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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Pets allowed
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Laundry
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Fishing
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Express check-in/check-out
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Wheelchair accessible
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Allergy-free room
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Snack bar
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Water sport facilities on site
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Toilet with grab rails
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Higher level toilet
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Outdoor furniture
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Picnic area
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Wine/champagne
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Fruits
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Explore the Berkshires
Located in the foothills of the Berkshire Mountains, The Black Swan Lee - Lenox offers easy access to top attractions like Tanglewood Music Festival and Norman Rockwell Museum. Enjoy outdoor activities at Laurel Lake and nearby golf courses and ski slopes.
Dine and Unwind
Indulge in a meal or cocktail at the Bombay Bar & Grill while admiring the sunset over the lake. After a day of exploring the Berkshires, relax and recharge at this serene location.
Modern Amenities
Experience comfort in spacious non-smoking rooms equipped with modern amenities like refrigerators, Keurig coffee makers, and whirlpool bathtubs. Stay connected with free Wi-Fi and enjoy the convenience of free local calls during your stay.
Book your stay at The Black Swan Lee - Lenox, Ascend Hotel Collection for a memorable Berkshires getaway.
You must show a valid photo ID and credit card upon check-in.
We are only Dog-Friendly, no other pets are allowed. We allow up to 2 dogs, maximum of 55 pounds each. There is a 1 time $50 cleaning fee that will be charged at check in. Please contact us if you have any more questions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Room with a Lakeside view, nice balcony. Dog friendly. Breakfast choices were decent.
The walls are thin, could definitely hear your neighbors walking around or talking. The hairdryer set off the smoke alarm.
Being able to rent kayaks at the hotel was convenient and such fun for visiting grandson. Also a beach down a wooded path around the corner (very short drive) was great for kids. Very close to Tanglewood. Breakfast was pretty standard motel fare, but did have a latte/hot chocolate machine.
The room was fine, but quite small. We had a parking lot view. Only the people who were on the first of two floors facing the lake had a place to sit in front of their room. Not that many chairs by the lake, and little shade. Didn’t seem that easy to enjoy the lake setting from hotel.
We loved sitting out on our balcony overlooking the cove, using the kayaks, and having access to the town beach. Our bed was comfortable, the room spotless, and the location was perfect - just minutes away from restaurants and attractions. Michelle, the desk clerk, was friendly and welcoming. Breakfast was adequate with a selection of pastries, juices and cereals. Pancakes, yogurt, fruit, hard boiled eggs, breakfast sandwiches and almond milk for coffee were also provided as options.
For breakfast, only the rubbery pancakes and the lack of granola were a disapointment.
The hotel is located on a lovely small lake, with access to a beach (down the road from the motel). It was nice just sitting by the water after a busy day.
Housekeeping did an excellent job, in a timely manner. (On recent stays at a couple of other hotels, trying to get housekeeping service was very spotty.)
The included breakfast had a nice selection and I loved the self-serve specialty coffee machine. The location was good though not "walkable". There is an Indian restaurant on the property but we weren't up for Indian food on this visit.
The toilet in our room was not set right, so it wobbled every time I sat on it (which is kind of disconcerting). There were other things around the property that needed to be repaired.
The room was on the small side, and like most hotels these days, the bed was a platform (no box spring) so it's very hard.
We booked this ahead of time, but the same-day rate was about half of what we paid. (I know that's how hotels work but it still hurts.)
Beautiful property with the lake behind the hotel. We have been staying there for many years. Restaurant is delicious!
great place, great location. simple
Location
Tired, understaffed, lousy breakfast
Lake front beautiful and staff very nice
Second floor with creeky old staircase and no elevator. Rooms v old with TVs that cannot connect to streaming services.
Michelle
When we arrived for our long-anticipated return to the Black Swan lakeside, my elderly mother was treated rudely and dismissively before our reservation was canceled. The dude running the desk could have EASILY been more kind about not allowing cats. Or like, kind at all. Guests are always going to book 3rd party—maybe cover your bases instead of yelling at an old lady? Zero hospitality points this visit.
The scenery and how close stores were.
Clean bathrooms
Being on the first floor. I could hear the second floor guests walking back and forth to the bathroom.
Location was good- we had Tanglewood tickets
The whole atmosphere was dark and shabby. The hallways were in desperate need of updating, ( walls & carpet. The sleeping area and bath were small. I should have paid extra for upgraded room.
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