality: 6.7
Amenities: 7.6
Value for Money: 7
Food and Beverage: 7
Overall Experience: 10
C
Cyrille • couple • fr
6
n'a pas le standing ni les equipements d'un qiatre etoiles malgre un personnel tres agreable et tres a l'ec
Pros:

l'emplacement

Cons:

trop petit et etroit
chambres et salle a manger

2026-10-25 • via Nuitee
S
Shaw • solo_traveller • gb
9
2026-10-25 • via Nuitee
C
CRISTINA • solo_traveller • pt
8
2026-10-25 • via Nuitee
C
Canan • couple • fr
8
2026-10-24 • via Nuitee
D
Dominique • solo_traveller • mq
8
2026-10-22 • via Nuitee
V
Viktoriya • couple • ua
8
2026-10-21 • via Nuitee
C
Caroline • couple • ch
7
2026-10-19 • via Nuitee
J
John • couple • gb
5
2026-10-18 • via Nuitee
F
Frederik • solo_traveller • be
6
2026-10-15 • via Nuitee
L
Lehmann • couple • ch
8
2026-10-12 • via Nuitee
P
Perera Francisco • solo_traveller • es
6
Pros:

La amabilidad del recepcionista y la ubicación.
La cama era comoda y la habitación estaba limpia.

Cons:

No es un hotel de 4 estrellas , le doy 2 estrellas y va bien.
Es muy básico

2026-10-11 • via Nuitee
K
Kiss • family_with_children • fr
8
2026-10-10 • via Nuitee
C
Christian • solo_traveller • fr
6
Great value for money in the heart of the town.
Pros:

Staff were attentive and friendly. There was a good selection for breakfast.
Location was perfect, near to the station and city centre, old town.

Cons:

Doors could all do with painting as lots of chipped edges and areas so looks tired.

2026-10-09 • via Nuitee
J
Julie • solo_traveller • fr
4
Pros:

La literie très confortable par contre la chambre pour 610 euros pour deux personnes et 2 nuit ...
Salle de bain pas propre , poussière, et le strict minimum

2026-09-19 • via Nuitee
C
Caroline • couple • fr
9
Très bon moment, bon hôtel
Pros:

L’emplacement idéal au centre d’Annecy, à proximité de tout et le personnel très sympathique (ménage, accueil journée/nuit)

Cons:

Peut-être un petit manque de propreté dans la chambre. Toile d’araignée assez impressionnante et pas de savon dans la douche durant tout le séjour.

2026-09-18 • via Nuitee
J
Jena • solo_traveller • au
9
2026-09-17 • via Nuitee
G
GÜLÇİN • extended_group • tr
2
Pros:

otelden içeri girdiğinizde odalarda dahil olmak üzere çok kötü bir koku vardı

2026-09-16 • via Nuitee
A
ALEXANDRA • solo_traveller • uy
10
2026-09-16 • via Nuitee
S
Silvan • solo_traveller • ch
8
2026-09-13 • via Nuitee
L
Lise • couple • fr
10
2026-09-10 • via Nuitee